Went there looking for mother of the bride dresses, and I had a tough color of brown. The sales girl was so helpful and helping me try to find something. Would definitely shop there again. read more

If you have really good amount of money there prices are crazy . Nice worker there . But like I said the price will kill you

Very helpful associates - quality gowns and unique designs - would not think of going anywhere else

Found a beautiful dress. The help wasn't very attentive but nice store, good selection.

New store coming....Bridal NEGLIGENCE! This place was rude to my future bride and condescending to my Mother and Sister. It's the Value City Furniture of Wedding dresses. Very disappointing experience. We went to David's Bridal and spent a lot. Your loss Bridal Negligence read more

Our experience at Bridal Elegance was fantastic. Everyone went above and beyond to make my daughter and I feel like our wedding was the only one they had! I enjoyed the process of my daughter choosing her dress, every fitting, the choosing of jewelry, the choosing and fitting of my dress, and every conversation we shared. We weren't just customers, I felt like we were friends. Thank you to Christine, Suzanne, Christina, all the staff, in particular Denise and Amber and all the seamstresses behind the scenes that we're integral to her wedding day! Sincerely, Mary O'Camb read more

My daughter and I scheduled an appointment at three places with Bridal Elegance being our first. The woman who helped us was so nice and knowledgeable and never once pressured us or made us feel like she was on a schedule. What I loved most were the dresses she showed us were all in the price range we asked for so there was not that uncomfortable moment of not being able to buy a dress due to money. Long story short my daughter found her dress here with no need to go to another salon and bridal elegance made the experience magical. I confidently recommend them to anyone looking for that special dress for their special day. read more

The owner was yelling at my daughter and I and poking her finger in my face! No refunds, no store credit - not even for events cancelled by a pandemic. DO NOT GO HERE. There are so many better choices!! read more

Had a wonderful experience with Bridal Elegance! The women there were super attentive to my needs and always made me feel very comfortable! My weight fluctuated a bit and in the end I needed it taken in twice, the second time just a week before the wedding and at the final fitting it fit like a glove. I was able to purchase my accessories there as well too, the ladies kind of "jack you up" to show you what looks nice, but don't make you feel pressured to buy anything. It is equally expensive as most bridal boutiques unless you happen upon a sale, but it was definitely worth it to me! read more

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I came here in search of the perfect wedding dress and let me tell you... I was not disappointed. I worked with the most amazing lady Mary Ann who was just so kind, patient and knew what she was doing. She listened to me, and made suggestions for dresses that were exactly what I was looking for. I could not be more grateful for having such a great experience while looking for the most important dress of my life! If you are in Erie, PA this is the best place to go shopping for a wedding dress! A couple days after my appointment I got a hand written thank you! I was blown away. This store really goes above and beyond. read more

Wish I could give zero stars, but that's not an option. Staff was very condescending, unfriendly, and degrading to our bride. The lady helping us had a bad attitude the whole time. We felt rushed and unwelcomed. This was meant to be an exciting moment but the staff took away any excitement from it. All I have to say is who every said bridal negligence I couldn't have said it better myself. read more

I will never go back. The consultant assigned to me seemed like she hates her job. Not at all welcoming or friendly. We were never greeted or seated properly. This is supposed to be a wonderful experience for a once in a lifetime event. I asked several questions and her response was "I don't know" or just plain "NO" I'm just truly upset about the whole experience. In this type of business customer service should be #1 priority! read more

I found a beautiful dress with lots of ruffles and fabric for less than $1000 - they have a lot of sales there. If anything, my complaint would be they did not seem to have the super high end dresses, I did not see anything in the $10,000 range, and I thought it could be fun to try something outrageous like that. The other issue I have is they don't have those huge clips to show you how the dress would actually look on you if you are smaller than the try on dress. But they have a decent stock of styles, so as long as you are a standard size, there should be plenty of dresses to try in your size no matter which look you are going for. I also ordered the bridesmaid dresses there, and they seem to be on top of ship dates so they could call me to let me know who needed to call in still to make sure the batch shipped on time. All in all, I have had a good experience with them. read more

I went to a few different bridal salons. I thought they were very reasonably priced for the dresses that they carry. Everyone there was very nice and helpful. I felt like a princess and my appointment went great. I was actually going to buy the dress in the town that I lived in but decided to purchase it there because they were so helpful. I have had two fittings and everything is perfect. The quality of the alterations is top notch. What they charge for alterations is actually cheaper then several other places. Overall my experience has been fabulous. They have helped accommodate my schedule since I live 5 hours away but my wedding is in Erie. I would recommend them to anyone. My wedding is in less than two weeks. read more

Last year my fiance found a wedding dress and bought it with pure excitement. She was told she would not owe any extra money for alterations. Fast forward to last week (april 2022) - she was called by Bridal elegance and told that now she does owe $450 for alterations. We are on a very tight budget right now and we're extremely frustrated that she would owe this money at the time of her next dress fitting (one week away) when we were originally told she would owe nothing. As frustrated as we were, we came up with the money. THEN (today April 12, 2022) she was called and told they increased her alterations payment to $950 two days prior to her dress fitting!!! We are both extremely angry, frustrated and feel ripped off that Bridal Elegance believes this is the right way to handle business. SO to anyone interested in buying a wedding dress from this sad excuse of a business, I would strongly urge you to look elsewhere unless you have no problem dropping an extra $1000 with two days notice before your dress fittings. read more

My Daughter found a Beautiful dress! Paid for up front then the problems started! We had to reschedule a few times because of my daughter's softball practices. We called and tried to come up with a good day to have dress altered. They said they needed 30 days to alter dress and the only day I had available would have given them 25 days and they couldn't do it! I was stunned after I spent $450!! We will not be going to bridal Elegance for anymore dresses!!! Ridiculous! She also got rude at the end! read more

called this store because I was in the area and needed to get sized for a few bridesmaids dresses that I need to order online. (Not ideal ordering online, but it is what it is. That's what the bride chose. No big deal) was told on the phone it would be $10 to get my measurements. I said sure no problem. Went in with my mom just needing my measurements ..that's it... they starting asking what websites I was buying from and proceeded to talk crap on them... telling me how difficult of a time I'm going to have because I'm tall (I'm 25... I'm fully aware) point being these workers are rude and just seemed extremely judge mental...ALSO kept throwing shoes and jewelry at me after I made it clear I was paying for just my measurements. I'm a bridesmaid trying to be excited and they completely ruined that experience. I will never go back. I thought it was going to be quick and helpful and it totally ruined my mood all day. read more

I have been in two weddings and had to get my bridesmaid dresses here. Both times I had terrible experiences. The first time, I went to go to a scheduled fitting and they did not wait on me until 25 minutes after my scheduled time. Once they got me my dress to try on I wait in the dressing room with the dress on for an additional 15 minutes waiting for them to come pin it for alterations. The second time I went to pick up my dress I tried it on and it was pretty big. I looked at the size and it said size 10. I know when I was measured they told me I was between sizes so I chose an 8 so that I would need minimal alterations. When I looked at the tag it said 10. Which is why it was rather large. They claim that bc that's not what they wrote down it doesn't matter. The bride also signed a cash and carry for so they will not alter the dress there so now I have find somewhere to make major alteration on my dress and pay more money. I asked if I could get it altered there and they said no. I guess they don't want my business. I thought maybe the first time I went they were having a bad day but after them ordering the incorrect size I won't ever go there again. It's a shame they don't treat people better. read more

Wanting to support local, I excitedly made an appointment at Bridal Elegance. However, down right rude, is the only way to explain my entire experience. I made an appointment, even choosing an afternoon one since they told me that was a less busy time and they would have more time for me. I arrived on time and was met with nothing but sighs- you would have thought I just walked in off the street and demanded I be helped. Once they showed me the one rack of dresses that would fit me and the other one that "might fit" me, the staff member then told me she would go find out which who was "stuck with me," since she would not actually be helping me. I may not be the skinniest girl around, but you would have thought I was well beyond my 12/14 with the way they treated me. I found one dress I was interested in, when I asked if they had another in a similar style I was told "In your size? no." So I said thank you for your time and left. Luckily I had MUCH better luck in Pittsburgh, I was able to try on many dresses, some too small and some too big. But best of all those stores treated me respectfully and I found the dress of my dreams at MarWin Bridal- well worth the drive. Save your time and money. read more

I went to this store during the week without an appointment, because the website said no appointment necessary during the week. However, we were greeted by a shoeless staff member that said we needed an appointment and we could look at the dresses, but no one could help me put one on. In the store, there was only one customer finishing up in bridal. The staff member asked us our price range and I was told that there were not any dresses close to $1000 price range in the store. The staff member concluded that the only way to try on dresses was to schedule an appointment; however, I had drove 7 hours away to come to the store. read more

This is one of the worst companies I have ever dealt with. Their customer service is subpar and they make you feel as though you are being scammed. They always try to get you to order a size bigger or ship faster so they can make an extra $50-$100. Do not buy your dresses from them. My bridesmaids dresses were in for weeks and they did not call any of them. We only knew they had them because one of them called to check. When dealing with an issue I had over the phone I was disrespected and passed from employee to employee until someone finally said they would call me back. They did so a whole week later. read more

Terrible service. All the bridesmaid dresses didn't fit. The employees blamed it on us. They quoted prices...and tried to charge 3× as much. They talked about someone in the wedding party to another girl in the party which is VERY unprofessional. I don't suggest going here. read more

In the beginning, Bridal Elegance was wonderful. They have SUCH a beautiful variety of wedding gowns for every type of bride and every brides budget. They also have the best selection of bridesmaids dresses I have found in store. I said yes to a dress, and then a few months later changed my mind and they were so wonderful and accommodating and let me change my wedding gown with no headaches. Every bridal consultant I came in contact with was fabulous, but that unfortunately is where my praise ends. I live an hour and a half away from Erie, and I have a local seamstress at home who I should have gone to, but I decided to get my alterations done at Bridal Elegance because I figured they know their gowns and they've all been so friendly. I should have stuck with my gut, because the alterations experience was an absolute nightmare. I was not in control of my own dress, I was told no when I asked for my dress to be taken in more, and when I went to pick up my dress, which they were kind enough to get it finished early for me, the seamstress didn't even come into the room to see the finished product or ask me if I was happy with how it looked (I was not). I ended up taking my dress to my local seamstress so that my dress could be what I wanted, since my requests were not being fulfilled here, and mind you I already paid for these alterations on my dress that were not what I wanted to begin with, and I expressed this to the seamstress and I was denied my requests. At the first alterations appointment at Bridal Elegance, the seamstress pricked her finger, which I found blood on one of the buttons after taking my dress home and taking it to my local seamstress. I paid for my dress to be pressed, and after it was pressed, they pinned the train around a hanger, which created creases in my train and now I will need to get it pressed again. I have to get the bustle ties changed because the ones that were put on it will not hold my dress. The seam in front of my dress is uneven, which made the hem uneven. Long story short, I now have to pay an additional $360 to fix what was messed up, and now my wedding dress will finally be what I want, but no thanks to Bridal Elegance. If you're looking for beautiful gowns, you will definitely find them here, but I highly recommend getting alterations done elsewhere. read more

My friend Emily is getting married and was super excited to go dress shopping, so she made a appointment with one of your bridal consultants. Upon arrival your bridal consultant made the maid of honor and the flower girl so uncomfortable that they had to leave. If that was not rude enough, when asking to see pictures of dresses that she liked and had in mind to wear on her special day, she unprofessionally tried to point her in a different direction. After that, when she was picking out dresses, this consultants small talk to the bride consisted of her making fun of the date and venue of her wedding. The whole time she was unprofessional, not personable and only cared to speak with my friend to make an extra dollar for herself/ talk about her own upcoming wedding. She insulted her on her dress size and also on the budget of what she had to spend. All in all her experience was horrible and in fact ruined her entire day. She will not be back and this establishment and you will in fact not be getting one cent of any of our money. If I were management I would look into this because I will make sure to personally tell all of my family and friends to never step foot into your store. read more

I was a bridesmaid in a wedding last September, and dealing with this store was one of the worst and unprofessional experiences with a company I've ever had. They didn't have the style of dress in stock in my size, so I had nothing to try on. They made all the bridesmaids prepay the dresses at the same exact time ("so they didn't have any difference in the 'dye lot') and when I asked what they would do if the dress came back and didn't fit me, they said that I would have to pay for another dress. When I pointed out that I wasn't choosing the size, that they were choosing it based on their measurements and that if it didn't fit, it would be THEIR fault, NOT mine, they said too bad, that was their policy. My hands were tied because these were the bride's wishes, but I knew at that moment that I would never use this second rate bridal store for my wedding in June. And I didn't. I went to David's Bridal and had a flawless experience. And guess what? David's Bridal could accomodate my bridesmaids in different cities, it could reorder sizes when necessary, it had enough stock to allow everyone to try on dresses in their size, AND the bridesmaids could order at their convenience because their 'dye lots' had nifty little numbers assigned to them which guaranteed them to coordinate. How did the Bridesmaid's Dress Experience from Hell turn out? Horrible. It was way too tight. I had to buy my wedding corset from David's Bridal early just to suck me in enough to fit into the dress, but the top part was huge and practically falling off of me. Nothing there was worth the overpriced price tags, and even the inside of the store looked dumpy with things thrown randomly everywhere - I felt like I was in a Goodwill. How they have any customers is beyond me. read more

Family and I had very bad experiences here. Staff was very rude and downright offensive. One staff member told a family member she would need spanx because her stomach would look bad in the dress she bought. Come wedding day, my bridesmaid dress fit horribly. I told the staff that it was too big and they said it they could alter it anymore than they already had. It was so large I could stick my whole arm in the side! I had to use sticky tape to keep it adhered to my skin. I will never come back to this store and I will warn everyone I know about my and my family's experiences here read more

I love Bridal Elegance!! It has been family owned for many years and I love to shop local. Everyone I have worked with has been so helpful and so kind!! My husband came with me to help me find a mother of the bride dress and his suit for our daughters wedding. And he also was so impressed with how wonderful and helpful everyone was! Suzanne picked out dresses for me to try that I never would have picked. And she found the perfect dress for me. I didn't have to spend hours looking. I highly recommend Bridal Elegance and everyone should support our local stores!! read more

I found my dream dress at Bridal Elegance! Mary Beth was very helpful and understanding to my flaws in tried to hide. After finding the perfect dress I received a hand written card congratulating me on finding my perfect VEGAS dress. I thought it was extra special for them to include details about my wedding. It shows how they actually listen to their customer and focus on their needs. read more

Not so impressed with this store. Walking in, we actually had to hunt for the wedding dresses - they were in the back corner, while the front area was filled with other kinds of dresses, such as prom dresses. For a place that is supposed to center around the bride, I really would have thought they'd focus more on the bridal gowns. We were there for about twenty minutes and were never greeted or offered any assistance. The dresses were not well displayed. Some racks were sorted by style while some were sorted by size, making it very confusing to figure out where to start. While they did have a very different selection from David's Bridal, they were also double the price. Not impressed - I'll look elsewhere for my wedding dress. read more

When I went to Bridal Elegance to be sized, I was very surprised to find out that I was sized at a four, and made sure to make a point to the staff that I had not wore a size that small in years, and I was concerned that the dress itself would be too small. Even just two years prior (the last time I was sized), I wore a size eight. However, I was assured that Bridal Elegance's sizing was certainly different, and that I didn't need to worry. When the dresses came in, I went in for my first fitting and was not surprised to find out that the dress was too small. Not only was it tight across my midsection, but also across my chest and ribs, to the point where I couldn't even take normal breaths in fear of busting the zipper. I was again, assured by the staff that it fit perfectly, simply because it zipped. I was extremely unhappy at this point, because I knew I did not gain any weight during the period that the dresses were being put together. I asked about alterations, and the staff said the alterations department could let out the inside lining and take a bit of the boning up so it didn't press down on my hips. I was quoted $15-18 for those alterations, total. I made an appointment and saw someone from alterations. She took me back and did her thing, but instead of doing what I had made the appointment for, she proceeded to do basically everything else (from the hem to the bust) and before she sent me out the door, I had to specifically tell her what I had come in to have done, so she added that on as well. During the time that she had me back in the fitting room, we engaged in some small talk about school and her children, jobs, etc. However, she began the conversation by talking about the maid of honor and mother of the bride. She mentioned how she had seen them already, how they didn't understand the importance of patience in their situation (the maid of honor wanted a special strap to stand out from the rest of the bridal party, and needed adjustments made to the dress, the material just could not be found, although later was found), how they acted pushy about the whole thing, and how she had to work on the maid of honor's dress ALL day. She made a very specific point to note just how difficult it was and that she should be receiving tips for putting up with all of it. At this point, I had to pick my jaw up off of the floor, because not only is it unprofessional to complain about your job to a customer, but it is extremely unprofessional to complain about the maid of honor and mother of the bride in the wedding, both of whom you have known and respected for several years. Upon discovering the charges for the alterations would be around $70, instead of the $15-$20 I was quoted, I made a few phone calls and found someone who would do the alterations I actually wanted for much less. I understand that Bridal Elegance is a business, but I was not expecting those charges, nor did I want the majority of those alterations done. I called the store shortly after and asked the staff to pull the dress and cancel the alterations, and that I would be in to pick it up as is later that day. The staff was kind and understanding with this matter, which was very much appreciated. When I went in later that day with my mother, we spoke to someone at the front desk who took care of everything. She had the dress being ironed and we waited for that to be finished up. While we were waiting, the woman at the counter was talking to us, as well as a woman with some special needs, who was doing custodial work in the store. Unfortunately, she was speaking to this woman like she was a child. She asked if the woman had gone to lunch and what she had and if it was good, etc., then turned and whispered to us, "They just love to go to lunch; it's the best part of their Friday." She then asked her if she had gone bowling recently and what her score was, and then turned to us again and whispered, "She tells you the score for three games so it sounds higher, not just one. She told me she bowled a 100 something the other day and I knew that couldn't be right because I bowl that much for a single game." Little did she know, she was making these patronizing comments to the sister and mother of a teenager with Autism. I was not impressed with the customer service at the store, and I was certainly turned off by the disposition of several of the staff members. I won't be bringing my business back. read more

I was very happy with my experience! This was the third stop in dress shopping, and I was happy with how helpful the salespeople were. They were professional and thorough. Low pressure. read more

This is hands-down the unfriendliest store I have ever dealt with. My daughter and I went to buy a mother-of-the-bride dress. Not one saleslady greeted us, approached us, or asked if they could help with anything. After we found a dress I wanted to try on, we went searching for someone to assist us, but every saleslady we approached, turned and walked away from us! I was extremely embarrassed by this time because I was thinking that we needed an appointment to even be in the store. We were there a considerable amount of time and were ignored and snubbed the entire time. We ended up just storming out. The next day we went to The Winner in Sharon and were treated like royalty and I found a gorgeous dress. Bridal Elegance in Erie was definitely NOT a good experience. read more

Bridal Elegance orders ALL dresses big so they can charge you for alterations. I would never go there again.

Horrible experience getting a bridesmaid dress. They lost our information after the first visit. Our dress was supposed to come July 3rd. Around July 10th after hearing nothing from them we called and we were promised a tracking number by the 13th or 14th. Called them the 14th and they had no tracking number... At this point I was getting worried. They told me that the dress was guaranteed to be at the store Friday the 17th or it would be FREE. This is because the company guarantees that dresses will arrive no later than 2 weeks from the expected shipping date (the 3rd). When I called on Friday I finally got a tracking number... But the dress was still in California and hadn't left the warehouse (didn't get picked up by FedEx)... At this point I was pretty annoyed. I asked them about the refund but they said since it had a tracking label we would get no refund. In the same breath they began telling us that they never said anything about a refund. (even though they constantly told me "We've never had to give a free dress away so don't worry" but they apparently have no policy like this? Why would they say anything about never giving away a dress for free if there was no policy like this?) They then PROMISED the dress would be here today (Monday).... BUT they dropped the ball again because according to the tracking number...... THEY STILL DIDN'T MAKE SURE IT WAS PICKED UP.... This place is a joke. Even now every time I call they don't even know who I am and I have to explain EVERYTHING TO THEM. A guarantee obviously means nothing to their company... Hopefully the dress comes before my wedding... it is getting VERY close.. :'( read more

I found my perfect dress there but thought the price was a bit much. The first time I went there, the lady was pressuring me to pay 300 down but I had just started looking for a dress so I wanted to take my time. I called to see who the designer was of the dress and they told me it was computerized and they couldn't tell me. Thought this was a bit strange but let it go and came back with my bridesmaids to show them the dress. I looked at the tag and it said alfred angelo. I asked my friend to take a picture of me in the dress and they told me I wasn't allowed. This lady was a different one. She also told me it was discontinued and I would have to have it altered their for around 150. The lady before told me I could order it? Now I'm curious. she also told me I had to put 450 down not 300. We asked what kind of discount they could give us since it is discontinued. She said it was a new dress so no discount. At this point I'm getting two totally different stories. I went home looked on every site that had alfred angelo dresses and couldn't find it. I finally decided to put in discountinued wedding chiffon dresses in and after about 10 pages of DISCOUNTED dresses, I found my dress. It was made in china and 600 cheaper. Plus I could order out in my size. Btw it is not a alfred angelo dress either! They sewed a tag on the dress. Unbelievable! This place should be sued for false advertisement! Be smart people! Do your research and don't buy from this place! read more

I purchased a dress here as the mother of the bride. I bought it way in advance and after losing 20 pounds went for my fitting. I was not fitted by a seamstress. I was fitted by a saleswoman. I told her the dress was very uncomfortable and that it wasn't sitting where it should. The torso was too long for me, but she assured me it would be fine after they got done with the alterations. She marked it so they would let it out at the hip area and was certain this would fix the problem. I went back a couple of weeks later to pick up my dress and couldn't even zip it. I had two dresses which had been "altered" and neither one was correct. The seamstress insisted on looking at the dress and when she tried to zip it the zipper split right open! She took the dress in the back and fixed the zipper and let the dress out which then made it too long. It was a temporary fix and I had to have them mail the dress to me. I asked several times if the dress would be too long since they let it out and I was told every time that it would be fine. Well, the dress was supposed to be mailed out on Friday, but never got mailed until Tuesday. I rec'd it on Wednesday, 7 days before I was leaving for the wedding, and it was 2 inches too long. Besides that, now the torso that I was previously concerned about, dropped even lower! I paid $100.00 for my alterations and ended up having to pay another $40.00 to have it fixed by another seamstress. I live 2.5 hrs from Bridal Elegance and could not make a 4th trip out there. I called the store and the woman I spoke to kept asking me if I tried the dress on after they let it out! I explained that the seamstress kept saying the things I was concerned about would be fine. I would NOT recommend this store! read more

great to deal with- bride and MOB dresses purchased here. staff were excellent - love the owner and owners daughter- great to support a great Erie owned business read more