The staff behind the counter weren't very friendly. I walked in, said hello and the guy just…read morestared at me, finally he half s lied and said hello. i should have walked out at that moment. short story, after explsin8 g my project the man assumed I could accomplish the task and was negative. FYI : Men are not the only humans capable of completing carpentry projects. Eventually I worked with a friendly person in the lumber area but they didn't have what I needed. I thought going here would be better than Home Depot and Lowe's but it wasn't , not for me anyway.

INSPECT YOUR LUMBER ORDER - POOR EXCHANGE POLICY…read more 1st experience using this lumber yard. Our contractor recommended them instead of the big box store. We received our lumber order on December 7th, just before the holidays. My contractor inspected the lumber after the 6 day period, which was stored in a secure area from weather conditions. Upon inspection, over 50% of the lumber was unusable. If it were only a few bad pieces, it wouldn't have been an problem. We received lumber pieces with bows, warped twists, humps, bends, huge knots, missing edges, etc. Our contractor had to use pieces that were not the best. As you can see in one of the images, there's a huge knot in the lumber. We called Thomas and asked them to exchange the bad lumber with just good, straight, and true lumber. Deanna declined our request because the inspection was done after their 6 day period. We planned to order additional lumber for planned projects; however, we will stick to other lumberyards and perhaps the BIG box stores that offer a better exchange/return policy

Surprising nice store. The employees were EXTREMELY helpful. I forgot a small item and they called…read moreme to tell me. NICE!

needed a key for a shed duplicated. I called a locksmith and he apologized for not having the…read moreblank. Called White's and they said they had the blank. Went there and got two duplicates and it was quick and they were very courteous and helpful;\. Would recommend them for keys.

This place has everything and the staff were knowledgeable and helpful. We will definitely be…read morereturn customers.

Their website states they offer excellent products and quality service. I wish that was true. We…read morepurchased a door from them and were not told until we were ready to pay that there was a $45 charge for cutting the door to fit our manufactured home. We were assured that the job would be done right. When I tried to install the door it was not square; the frame was 3/16 in. off in one direction and the door was 3/16 inch off in another direction. I called to speak to the owner and he didn't have the courtesy to come to the phone or return my numerous calls. I went to the Auburndale store and was told the only thing they would do was recut the door and frame, which not only would make the door shorter but the frame would not fit in the opening prepared for the door size ordered. Not an acceptable solution for a $400 door. I am very disappointed this company does not stand behind the bold statement on its website or behind the work of its employees. Buyers beware!

Excellent service and they had what I needed. Great selection of high end tools and supplies High…read moreend name brand tools.

I ordered several simpson strong tie masonry hangars some of which were custom order. I was in a…read morehurry and fat fingered the zip code which resulted in UPS not being able to deliver. Once I figured out my mistake I contacted Tropicals online staff and they bent over backwards to update the address and get the items routed back to me. Ultimately I got everything but one box. Tropical reordered and had the hangars sent over night direct from Simpson. Excellent friendly company to deal with and easy to contact by phone.

Don is amazing at Whit's Hardware! When Hurricane Michael hit my family in Marianna Fl, I…read moreimmediately called Don at Whit's to see if he had generators in stock. He had 4 Generac 8000/6500 watt units. I told him I would take all 4. When I arrived the next day, Don had them ready - shrink wrapped on a pallet. Price was cheaper than Home Depot! By the way, all 4 Generacs started on the 2nd or 3rd pull. Still running strong. THANKS Don!