I purchased a bicycle from Sugar Bottom Bikes. Initially there was some issue with timely…read moredeliverability of the bicycle, but the staff at SBB diligently worked through their supply issues and sent the bike as advertised. All of my interaction with these folks has been online & via telephone, but they have gone above and beyond to overcome whatever issues that cropped up. They are responsive, frequently to an unfathomable degree. I'll send an email, and almost before I've hit "send," I have a response. And if it makes more sense for them to call me than to respond via e-mail, they'll do so. I really appreciate that level of customer focus. Customer service is something I pay a lot of attention to, whether it's a tiny small business, or the largest multi-national corporation, the customer is the whole reason the entity exists, and therefor it makes sense that customers would be a firm's primary focus. Sadly, this is often not the case. For SBB, it IS the case. I can't underscore this enough. I've made my own career by providing customers what they want and need. Where I've worked, my co-workers might not appreciate my creative approach to problem solving, but my customers LOVE it. I figured, if I don't help the customer, someone else will. The net has been extreme loyalty by my customers. They care less about the company I work for, and more that they're working with me. Given the nature of my industry and my company, this is no small feat. I also can't emphasize that enough. My customer's dedication has been so great that I've had the president of one of the world's largest defense contractors call me at home, on my home phone on the weekend just to get my opinion on some technology issue tangential or unrelated to my core expertise. I wasn't bothered, I was flattered. Thus, I view customer service as an important key to success. I believe, through experience, that anyone that practices it is virtually guaranteed this success. It's a simple recipe. It frequently is NOT easy, but it is simple. What I've done with my customers has often been VERY difficult. So difficult I've had scores of co-workers, everyone from the people that do physical implementations through to lawyers and senior managers and senior members of marketing teams tell me it "can't be done." My absolute devotion to my customers drove me to push forward, and in every case, what the customer needed done, I got done. So to say I appreciate good service has these experiences undergirding the concept. When others receive bad service, they often just shrug and say "Well, that's just the way it is." Not me. I pay attention, and SBB is one of those increasingly rare outfits that practices what I preach. Yelp prompted me to consider Service, Selection, Value. Dutifully following Yelp's suggestions: Service: EXCELLENT; Selection: GOOD to EXCELLENT; Value: EXCELLENT

Always helpful, the folks at Sugar Bottom Bikes do what they do well. I've visited a few times…read morewhen in need of an accessory or part and am always able to get what I need.

I wish there was a sixth star available…read more Ok, it wasn't a big deal, a broken brake cable and a tune up on a kid's bike. A cheap kid's bike. First, they were very clear on what might be needed, what it could cost. Second, they always communicated fully, clearly and attentively. Third, they NEVER tried to sell me a bike. And last, they finished the service a day earlier than promised and $3.00 under the estimate. If anyone is looking for an example of how to run a small retail shop, these guys have it down. I never thought I'd shop for a bike here and now I definitely would and highly recommend this place to anyone!

Bike pads weren't lined up properly, shouldn't have to fix things after a 'mechanic'…read more ​ local shops are brand bound. i tried to get a very common part\accessory. the bike shop tried to gaslight me that the problem is because it is a proprietary product, something made special for the bikes company, call where i bought it. That's lying.then said we don't sell those Chinese parts ​ , that's racist and incorrect. all this terrible interaction was to hide the brand loyalty they're bound to. i am afraid of sabotage as a tool to drive me away. instead of just outright refusing service because my bike is the wrong brand. I went and got some facts for you. Why That Statement Doesn't Hold Up If that shop truly refuses to stock any components made in China, they're likely contradicting themselves without realizing it. Here's why: · Tier 1 Components: Even flagship groupsets from Shimano (Japan) and SRAM (USA)--the two dominant players--have significant manufacturing, casting, and assembly operations in China, Taiwan, and other parts of Asia. A "Shimano" bike isn't a "Japanese" bike; it's a globally sourced product. · Frames & Finishing: The vast majority of aluminum and carbon fiber frames sold worldwide--regardless of the brand name on the down tube (Trek, Specialized, Cannondale, etc.)--are manufactured in Taiwan or China by OEM giants like Giant or Merida. · Wheels & Finishing Kits: Items like stems, handlebars, seat posts, and even high-end carbon wheelsets often come from specialized Asian manufacturers, even if they're branded with a Western company's logo. However, the blanket statement "we don't carry Chinese parts" is a massive oversimplification. If they are selling any modern bike with Shimano, SRAM, or a branded aluminum/carbon frame, they are selling Asian-made parts. A Quick Reality Check for the Shop Component Likely Origin Shimano Drivetrain Japan (design), China or Malaysia (manufacturing) SRAM Drivetrain USA (design), Taiwan or China (manufacturing) Aluminum Frame Taiwan, China, or Vietnam Carbon Frame Taiwan or China High-End Wheels USA/Europe (assembly), but rims/hubs often from Taiwan Overwhelming Share: An estimated 87% to 94% of bicycles and their components in the United States rely on supply from China alone . · Industry Reality: This high level of dependence means that almost all bikes sold in the U.S. are either manufactured in China or assembled there from Chinese-made parts . · The Cost Factor: For some U.S. manufacturers, components sourced from China represent as much as 90% of their total parts cost .

How have I never reviewed Scheels?…read more I am grateful to have this location. With two kiddos that are active in a lot of sports, Scheels has come to the rescue a time or two. (Specifically, when I realized my son didn't have an adequate batting helmet for baseball mere hours before his first game of the season. I was able to order online and pickup no problem. He is insanely proud of his golden helmet, might I add.) This location expanded during the pandemic and has a ton! Hunting, biking, fishing, skiing,... a robust Iowa Hawkeye apparel section... shoes, apparel-- you name it! Honestly, my favorite spot to shop Scheels is online. I got some amazing Fornia clothes on clearance. My blazer I got is legit one of my favorite things and I spent less than $10-- what a steal! I also got some great Mud Pie Christmas decor super cheap online. It's open daily, parking is a non-issue. Staff is always so friendly and knowledgable. As I mentioned above, don't forget to order online easily for pickup.

This Scheels is located at the Coral Ridge Mall, specifically next door to Target. I love Scheels…read moreand so my husband, our little girl dog (yes Scheels are dog friendly) and I came by to this location this afternoon for a visit. When we came in, we had a few employees greet us and smile as they saw our little girl (honestly it's hard to be in a bad mood when you sees you because she is so cute and will turn your bad day into a much better one). Not expecting to really purchase anything in particular, we just walked around the store and browsed. This location sells Iowa University clothing, that can be found on the first floor. There is also a mascot statue of Herky The Hawk by the clothing section (an older version of this mascot). Upstairs, you can find rifles, binoculars, etc. But most importantly the dog section, in which our little girl was very excited to lead us to (although this is our first time visiting this location, she just knew where her section is). We let her choose what item she would like for us to buy her, which ended up being a resealable bag of dried salmon dog treats. At the register downstairs, this friendly employee had asked if our dog had picked out this item herself, lol. We laughed about it, as we told him yes she did. Overall, had a great shopping experience and would shop here regularly if I lived around this area.

Pedego Electric Bikes is coming to Iowa City! Pedego makes high quality electric bikes and…read moreaccessories which is supported by local dealers with excellent service.

From the owner: CLOSED Pedego Iowa City is a locally-owned store where you'll be treated like family. We are the…read moreregion's foremost electric bike experts offering sales, rentals, accessories, and service. Pedego® stands for premium quality and local service. There is no substitute for a brick and mortar store in your community. Stop by and try a Pedego for free. Once you ride a Pedego, everything else is just an e-bike. Hello, fun...

Bought a Salsa bike here and have been really happy with it. They special ordered it for me and…read moreassembled it. It was ready to ride the day it arrived. Thanks for your hard work WoB! They offer a free tune up after your bike purchase to make sure everything is breaking in properly. Brian helped me pick out a bike. Have had some good times on the bike already! Only problem is my cat likes to try and use the tires as a scratch pad. So far they are holding up great!

Very friendly staff. I had a tune up for my bike, and a couple of other services done (breaks bled…read moreand new pads and sealant refresh) Price was fair ($250 for everything) however, I was slightly disappointed when I got my bike. The tune up included a full cleaning of the bike, and even if it didn't, I would expect a little wipe down of the frame... sadly to my surprise, that was missed. Attention to detail is important when working on a bike.. May or may not visit them again..

This was a really cool experience. A community driven nonprofit that helps you fix your bike, but…read morealso learn how to actually work on it as they empower you and make you do the work yourself with the assistance of qualified bike professionals. Took an old POS bike in there just to get it up and running so I could get some cardio. Friendly service and if you go on a Wednesday during off-season, it won't be too busy although other reviews say in peak seasons, you might have to wait in line.

A unique business that has the public interest on mind. You can take out a bike like you take out a…read morebook!

A terrific experience for me, as Bicycle World, completely delivered in terms of expertise,…read morecustomer service, and personal interaction. Parrish and Dave were so knowledgeable, and their keen feel for their available products made the entire experience a terrific one. I appreciate their kindness and their overall way of doing business. So happy with my decision and the bikes that I bought.

I bought a Trek FX4 from Dave and Perrish in early 2022; a few months before RAGBRAI. I told them I…read morewanted a bike I wouldn't have to work on bc I'm not a gear head. I can fix a chain and put air in my tires but that's the extent of my experience. They sold me this bike and I've used it on two RABRAIs. No issues whatsoever except I had my chain slip off the crank set. I'd learned to hold down the rear derailleur, shift gears, and crank the pedal to fix that. The point is, I've put 1,800 miles on this bike on too long rides plus recreational use at home and it still rides quiet and smooth. Highly recommend seeing Dave at Bike World's new location in the Millwork's district in Dubuque.

Does miracles with my hair which is gray, very thick, and naturally wavy and to the middle of my…read moreback. Always look beautiful when I leave. Highly recommend.

Came in because of a car hitting my bikes on the trunk carrier. We didn't know the extent of damage…read morebut we were helped so quickly and expertly we replaced a totaled bike with trek from them. They had a great choice of used and new bikes. Our bicycle trip was back on track.

Nice bike shop with a great selection of bikes and accessories located on a bike trail, I would…read morerecommend you all check out Bobzilla's Bicycle Werks