This was my first visit to Brian Brows on Morris and Hollis Street. I booked a henna brow appointment through their Vagaro page, where the service was listed at $50.
My appointment was with Nina, who was very kind and pleasant. Before the service, I explained that I wanted a natural look and specifically did not want my brows to appear too dark or artificial. Unfortunately, after the appointment, my brows were much darker than I had requested, and I was also charged $75 instead of the advertised $50.
As advised by the esthetician, I contacted customer service to discuss the unexpected price increase. Unfortunately, I felt that no one took responsibility for the misinformation regarding the pricing. It would have been appreciated if either the representative who booked my appointment or the esthetician had confirmed the actual cost before beginning the service so I could have made an informed decision. I was also told that this pricing discrepancy had happened before, which made the situation even more disappointing.
Overall, I am very dissatisfied with my experience. While Nina was friendly, the lack of communication about pricing, the poor customer service afterward, and the final results of my henna brows did not meet my expectations. Based on my experience, I would not recommend this business. read more