I'm a critical person. Ive been to a lot of gyms. I have to say, The Capitola branch has the best…read morestaff I have ever seen. The child care staff is exceptional, the front desk is incredible. It seems like they actually care and they like their job. Simple kindness is prevalent at this place. Management must be doing something right. Im happy I chose this gym.

I am sharing this because prospective members deserve to know what happened to me at In-Shape. What…read morestarted as one deeply inappropriate interaction became a pattern of experiences that ultimately made me uncomfortable using a facility I was paying to access. The most serious incident occurred shortly after I joined. I had a new baby and was nursing at the time. After I checked in, a staff member initiated a conversation I did not invite. I tried to disengage and walk away, but the employee followed me out of one facility, across the street, and into another gym building while continuing to talk to me. When I reached the other facility, I asked whether the employee was supposed to be working out while clocked in. I was told yes. The employee then continued following me and working out near me. I finally explained that I needed to nurse my baby. The employee smirked and said they could help me feed the baby. This was not simply an awkward interaction. I was a nursing mother who had already attempted to end an unwanted interaction, yet the employee physically followed me between facilities and then made a sexualized comment after I disclosed that I needed to nurse my infant. I experienced this as sexual harassment, and it profoundly changed how safe and comfortable I felt at the gym. I immediately told friends what happened. Afterward, I stopped going alone, added a friend to my membership specifically to have a buffer, and went through extended periods where I did not use my membership because I could not find someone to accompany me. I became anxious about encountering the employee again and worried about being followed or subjected to another inappropriate comment. I tried to move forward anyway. But the problems continued: recurring dirty bathrooms, periods without drinking water, people exercising barefoot on shared mats, dismissive front-desk interactions, eye rolls and snickering, and an overall lack of customer service. Individually, some of these things might seem minor. Together, they created a consistent pattern that became impossible to ignore. The final incident involved a $3 drink on a day when it was approximately 105 degrees. The power went out while the gym remained open. Staff were using pen and paper to document children's check-ins. I signed my children in and wrote down that I owed for the drink. I then told Taylor at the front desk that I wanted to pay and offered several solutions, including providing identification, paying another way, or returning with cash. Instead of finding a solution, I was told I could not purchase the drink because the power was out. I asked for a manager. The manager refused to allow me to pay and threatened to call the police if I left with the partially opened $3 drink. I was never refusing to pay. I was repeatedly trying to find a way to pay. I had even documented that I owed for it. The situation escalated over a $3 drink when a simple customer-service solution could have resolved it. Afterward, I contacted the gym and explained the incident, including the earlier sexual-harassment experience and how it had affected my ability to use the facility. Instead of addressing why I had been uncomfortable or taking the earlier incident seriously, I was questioned about why I was bringing it up "now." I was also accused of using profanity toward management, which I strongly dispute. When I asked what I supposedly said, the manager could not identify it. My membership was subsequently canceled. I have repeatedly tried to find out how to formally file a grievance and have not been given a clear process. I have also attempted to contact customer service without finding an accessible formal complaint process for these concerns. The $3 drink was not the reason I am writing this review. It was the final incident in a much larger pattern. The most serious issue remains the employee who followed me between facilities and made a sexualized comment after I told them I needed to nurse my baby. That experience changed my behavior, caused me to avoid the gym unless I had someone with me, and made me fearful of encountering that employee again. When a member reports an experience that serious, I believe the appropriate response should be to listen, investigate, and provide a clear way to report the concern--not dismiss the timing of the complaint, dispute the member's account, and ultimately cancel the membership. This is my firsthand account. I am sharing it so others can make an informed decision, and I welcome contact from current or former members who have experienced similar conduct or difficulty getting their concerns addressed.

Long time member, first time reviewer of HES. My husband…read moreand I joined back in 2020 in the hopes of finding a good place to workout locally. We found it! We initially only wanted to do yoga but branched out to cycle, then TRX and Pilates and so much more. The variety of classes really keeps things fun and different. We have so many favorite instructors, Tate, Lee, Randee, Thomas and Mara to name a few. We miss some of the instructors that have left too; hopefully they'd be open to coming back now that Michelle and Dan have taken over as owners. There have been lots of great improvements and we're so excited for the new space! After every class and some times doubles, we always say, "That was amazing. Never regret showing up!" Lastly, we love Michelle's hot and heavy classes, they're challenging, fun and always a good time.

The new owners have really turned this place around! I left…read morebecause the lack of community building (and other reasons) but all of those reasons have been sorted! I look forward to coming in to a clean space and being greeted by friendly staff, management and the new owners (Michele and Dan). They have been a part of this community for years and are doing a great job CULTivating this beautiful community we have. Thaaaank you!!!

I'm so thankful I found Genea and her business Balanced Health & Fitness. She has been a major help…read morein improving the quality of my life and overall health over the last couple years. I originally started going to Balanced Health & Fitness to seek help for digestive issues as well as food sensitivities, allergies, eczema, inflammation, etc. I immediately started coming in for weekly detox foot baths and was surprised to learn about all the icky build up that accumulates in our bodies over time. It was interesting to see the toxins at the end of your bath, and see exactly what each of the different colors mean. Soon I started infrared sauna sessions as another form of detox alternating between the foot baths. I am glad I did - the sauna is so relaxing! After taking a shower, I feel like a renewed version of myself. The hair analysis test has been a major help as well. Through understanding what minerals I was deficient in/ had excess of, I was able to change my diet and take vitamins and minerals better suited for my body's needs. I can happily say I no longer experience any of the digestive symptoms I had originally sought help for. During our 2 years coming here, the owner, Genea, has always been very professional and knowledgeable about a variety of subjects pertaining to well being. I highly recommend Balanced Health & Fitness!

Hi, Genea rocks! Try…read morethe detox foot bath, freaky but good. Remember to drink lots of water. This place is great! -Drew

Toadal Fitness was my gym for over a decade, and I am sorry to leave it…read more I joined in 2013 and stayed a member until this year. I had the best experience with staffs. The front desk staff are always helpful and positive, and they went out of their way to accommodate my needs, including getting me on the racquetball court with many occasions. The management is just as good. Whenever I traveled, I messaged Shawn directly to put my membership on hold, and he did it right away, with no hassle. My favorite part was the spin classes. Albert is a fantastic instructor who teaches the fundamentals of proper bike technique, and the groups became a real community for me. If you live nearby, I highly recommend Toadal Fitness. Friendly people, great classes, and a gym that treats its members well. Not only I had been a member of Toadal Fitness in Aptos, I could also access to the different locations; 17th Ave, downtown, Scott valley, and west side. Of course, depending on the classes I was interested in. Thumbs up to the Toadal Fitness Staffs; Shawn, Albert, Tim, Eilie (Front desk), and the legendary group of people go to spin class; it becomes my acquaintances. Merci à tous.

Great gym! Always bringing in new equipment to help upgrade. From free weights to machines and…read morecardio equipment this gym is pretty well equipped considering in a small town. Staff and members are always warm and friendly. Only issue is parking can be tough to find open spots during rush hour but I can live with that.

Thank you Rocky and Dana! My left shoulder had been hurting for a couple months and I lost most of…read moremy mobility range. After one session with Rocky, I was able to reach much higher and even behind my back. Prior to this I could barely lift my arm. I left that day with 5 exercises to do on my own as homework and will continue to do them. I can tell there's less pain already. Rocky was kind, listened, and made sure I was comfortable with each exercise before I left.

This place is great! I have been waitlisted for a physical…read moretherapist for two years now, but my boyfriend found this place so I went. It was great, I got the work I needed and was given more exercises to do on my own. This past month, I walked ten thousand steps four times! I haven't been able to do that since I was 14.

Love OTF Capitola. All the members and coaches are so friendly and encouraging. I especially love…read morethe Sunday line up with Aubrey. I am able to get in a GREAT strength class and a 2G cardio session!

Best strength and conditioning program with the most elite coaches around. The front desk staff is…read moreso friendly and fun.

I'm so glad I joined this gym. The staff are all super kind and helpful. The classes offer a…read morevariety of times and types of workouts. The trainers are motivating and friendly. The environment is very chill and I feel like the price I pay is a huge deal considering I can go to an instructed class, private sauna, or use the hot worx box on my own time. I previously went to a local gym that was more expensive and I think Toadal has more to offer and is cleaner. Thanks Toadal crew I appreciate you all !

The only thing that Toadal fitness has in common with France, is how rude all the Toadal fitness…read morestaff are to paying members. With that said, I stay, because I enjoy the no crowds, and empty space to train in. The members are great! The staff, not so much.

Best local gym in SC! It's small which I like and it has all the equipment I need and more! The…read moreowners are very sweet and offer lots of helpful insight about the gym. It is very safe and has 24/7 security cameras which is important for me. It's clean and there are a crud ton of people there and the music isn't too loud. Overall, this has been my favorite gym experience I have had in Santa Cruz County.

I've been going to this gym for about 4 months now and I absolutely love it! It's never crowded at…read morethis gym which makes working out easier and the 24/7 access is dope. I appreciate how clean the gym is and that there are cleaning products on every machine and in most open spaces.

Great friendly gym with excellent coaching and classes. It's welcoming to all levels, ages, and…read morepersonal needs.

This is one of the friendliest crossfit boxes I have worked out in around the world in the last 7…read moreyears. Daniel, who owns it, has got to be the happiest coach you'll ever meet and all the other coaches truly care about your performance or form, even when they are just working out along side you. As with all boxes the classes are a great mix of very young to very old athletes from all walks of life so it makes it easy for people new to the area or new to crossfit to fit right in. Love it!!

My daughter had a blast, they were very helpful at the counter as well. Definitely will be going…read moreback.

Really great experience at Agility Boulders. The gym was not too overwhelming, and had a ton of…read moredifferent options, including for me as a beginner. They had all the equipment needed, and staff were very friendly. Would surely come back!