I have been going to this dentist about 4 years. Every time I get a filling that area is sore for…read moremonths and then Dr. Messer wants you to come back in so he can shave it down some which is very annoying and who can keep missing work for that. It so sore that you cant eat on that side. i have had my appointment cancelled twice because the hygenist called in sick..You would think that they would try to squeeze you in with someone else. Now I am loosing my cleaning benefit for the year b/c no appointments are available that fit my schedule. Then when a procedure needs to be done, they give you a print out of what needs to be paid out of pocket and you pay the day of your service and then 2 months down the line a bill appears that you owe them more money which I think is insane! So they are expensive and overcharge on there procedures and pick the highest thing that the insurance will pay for so the patient will owe more money. I think 2020 I will be looking for a new dentist! His office needs to be investigated as far as whats in the hygenists scope of practice. He lets the hygenist give shots to numb the patients mouth. He needs to be investigated on the prices he charges.

Dr. Messer is outstanding. I have had fear of dentist for many years but he set those fears at…read moreease, especially as I had to go in for a broken tooth and end up getting a crown. Staff is very friendly and professional and explain everything in great detail and make sure I was comfortable during the entire visit. This was my first visit with Dr. Messer, and I will definitely go back and refer others to him.

My husband and I had back-to-back routine appointments for a cleaning (new patients as we were new…read morein town) and the hygienist didn't see us first as is standard at every other dentists office I've been to - first red flag. The dentist tells us both we need fillings redone and uses a camera to show us the spots on our teeth as "proof". I don't know know what I'm looking at, so of course I'm going to trust the expert. Well, we decide it's odd that our last routine visit within the same year didn't mention any areas to watch so we get a second opinion. Absolutely nothing wrong with our teeth, no fillings need redone. If we did what the dentist suggested we would be out hundreds of dollars each and for no real reason but money-hungry "medical professionals." I never write bad reviews, but I have to warn others because I picked this place based on the previous high reviews. Scary! Also they billed my insurance for X-rays which I didn't get. Maybe that was an error, but honestly what percentage of people check their claims for accuracy and how many "errors" don't get caught?

Love my dentist! Dr. Rosie Richmond and her staff are excellent. Very professional, down-to-earth,…read moreand timely. There is no a huge wait in the mornings, but I have seen where the evenings can get crazy. Overall, I still highly recommend them!

good until it wasn't! Came to this office explained I was having severe pain on the right side near…read moremy back molars. Dr. Skidmore insisted nothing was wrong and brushed it off like it was in my head. I went to another dentist that found a piece of wisdom tooth that was causing the pain from an old extraction procedure. The new dentist explained he was glad I came to him because this could have caused more problems or led to an infection. I was really disappointed in this office for their incompetence and pain dismissal of black patients. Also when I came in they didn't verify the pricing of my visit with my insurance. Instead they saw me and sent a bill. When people are in pain take it seriously instead of trying to milk them for money and dental benefits.

Dr. Skidmore and his staff is the best I had a pain free root canal procedure done today. I put…read morehim up against any dentist in the city.

I was flying back to LA to have dental work. He had to sell his practice due to diabetic…read morecomplications. Dr. Highland and her staff are wonderful and right here in Lakeland. I referred my husband and other people who are also pleased with their care. Open Monday to Thursday.

I've had my teeth cleaned twice here. They do a good job and almost no discomfort. There is at…read moreleast one large room with two dental chairs. You may want to request a private room if having a stranger hear your conversation troubles you. In the wintertime, the waiting room can be chilly - dress accordingly. As dentist go, this is a good place to get things done.

Exceptional combination of high level technical expertise and making the patient comfortable by a…read morespecial staff that stands out with genuine, friendly, empathetic and helpful people skills well beyond the average...and I've been treated in several dentists' offices many times over many years. Dr. Hayes and his knowledgeable staff go the extra mile to make the patient comfortable and in helping you understand everything involved, happy to answer any questions, adjust the chair patiently as requested for comfort and in general do whatever they can to put you at ease. Highly recommended!

T. Hayes is awesome! I was lucky to meet doctor Hayes on a Sunday afternoon when I could not find…read moreany other dentist. I have been to their office several times which was pleasant each and every time. His staff is great, makes you feel at home, and so funny. They gave me a heads up on the procedures & cost before the work is done. He also noticed a major cyst from the xray. I can not believe no other dentist noticed the cyst from all the xrays over the years. He referred me to a good oral surgeon. I can`t say enough about Hayes Family Dentistry, they truly made me feel like family!!

The office was clean and following Covid protocols. You had to wash your hands before being check…read morein by the receptionist. The staff was kind and informative. Great customer service. The nurse was detailed with her discharge instructions.

I wish I could have experienced a visit with the Dr! The receptionist was a bulldog, screening…read morecalls and lacked empathy and sensitivity. I realize she has to get information, however she could have been kinder and more understanding. I was referred to Dr. Zambrano but because of the snarky receptionist, I wasn't able to make an appointment! Very frustrating!

I use to go to another dentist until they we're no longer covered under my insurance. I was asking…read morefriends & going through the list of dentist in Collierville who were covered under my plan. So I came across Dr. Ploch & asked different friends about him & said he does wonderful work with their cleaning & other dental procedures. So I decided to go with Dr. Ploch & experience this for myself. I was greeted by the receptionist upon walking in. She was very friendly & helpful as far as answering any questions I may have had from Insurance to clarifying anything on the forms I needed a bit more understanding on. The longest I had to wait was 20min compared to my last dentists & other doctors I see. So I'm taken back to one of the chairs for my cleaning. They settle me in making sure I'm comfortable. They then proceed to clean my teeth which wasn't bad. After it was done my mouth didn't feel sore like my last dentist. They were also informative about my teeth issues or not. This time I had a cavity issue and had to come in the next day for a filling. Dr. Ploch went to work on my cavity when I came in & the bottom of my teeth felt a whole lot better no more pain from my cavity. I'll be coming back in 6 months for another routine cleaning as their receptionist and dental staff does a wonderful job and I would love to thank Dr. Ploch & his staff for their work. You guys are the best.

Made an appointment to get my Father's teeth cleaned with American Family Dentist in Collierville,…read moreTenn. (My Dad is 93 years old) They gave him an appointment, with a cost of $79.00 as a new patient. (I assumed that was a discount for the cleaning). When I took him, they took x-rays and when that was done, they call my sister and myself back to show us what they saw. He had plaque buildup, and needed to use a special mouthwash for a short period of time, which I understood. But they informed us that it would take two visits to clean his teeth. supposedly, his plaque was that bad. I thought ok, it had been 3.5 years since his last cleaning. (That visit was with a different dentist, whom he had seen for years.) When they gave me the appointment date and times, they also gave me the price for the two cleanings. $1,288.00 was the cost! YES, YOU READ THAT RIGHT!! $1,288.00. I would have to be crazy to pay that much for cleaning! I called his old dentist, they saw him the next morning, took x-ray and cleaned ALL HIS TEETH IN THAT ONE VISIT! COST: $215.00! If you are wise, avoid going to American Family Dentist in Collierville, Tennessee. I do not know what other American Family Clinics charge. but check before going!

The dentist Dr Beslisle does not treat her patients well. She insulted me because my mouth isn't…read morebig enough for her fat fucking colossal man hands. Ignoring my pain and refusing to treat it. I asked the front desk lady if this medicine will help me and she fucking hung up in my face. I had been been told repeatedly to avoid this shit hole of a dentist office and I learned the hard way. AVOID THIS HORRIBLE "Dentist" AT ALL COSTS.