I visited the Hinderton Arms on Mother's Day with my family, and unfortunately, I was served and…read moreate raw chicken. It was charred black on the outside, so I didn't notice straight away. However, after a few bites of the burger, I get into the middle and it was completely undercooked and visibly pink inside (I thought the same thing you might be thinking - clean grill, right?). And here's the best part...I became unwell afterwards. The entire experience ruined what should have been a nice evening for my mum. Not to mention, the other meals weren't exactly great either.
I didn't make a scene in the restaurant, it's not my style, and I don't even like writing this review. I quietly got up, explained what had happened, and left. I followed up privately afterwards, expecting the issue to be taken seriously. Instead, I was told that "all controls which ought to have been employed to guarantee the safety of your food were being employed."
Well, it was raw!... like properly raw in the middle, not slightly, it was nearly clucking so I wouldn't be so sure on that one.
I was then offered a voucher I'd never use and told the matter was closed. I don't want a voucher, I wanted reassurance. Since then, I've been ignored completely. No proper apology, no explanation, and no evidence that they've done anything to ensure this doesn't happen again.
I figured maybe they would compensate me for being ill, if not through an apology using words due to a fear of a legal matter, but perhaps through action, but no. Now, I'm just being ignored and they think that a voucher is enough to silence me. The way they handled this has been just as disappointing as the meal itself.
I gave them every chance to make this right, but clearly, customer health and trust don't mean much to them. I wouldn't eat here again that's for sure, and I think others deserve to know what kind of response they might get "if" something goes wrong. The staff referred to me as the "raw chicken guy"... seems even they weren't shocked, so this could be a regular occurrence.