An absolutely horrid experience, the worst I've ever experienced when buying things over the internet. Avoid them like the plague.
Thanks to them I had to spend my Christmas with my books and papers still lying in boxes under the wall, instead of having them nicely arranged on the shelves, which I ordered as early as 30 September. After ordering, I was told they will be made by the end of October. However, they did not arrive by then - I had to wait for them until the beginning of December ((To be fair, the seller refunded the delivery costs as compensation for the delay)! Moreover, the shelves delivered were not as ordered - the top parts were shorter than specified, which prevented installation. I've notified the seller about the problem on 8th December and was promised that the correct-sized parts will be delivered soon. I've waited for them more than one month. It was also my impression that their employees were reluctant to communicate. At any rate, I had to make repeated phone calls or send repeated email messages to obtain an update on the delivery time.
Oh, and they also promised to send some wood wax with the correct pipes to compensate me for the wait. Of course, the pipes arrived alone - they broke this promise too.
They also threated me with "further action" for posting this review. read more