On Wed, Jan 18, I contacted Brett's Plumbing company for a problem I was having with my main line into the house. The fitting had failed and there was a steady stream of water streaming from the fitting. I also had two cartridges that needed to be installed in my kitchen faucet.
I was given an appointment on Fri, Feb 21 with an estimated arrival time of between 9 AM and 11 AM.
Just before 11 AM, they called us and said they were running late and would be there eventually.
They finally showed up at 2:15 PM. A guy in a shirt marked supervisor arrived and looked over the situation. He told me he had another appointment at 3:30 PM and could not do all the work we needed.
He fixed the leak and said that the company would be in touch to come back out and do the faucet work. As he was leaving, he told me the faucet wasn't that bad and I should call them to reschedule. A direct contradiction to what he told me earlier.
I really am not happy that after a 2 hour and 15-minute delay from my latest appointment time, that he could not stay the short amount of time to do the faucets.
Why was my need ignored so they could make their next appointment? They weren't worried that they were so late to my appointment after all.
DO NOT TRUST THIS COMPANY read more