HAD been using Bren-Mark for 3 years, 2x / year. Called them the morning of Monday June 9, 2025 to set up an appointment. Was told 2-3 weeks. As other reviewer noted, they never give a day nor notify you they are coming the next day or on the way that day. They send a "Thank You!" card and receipt for $356 in mail which I received on Wednesday July 9, noting that they were there on Wednesday July 2, 2025. That was the first time that I had heard from them since 6/9/2025, as I did not see them at my house on July 2. The afternoon of Wednesday July 9, 2025 there was an afternoon downpour and I saw one the gutter over one of the downspouts overflowing like a toilet over the top on the second story, no water coming out of the bottom of the downspout at all. These are straight-line gutters leading to a downspout at the end; no complicated connections. I called Bren-Mark that afternoon and again the next day Thursday July 10 to explain the situation. They emailed pictures of a guy's legs / feet near some of the gutter areas. I emailed back to note which area of the end of the gutter/downspout I was talking about They never said whether they even checked the downspouts in the first place, never mind put a blower or small drain snake down them. I said that I needed them back right away as there was more rainstorms in the forecast soon. Never heard back / never saw them. On Monday July 14 I called another contractor in Highland gutters where the owner is the person who actually shows up to do the work, and a much lower price than Bren-Mark. They came gave me a set date and set 2 hour time window, which was early afternoon today Wednesday July 16 on the early side. They completely cleaned out that downspout, (which was BLOCKED SOLID with leaves and maple tree helicopter seeds) and the others, and checked / blew out the rest of the gutters. So I emailed Bren-Mark to not bother coming back. Sure enough, an afternoon downpour came this afternoon and had no problems; nothing over the gutters, downspouts flowing freely. Also found out that one of my recently installed bathroom fan roof vents was stomped on - probably from Big Foot, right?
Anyway I a one star review here is way too generous for this service, price and quality. What a way to kiss $700 / year good-bye, forever! I am done with them.
Charles Zaher
Crown Point, Indiana read more
