This was my first experience with Jones Bros Jewelers. I had assumed most items would be out of our…read morebudget, since I've been married nearly 20 years and don't routinely make expensive jewelry purchases beyond my wedding set. Indeed, they had many beautiful sparkly things from which I tried to avert my eyes. We have two kids going to college soon, so there goes my bling money. For Mother's Day, I had asked for a circle pendant I could have my daughters' birthdates engraved upon. I didn't think ahead to how I was going to get said item engraved, and spent a bit of time researching how to handle that. Yelp suggested they do engraving at Jones, so I ventured in for the first time. Despite being what I would consider a higher end store, I was warmly welcomed and felt comfortable there. At no point did anyone even remotely make me feel poorly for bringing in an item purchased elsewhere. That has NOT been my experience at other jewelers. I'm talking to you, Kevin Kelly. I'll never forget how he made me feel for asking him to set a stone I didn't purchase there. I'll never go there again. Hey, guess what? People buy things on the internet. Especially if their husband's nickname is Mr. Thrifty. But I digress. Jones has employed an engraver with actual graphic design experience and that made it worth the price which was admittedly a tiny bit high for engraving. I was willing to pay for Jen's advice and expertise. She expanded upon my ideas and made the piece even more personal and special. I can't say enough good things about working with her. Thank you Jen and Dan for helping bring my vision to life and finishing this special piece that I will treasure. I will definitely use you for all my engraving needs and recommend you without hesitation.

Emily and Dan were so kind and gave us their undivided attention while helping us pick out my dream…read morering! They had many options and were very helpful.

Awesome well done watch service. Timely and great communication . Also priced fairly .read more

Tim at Parsec is amazing he has serviced My breitling 2 times once after I dropped it on hard…read moresurface and broke a gear now my crown was loose and some moisture got into the watch. Tim took it immediately and got the moisture out and serviced it. He did it while I was waiting it took about an hour. Watch came back good as new and the price was way cheaper than Breitling who would charge $600 plus and take a year to get it back to me. Parsec will get all my business

I needed replacement batteries for my watches and received great service. They were done in a…read morematter of minutes. The store is certainly amazing when you first walk in the door. It's like a museum with fine jewelry. Definitely recommend to family and friends.

I have bought four watches here. Great experience as always. Staff is knowledgeable and will always…read morego the extra mile. Many thanks to Holly and Brad for their commendable customer service.

Came by to look at watches and had the pleasure of working with Beth. She was a rockstar in…read morecustomer service and extremely friendly. I was an intern at Disney for 7 months, so I have a pretty high standard of customer service and she was just awesome. The prices and selection for watches are good, and if they don't have what you want, they will order it. Also if they dont have something from the website, but you order it in store, they'll give you a nice discount. Will definitely be back.

I've been going here for years for rings, necklaces, and bracelets. Lots of personal attention…read more Bought my wife a second engagement ring (you could actually see this one with the naked eye) and after decades they still cheerfully check it to see if the setting is tight. Wouldn't go anyplace else for jewelry.

He had my watch for a month and a half. He didn't even try to replace the broken crystal. It came…read moreback to me, not running. I finally just got it to a better repair person and they tell me that there are now parts missing from my Acutron space view. The missing cover caused severe damage when Bob tried to run the watch.

Many attempts to repair a vintage Accuton. It consistently ran slow. At least Bob refunded my moneyread more

I've been purchasing fine jewelry from store manager, David Haynes, for well over 10 years. He…read moredemands professionalism and expert customer service from his staff and I'm always made to feel a priority of the store; whether I'm buying a charm for a bracelet, or an engagement ring. The store sets an excellent atmosphere; the decor is beautiful, the amenities they provide rival any in its class (wine, coffee, soft drinks, etc....), very knowledgeable staff, and wide brand variety. Even after moving to Los Angeles, I still take my jewelry needs back to Illinois. If you have a jewelry need, this is the place!

Brought in a beautiful cocktail ring that was my mothers consisting of diamonds and emeralds. It…read morewas looked at in their Bloomington store by a very nice and knowledgeable man who said it was in great shape and a ball park figure for the ring was around $3500. However, he said take it to our Peoria store as the actual appraiser is there. So we drove on to Peoria for them to look at the ring. They took it in the back, came out a few minutes later and said they could scrap it out and give us $200. For scrap! Same company, same owners, and 30 miles later our ring went from being "a beautiful piece" to scrap. The ring was $4,000 when it was purchased. Bloomington store said it was in great shape, Peoria store said it had chips in it.

Did great job on a special hand-crafted and artist signed clock! Small clock was bought on our…read morehoneymoon in Door County 40 years ago.

CHICAGO CLOCK has been throughout the life of my long love affair & history with grandfather…read moreclocks, which began in 1980, the source for the maintenance & care of all my treasured clocks.

Angela and florie we're great ! will definitely be returning soon and sharing my experienceread more

Let me start by saying that I did buy my ring there, when I took it back to have it soldered and…read morepurchase another ring Florie was so rude and pushy that I passed on the new ring and left my rings to be soldered. I asked for a size 7 although Florie insisted I needed a size 10. although she never even sized my finger. When I got my ring back it was a 61/2, I have pictures.And the soldering job looked like do do. She was rude when I picked it up and sneered "here your size 7. She was also the associate that never called me back about locating a wedding ring for my husband. I didnt realize she was the same lady until my husband remined me of this. I took my ring to another jeweler had it properly sized and purchased another ring where I knew it would be properly cared for . I would never purchase for them if I were you. Learned my lesson