SO sad to see this place has closed. Here because even thought it's closed I must give a shout-out…read moreto Casey. He was SO kind and patient with me. We bought three beds and 4 mattresses over a one year period. The last mattress was the one for me and my husband and I was SO picky and such a pain. When I finally got the mattress I LOVED (third times a charm thank you Casey for being SO kind), I broke my toe and needed shorter legs and had him track down shorter ones. Wherever you are working Casey we would love to know. If it's a business we need we will go to yours!! Blessings to you! From Sandee and Tim!

Great the first time we purchased 6 years ago that's why we returned. Pleasant enough once again…read morethat's why we returned to purchase another tempur-pedic having purchased the queen size previously. We decided to replace our old California King with the exact same mattress model. The purchase was smooth and Casey was good once again but follow through has been severely lacking. Paying a premium price for a premium product is no problem as long as we get premium service from start to finish. That has not been the case unfortunately this time. A few speed bumps and yet even though we've already made our first payment on our purchase we have not received all the product that we were promised. Now despite my efforts I can't even get a call or text returned. Hopefully this is an isolated incident but I can no longer in good conscience recommend to you, shopping this establishment.

I shopped 15 different furniture stores. I went to the large furniture store off the freeway (RC…read moreWilly). On that particular day, I was rushing around because I just moved into my house. I was wearing sweats and had hair pulled up, I guess I looked like I could not afford furniture, because I was completely ignored. I just kept thinking to myself, I have a 4-bedroom 2 living room house to furnish and I can not get any attention. Granted I am from Alaska and I am also very frugal, but I want some bang for my buck. I found other furniture stores overpriced for the quality of furniture. I walked into Meridian home furnishing, don't expect the flashy floor room, expect a family run business. They are amazing. I was looking around the floor and the salesperson was so helpful. When another couple walked in she said "excuse me while I help this couple, we run on a very short staff so we can pass on the discounts to you." She was so professional and "Honest." This family run business helped me furnish my whole house. Every room. Some of the furniture on the floor room, was not what I was looking for, I wanted a little better quality, so they helped me shop through catalogs to buy inexpensive, quality furniture. I absolutely love my bar stools - we picked out restaurant quality. My power sectional couch is simply amazing!!! I simply love my bedroom furniture and also picked out an adjustable base - It is very similar to really expensive Tempur-Pedic I bought in Alaska. If you want quality and to support a locally run business, spend the time at this store. They will not steer you wrong.

I bought a reclining couch that broke in less than a year. The sales people are not knowledgeable…read moreabout their products. I bought barstools with the understanding that they came assembled but when I picked them up they were in boxes. I do not recommend buying from Mor.

Does really well with customer service and they offer wide selection and quality furniture. Would…read moreabsolutely recommend RC Willey!

My girlfriend and I purchased a sectional and rug in early March. Our sales man Keith Wheeler was…read moregreat showing us everything and helping us make a selection. He said he would reach to let us know when we could expect delivery of our furniture. I called to get an update on our deliver , and received NO call backs. I waited a few days and called customer service my self and they let me know it was there, and had been there. Not a good look at all, if you are going to take peoples money, take their calls.. do better man!

After we visited many furniture stores here in Boise we arrived at Demeyer Meridian in Oct…read moresearching for a new couch we came across Demeyer. We were promptly welcomed by a Andrew who after listening intently to what we wanted rather than what they wanted to sell pointed us immediately to a couch which we both fell in love with. Not only did he point us towards the exact couch we wanted but very patiently walked us through the various colors, options, as well as heped us pick out fabrics and colors of the accent pillows and ottoman too something we would have been totally lost doing ourselves. Never once did we feel as though we were being "sold", he listened exceptionally well, gave very appropriate suggestions when asked, was extremely patient, then when it came time to purchase was obviously well-versed in their system so it took much less time and effort than expected. The expected time to deliver was 8-10 weeks as it was a special order it arrived on-time, even the day it was to be delivered we recieved a call from the delivery guys asking if it was OK if they came earlier than expected, go figure! They were so nice and competent too. Even as we called many times to make sure things were on schedule he never once seemed "put off" rather he'd call us back right back with a very detailed and thorough update wtih exact details treating us as valued customers not someone who already paid and could be brushed off. I cannot say enough good things about our experience and the customer service recieved by Andrew, he was the consummate professional throughout our transaction... thank you!

Terrible customer service. Lost customers over penny's. I hope that you think it was worth it…read more We have a whole house to furnish. But never again with you.

Literally destroyed my $50k hardwood floors. And my drywall. And my fridge. And my stained glass…read morefront window. Asked "what's a runner rug"? Took my front door off the hinges, dropped it on themselves and knocked out the delivery guy. His head went thru my drywall. Then they tried to force my 100lb wife to sign a release of liability before running out the door. Fridge and house are destroyed. Fridge compressor bearing is making loud noise. No water. Dented misaligned doors. Told to email VIDEO (yes all on CCTV w audio) to Tyler. He just won't respond. I assume they're waiting for lawsuit service, and they're smart cause that's what I'm filling this week. In hindsight manager was trying to warn me not to use their delivery drivers. RUN from these jokers.

Selling stuff that immediately needs a repairman sent out no bueno. May as well just buy newread more

When purchasing a bed, you envision a boxspring and a top mattress, just as it's displayed in the…read moreshowroom. I was shown a comfortable bed and was told it was on sale for $599. Then, at ring-up it was $699+ tax. Once delivered, it was just the top mattress no boxspring no nothing else. I called the sales guy (Meridian, ID) and was told if I return it. It can't be picked up until three days later and there is a $249 restocking fee. Oddly enough this restocking fee is not mentioned in the 120 day trial. He offered a boxspring for $239. You can't contact anyone at corporate. Every single phone number goes to the same circular firing squad of their system to route you to the person who sold you the bed. I'll be sharing this information with everyone I know. Matches Firm will never see me again.

I bought a purple in January 2025 I kept going in and telling them it was killing my back. I went…read morein a week before my trail day was up. The sales man turned my receipt over and took his high lighter and underlined in yellow, special orders are non refundable, I ordered a cal king. I'm so frustrated can't get a hold of a person, and I actually think the mattress collapsed as I have a sink hole, and I weighed 125. This mattress cost me over $8,000 Im just sick. Be careful if you have issues they never get back to you.

I recently purchased new chairs from this location. The chairs were delivered assembled. All of…read morethem are really wobbly. One of them looks like it was used. The seat is faded and there's a stain on the arm rest. To add to this, I didn't appreciate the sales tactics used in the store. Our salesperson insisted that we buy the white glove delivery instead of assembling the chairs ourselves. I did not want this m, but was told that I could only buy them in increments of 2 if I did not want the delivery. Since we were buying 3 chairs, this was basically a requirement. So we paid $100 for this delivery which makes the fact that they are not in good condition even more frustrating. A tech is coming to fix or replace them. I will update this review based on the outcome of that visit. Update: I've changed my review from 1 to 3 stars. Ashley Furniture gave me a full refund for the three chairs. I didn't go higher for a couple reasons. First, I had to deliver the chairs myself to their warehouse which was pretty far away. I think they should have picked them up. I also still don't like the sales tactic of requiring the added cost of their assembly and delivery. I could have assembled them myself, but wasn't able to do that unless I ordered in increments of two. At least that's what the salesman said.

I've been a loyal Ashley customer for over 15 years -- starting with a mattress that lasted 10+…read moreyears. I recently purchased another mattress with a 90-day comfort guarantee that was explained to me in store. I followed every instruction, waited more than the 30-day break-in period, and then requested an exchange because the mattress caused severe back pain requiring a doctor visit. Despite the written guarantee, I was first told I couldn't exchange due to timing -- then given conflicting information by multiple reps. I submitted photos and proof online, received a claim number, and then was told someone had to inspect the mattress -- a requirement not disclosed in the paperwork and later denied by the manufacturer (Tempur-Pedic). Every call has resulted in confusion, delays, and promises of follow-up that never happen. I've been left with a mattress that harms my health, no resolution, and the prospect of waiting weeks for an exchange -- all while being told I must pay a $100 fee and any price difference. After 15+ years as a repeat customer, I will never shop here again and strongly caution others to understand the fine print: Ashley does not honor its own exchange policies, lacks clear communication, and makes recovery from a bad purchase unnecessarily painful.

The other reviews in here are FALSE AND MISLEADING. My wife and I just purchased a mattress here…read moreover the weekend and had a fantastic experience. Sean took great care of us and we highly recommend this particular location for excellent customer service, professionalism, and expertise. Sean has apparently been in the business for several years and it clearly shows. His knowledge and professional care for our mattress search made the entire process quick, easy, and excellent. If you read any reviews for this place below a 4, something ain't right!!!

William helped me to buy the right mattress for me. I am very happy and grateful. This mattress is…read morewhat I really needed. Thank you, William. I will recommend you to everybody I know.

Thank you for the delightful box of laughs, Jokes! It's not every day that a package arrives filled…read morewith so much humor and good vibes. We appreciate the joy you've delivered to us--it's definitely brightened up our day! Cheers, Houston Purple Outlet

Rude service. Me and a few friends went to visit but we were rudely disrupted by an employee…read moretelling us that we need to leave.

The delivery drivers are always so professional and friendly and fast…read more We will continue to shop at Mattress Firm in Boise on State Street.

Great experience with Michael! He was super helpful to my husband and I and helped us find the…read moreperfect mattress with lots of discounts! Thanks Michael!