SO sad to see this place has closed. Here because even thought it's closed I must give a shout-out…read moreto Casey. He was SO kind and patient with me. We bought three beds and 4 mattresses over a one year period. The last mattress was the one for me and my husband and I was SO picky and such a pain. When I finally got the mattress I LOVED (third times a charm thank you Casey for being SO kind), I broke my toe and needed shorter legs and had him track down shorter ones. Wherever you are working Casey we would love to know. If it's a business we need we will go to yours!! Blessings to you! From Sandee and Tim!

Great the first time we purchased 6 years ago that's why we returned. Pleasant enough once again…read morethat's why we returned to purchase another tempur-pedic having purchased the queen size previously. We decided to replace our old California King with the exact same mattress model. The purchase was smooth and Casey was good once again but follow through has been severely lacking. Paying a premium price for a premium product is no problem as long as we get premium service from start to finish. That has not been the case unfortunately this time. A few speed bumps and yet even though we've already made our first payment on our purchase we have not received all the product that we were promised. Now despite my efforts I can't even get a call or text returned. Hopefully this is an isolated incident but I can no longer in good conscience recommend to you, shopping this establishment.

Purchased a couch, scheduled for delivery next day accommodating their schedule and paid $70+ for…read moredelivery charges. When delivery came they showed up four hours later, no call. I had to call the store and they said these things happen and there's nothing they can do. Purchased barstools at the same time. Its been over three weeks and haven't heard anything about them being delivered. I had to call the store three separate times to follow up and was told "they haven't arrived with the new furniture shipping." Finally called again, and they are at the store, no call to inform me of this?

I bought a reclining couch that broke in less than a year. The sales people are not knowledgeable…read moreabout their products. I bought barstools with the understanding that they came assembled but when I picked them up they were in boxes. I do not recommend buying from Mor.

Does really well with customer service and they offer wide selection and quality furniture. Would…read moreabsolutely recommend RC Willey!

Almost 5 years ago, we bought a bunch of furniture - couch, love seat, credenza, etc. We're not in…read morethe market for anything new, but recently keep getting spam emails that I have repeatedly told them to remove me from the list. After the first time, each time I unsubscribe from their marketing emails, it confirms I have already been unsubscribed. That initial one was 2 months ago. And I still get multiple spam emails every week. There must be a JV team running their marketing that recently started sending all kinds of mung at me. So, use a burner/junk email account for this company. I'm fed up and regret giving them my main account address. A sign of desperation like this, and clearly violating the law, seems like a sign of increasing desperation. They lost any future interest in me buying from them again.

Terrible customer service. Lost customers over penny's. I hope that you think it was worth it…read more We have a whole house to furnish. But never again with you.

It is an easy store to navigate with a helpful staff. Delivery was prompt, and a small repair was…read moredone in home in a timely manner. I will definitely shop there again.

Literally destroyed my $50k hardwood floors. And my drywall. And my fridge. And my stained glass…read morefront window. Asked "what's a runner rug"? Took my front door off the hinges, dropped it on themselves and knocked out the delivery guy. His head went thru my drywall. Then they tried to force my 100lb wife to sign a release of liability before running out the door. Fridge and house are destroyed. Fridge compressor bearing is making loud noise. No water. Dented misaligned doors. Told to email VIDEO (yes all on CCTV w audio) to Tyler. He just won't respond. I assume they're waiting for lawsuit service, and they're smart cause that's what I'm filling this week. In hindsight manager was trying to warn me not to use their delivery drivers. RUN from these jokers.

Selling stuff that immediately needs a repairman sent out no bueno. May as well just buy newread more

Had a king size mattress & box spring delivered. After unwrapping the plastic it had a tear in the…read moretop right corner of the mattress. They won't replace it or do anything. Terrible customer service! Won't ever go back! Shop elsewhere folks!

When purchasing a bed, you envision a boxspring and a top mattress, just as it's displayed in the…read moreshowroom. I was shown a comfortable bed and was told it was on sale for $599. Then, at ring-up it was $699+ tax. Once delivered, it was just the top mattress no boxspring no nothing else. I called the sales guy (Meridian, ID) and was told if I return it. It can't be picked up until three days later and there is a $249 restocking fee. Oddly enough this restocking fee is not mentioned in the 120 day trial. He offered a boxspring for $239. You can't contact anyone at corporate. Every single phone number goes to the same circular firing squad of their system to route you to the person who sold you the bed. I'll be sharing this information with everyone I know. Matches Firm will never see me again.

I recently purchased new chairs from this location. The chairs were delivered assembled. All of…read morethem are really wobbly. One of them looks like it was used. The seat is faded and there's a stain on the arm rest. To add to this, I didn't appreciate the sales tactics used in the store. Our salesperson insisted that we buy the white glove delivery instead of assembling the chairs ourselves. I did not want this m, but was told that I could only buy them in increments of 2 if I did not want the delivery. Since we were buying 3 chairs, this was basically a requirement. So we paid $100 for this delivery which makes the fact that they are not in good condition even more frustrating. A tech is coming to fix or replace them. I will update this review based on the outcome of that visit. Update: I've changed my review from 1 to 3 stars. Ashley Furniture gave me a full refund for the three chairs. I didn't go higher for a couple reasons. First, I had to deliver the chairs myself to their warehouse which was pretty far away. I think they should have picked them up. I also still don't like the sales tactic of requiring the added cost of their assembly and delivery. I could have assembled them myself, but wasn't able to do that unless I ordered in increments of two. At least that's what the salesman said.

I've been a loyal Ashley customer for over 15 years -- starting with a mattress that lasted 10+…read moreyears. I recently purchased another mattress with a 90-day comfort guarantee that was explained to me in store. I followed every instruction, waited more than the 30-day break-in period, and then requested an exchange because the mattress caused severe back pain requiring a doctor visit. Despite the written guarantee, I was first told I couldn't exchange due to timing -- then given conflicting information by multiple reps. I submitted photos and proof online, received a claim number, and then was told someone had to inspect the mattress -- a requirement not disclosed in the paperwork and later denied by the manufacturer (Tempur-Pedic). Every call has resulted in confusion, delays, and promises of follow-up that never happen. I've been left with a mattress that harms my health, no resolution, and the prospect of waiting weeks for an exchange -- all while being told I must pay a $100 fee and any price difference. After 15+ years as a repeat customer, I will never shop here again and strongly caution others to understand the fine print: Ashley does not honor its own exchange policies, lacks clear communication, and makes recovery from a bad purchase unnecessarily painful.

Steve was very helpful and made my experience amazing and saved me over 600 dollars with their…read moreFourth of July Sale. Steve is an expert in effortless service providing access to great selection.

The other reviews in here are FALSE AND MISLEADING. My wife and I just purchased a mattress here…read moreover the weekend and had a fantastic experience. Sean took great care of us and we highly recommend this particular location for excellent customer service, professionalism, and expertise. Sean has apparently been in the business for several years and it clearly shows. His knowledge and professional care for our mattress search made the entire process quick, easy, and excellent. If you read any reviews for this place below a 4, something ain't right!!!

Rude service. Me and a few friends went to visit but we were rudely disrupted by an employee…read moretelling us that we need to leave.

We just purchased a Purple mattress at the Meridian store…read more Great customer service and wonderful delivery service too! Thank you so much!

The delivery drivers are always so professional and friendly and fast…read more We will continue to shop at Mattress Firm in Boise on State Street.

Great experience with Michael! He was super helpful to my husband and I and helped us find the…read moreperfect mattress with lots of discounts! Thanks Michael!