What better way to wrap up a Sunday with a trip to Braum's!! What made it better was the ice cream special! A one day only event to celebrate National Ice Cream dark! The service was fast & efficient! We asked the counter rep if they were busy and he said they were earlier in the day. I guess we just had good timing! read more

Braum's - Butter Pecan Double Scoop - Ice Cream & Frozen Yogurt Near Me - Oklahoma City, Oklahoma

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This Place has horrible customer service. the drive through is a huge problem. This is the third time with issues and I will not go back. Avoid this location. I have ordered shakes and a cone, this cone not for me my sister in law of course they bring it first and tell me I need to pull forward and wait on the shakes because other customers have to get their items. First of all I have paid for my items and I am the the customer! So I ask for a cup to keep the cone from melting all over me and my truck they try to give me a small cup that will not even go over the ice cream. I ask for a drink cup it can go inside and was told I needed to pay for it. I asked to speak to the manager who avoided talking to me but went to get their items shakes done all the while the cone it dripping all over. Once the manager showed up with the shakes and seeing me with ice cream all over my hand she tried to give me the shakes and I said are you really not going to give me a cup to put this in? she gave me the cup and asked if I needed more napkins. I came home and cleaned my truck but here is a clue BRAUMS the customer is always RIGHT. I am a manager as well and know this as painful as it can be it is still what it takes to retain busines. SECOND if someone orders shakes and a cone make the shakes and then the cone! This whole idea a paying customer needs to pull up and wait is truly b.s. the one at the window who has paid for food and service is the one served first read more

SO FREAKING GROSS!!! This guy was making my food AND PICKED UP MY FOOD WITH HIS BARE HANDS, which happened to be chicken strips and fries. This is complete violation of OAC 310:257-5-21 which clearly states "Bare Hand Limits: Bare-hand contact with RTE foods is strictly prohibited unless the establishment has prior, formal approval from the local regulatory authority and follows strict training and double-handwashing protocols." read more

Fries were piping hot and delicious. The quarter pound burger bun was a little soggy and the burger itself was less appetizing. The drive thru service was average. I would probably try them again when I'm starved and want something fast. read more

Nice staff took our order and did fantastic!!!! Running an errand in the area and this is kinda near the house ... we dined in and the food was piping hot. Our order was accurate and I definitely will return when in the situation of hunger and the girls request this for dinner as they did on this night. I really felt valued with my interaction with the front counter staff. They supporting staff were pleasant and smiling....that goes a long way! Thank you again for being awesome. Respectfully, Bryan Yukon, Oklahoma read more

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Bad experience!! I waited in the drive thru line for over 10 minutes. When I finally got to the speaker box, I sat there another 5 minutes waiting for someone to take my order. While I sat waiting 2 cars in the other lane got their orders taken. I finally just left bc I couldn't wait any more. Who knows how much longer I would have had to wait once I ordered. read more

Good food. Service was fast. Restaurant was dirty! I couldn't even find a clean table!!!!!

Just got done with the worst experience ever at braums! The service here was so awful! Went through the drive thru today trying to order and the lady taking orders was so rude and unprofessional. We were the only car in line and she acted like we were such an inconvenience. We were having trouble deciding on what to order and she said "are you actually going to order anything today? I'm going to jump over to the other line and wait on them" again we were the only ones there. Ended up telling her never mind and just left because her attitude made us not want to eat there anymore. Looking at other reviews seems like other people have had trouble with this same girl. Shame! read more

Last time we went to get ice cream, we were totally disgusted! There were customers everywhere, so I guess we are all forgiving of the employees, but someone in management needs to fix this! Behind the counter was a disaster!! Trash, banana peels, dirty handles, dripping milk shake blenders! So gross! We got our hot fudge sundaes and ran!! read more

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Grew up in Oklahoma loving Braums now every time I'm back from Texas, it's one of my go to stop.

You're so close to my home , but so far from the service i expect:(!!! Management please coach your drive through employees!! They are so rude and dry!! You ask a question and they don't let you finish speaking before they respond. I understand it's fast food but man, be nice!! You guys are no different than McDonald's service any more! read more

This is the worst restaurant I have ever been too and I just went to the market area! Why does the management insist on allowing people to work the cash register who do not speak English or claim not to so that they do not have to provide good customer service?? There is an Asian and Latina woman who both claim to not speak English, never greet you, never tell you the total of your groceries, never hand you your receipt, but can only tell you they do not speak English! There is something wrong with the management and ownership for allowing this restaurant to be ran so poorly! I stopped eating the food because it is always nasty and now I can't even go to the market because I have to speak Spanish or mandarin to receive good service! What a shame! I'm all for immigrants coming to the U.S to work but at least do a good job! read more

The woman who works in the mornings with hickeys all over her neck isn't good look. And she somehow hears the wrong order every single time we come. read more

NEED TO GET SOME CONSISTENCY!! Is it the new hires or new management? This establishment keeps getting worse. Issues with food orders not being correct and now issues with ice cream. When I ask for a shake, I expect a shake and not a watery chocolate flavor drink! When I ask for a single dip cone, I expect enough ice cream to cover the cone and not a scoop that fits inside the cone. GET YOU ACT TOGETHER!!! read more

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I love Braums. They have a good hamburger for a great price. The burgers are always hot and so are the fries. My husband always gets a shake and they are great also. I also like that they have their dining room open so you can eat inside. They have social distancing and it is so nice to be able to eat somewhere other than home. read more

This is the best Braum's location I've been in. Staff is more mature and professional than your usual Braum's. They're friendlier, faster and more consistent too. Plus the dining area is spacious, comfortably laid out, and kept very clean. I usually avoid the hot food at Braum's as it's too basic for my liking. But the sundaes, shakes and other ice cream (actually frozen yogurt I think) products here are a hit with my family. The grocery area is constantly being stocked and has reasonable prices on their limited selection of goods. This place has become a regular stop for us. We consider ourselves lucky we live so nearby. read more

My bacon cheeseburger was cold tonight for the 5th time. My fries were hot. WHY??? I expect better from Braums! The quality of the chocolate milkshake has gone down. I have watched several employees use unsanitary practices. There are a few very friendly drive thru employees and we will only drink Braums milk, but I'm beginning to ask myself why I'm still eating here. read more

Braum's - The cheese has not melted - Ice Cream & Frozen Yogurt Near Me - Oklahoma City, Oklahoma

The last 3 times I've been to This location the fries has never been fresh in fact they've been just flat out soggy!! Two of the times I asked for extra cheese they didn't put it on the screen I said It multiple times even at the window they flat out ignored it. All 3 times getting them to give you ketchup is like pulling teeth. Then the attitude of the employees at this location is like they all hate their jobs and don't wanna be there. read more

Braum's - Soggy fries every time - Ice Cream & Frozen Yogurt Near Me - Oklahoma City, Oklahoma

I've been meaning to update this for a while. The Gaillardia Braum's isn't bad anymore. For me anyway (I mean, outside of the burger patty shrinkage nonsense). In fact, it's been really consistent lately; no issues with food quality or groceries/items not being in stock. So bumpin' it back up a couple. Also, I feel like I'm out of the loop whenever I frequent the Gaillardia Braum's, because I'm almost always (no joke) the only male customer not wearing a "The North Face" jacket. There's apparently a club of "The North Face" jacket wearers and I was not invited... read more

I really used to love stopping and getting ice cream here every once in awhile but I will have to find a new place after tonight. I had something pink in my cookie dough ice cream all throughout the ice cream which made me really grossed out it tasted like the ice cream had gone bad or something. I ordered my husband a peanut butter shake we got home to find pretty much all peanut butter in the shake barely any ice cream super disappointing and disgusted. read more

Braum's - I ordered cookie dough ice cream and it didn't taste like normal I looked down to find this pink stuff throughout the ice cream... - Ice Cream & Frozen Yogurt Near Me - Oklahoma City, Oklahoma

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I wish I could give this place negative stars. The amount of health codes they break on the daily is amazing. From leaving chemicals out and above food to not using gloves. The entire restaurant is extremely dirty and the tables are always filthy. They can't make a simple, basic burger to save their life. This place is filthy, nasty, horrible service, horrible attitudes. I have sent corporate an email about the chemical usage and lack of health code awareness and they didn't seem the care. read more

What has happened to this location in the past few months? I have been getting my malt at the drive thru of this location for 12 years and was never required to pull up just for a single malt until the past 3-4 months. Each time I go to this drive thru I am asked to pull up! Can you believe this, always asked to pull up over "one" malt??? I am forgotten about when I pull up and it is usually 15-20 minutes before I get my malt. I refused to pull up last night and I was bad mouthed by the employee at the drive thru and was handed a malt that was nothing but chocolate ice cream disguised as a malt by the whipped cream that was added to the top of it. Please, Braum's, hire managers with some accountability for your store. Your stores are all about ice cream and yet you punish a loyal customer of 12 years by making me pull up and wait 20 minutes for ordering one malt? If this happened occasionally it would be understandable but every time????? This is "one" malt and when there is 4-5 cars in front of me when I order and am still asked to pull up once I arrive at the window there is some serious management issues. I absolutely love the chocolate malt at Braum's but not worth using all my fuel and time. read more

This location is close enough to my house that I usually stop once a week for food of some sort, and in the last 4/5 months I've noticed an older white woman who appears to act like a manager. She has belittled another employee almost every time I've been in, and she is absolutely awful in the drive thru line. I understand how difficult it is to find good help, but in my 10 years of retail service I've yet to see someone last this long at a job with an attitude like that. You have a good staff that works hard and is always friendly with me, I wish you'd get them someone who doesn't talk to them like that. read more

THE BEST PLACE EVER AND is amazing and the best dang stuff I have ever stuck in my mouth

Unfortunately, I have been displeased with the management of this location on several occasions. One bad experience is understandable, and I'm always willing to give places numerous chances to change my mind, but this particular Braum's is just pitiful. The last straw for me was receiving an order with an entire contact lens in it. I wear glasses, so it absolutely not mine. The manager Veronica, or someone named Veronica claiming to be a manager, refused to refund my order and said none of her employees wore contacts. In addition, I watched a young woman struggle trying to checkout in the grocery area with a cashier named George who kept refusing to run her EBT card. I could tell it was incredibly embarrassing for the woman and asked management to come assist, they either have no been trained how to process an EBT card or just thoroughly enjoyed belittling a young woman using food stamps for groceries. This is one establishment I would never recommend to anyone. read more

Braum's - Chicken Strip Combo - Ice Cream & Frozen Yogurt Near Me - Oklahoma City, Oklahoma

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Don't got for the burgers, fries or chicken. Go for the ice cream, it's the only thing that's good there. Large portions of hand dipped ice cream in fresh made cones. read more

WORST RESTAURANT EVER.. my dad and coworker went this afternoon. My dad went to return the food because he thought he got the wrong food and the lady took it back then the coworker went back to get his food the one that my dad returned thinking it was the wrong food and the lady THREW the food at my dads coworker. the worst service ever. I hope that lady gets fired. if I was there I wouldn't let it slide. read more

The place was not that busy and we were able to order right away. They had plenty of staff on hand to get us taken care of quickly. We ordered ice cream on waffle cones. The double scoop is gigantic so if you are wanting a whole LOT of ice cream go for the double scoop! For all four of us it was under $5 dollars! What a tray to take your family out for a snack and not pay a huge price. As we sat and ate our Ive cream people started coming it and wishing 10 minutes there were about 15+ people in line and the drive through was packed. I've noticed around 9pm they get busy! We really enjoyed our visit and the atmosphere is definitely a family affair. Great service, great ice cream and clean tables we will definitely be back. read more

Braum's - They are popular so must be good! - Ice Cream & Frozen Yogurt Near Me - Oklahoma City, Oklahoma

Love the grocery store here!! So simple and filled with all the necessities(meat/fruit/juice/dairy). So quick and works out perfect when I just need to grab something quick to complete dinner for the evening. read more

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This Braums is closest to where I live put I would rather drive an extra 15 minutes to the next braums because of the awful customer service. They are never friendly and there was a specific time where when handing me my card and receipt the man didn't look at me or say a word, just reached his hand out of the window. I kindly said thank you and he shut the window. I said you're welcome for him but I guess he didn't like that. He then went to the second window where you receive your food and proceeded to ask me why I had an attitude. This is a workplace so I guess I missed where the WORKER was supposed to treat a customer like this. Another time I went and they handed me the wrong change so at the second window I let them know and he proceeded to have an attitude and then handing me my money all in quarters (it was over a $ worth). Don't waste your time, go somewhere else :) read more

Every time I've been here my order is wrong or the food is gross. Plus the staff is not friendly at all. If they don't shut the window at the drive through while they are getting your order together you can hear them snapping at each other. It should be noted I've only ever been through the drive thru at this location. read more

I'm pretty much done with this location. Do the people that dish the ice cream receive any training at all? I remember when you used to actually get quarter pound scoops of ice cream at Braum's. Now all the Braum's seem to be skimping on the dips and they never weigh them like they used to back in the day (when they were awesome). But this location fixed me a double dip sundae today that would be hard pressed to total a quarter pound between the two scoops. And it's often the young teenagers, who have a deer in the headlights look to them, that give the tiniest scoops- as happened today. And to top it off, the ice cream was half-melted because they always seem to leave the lid open on the small section that contains the plain vanilla and chocolate flavors. Why don't they close the door?! And finally the pecans were stale in taste and in texture. I've always preferred Braum's over other places for sundaes and such, but I think I'm gonna have to switch to Andy's where they are much more consistent in their product and the portions served. read more

Braum's is a wonderful ice cream store & quality burger chain in the region. This location has a Fresh Market (mini grocery store) in it. People are friendly. Food & service are usually solid. read more

Although I love getting my sundae's and burgers here, I'm writing this review to talk about their gluten free section in the grocer's section. Braums provides great brands (Like Udi's) that I would buy at other 'more expensive' specialty grocery stores for less. I love being able to buy gluten free pizza's & microwave dinners (which do not come in plastic containers). This store is pretty clean and the staff is fairly friendly. Nothing stellar to shout out to the yelp community about - but nothing negative. They still get 5 stars because of their specialty food selections. read more

I've been to this location twice. On both visits, I've had cold & hard food. They were both visits in the breakfast hours so maybe it's just the breakfast crew but it wasn't satisfying at all. Also, the customer service is lacking. When I pulled up to the drive through, a loud & annoyed voice yelled "ORDER WHEN YOU'RE READY" I wasn't greeted with a hello or anything and this was both times! As I said thank you to the lady in the window, she just gives me the bag of food and says nothing. This happened both times. I like Braums but I won't be back to this location. It's not worth it. read more

I work near by and come in almost everyday, The manager, a white older man, and another employee, a white older women, treat a special needs employee horrible. I've witnessed it many times and they do not treat their other employees like this, my coworkers have also witnessed this. read more

Unfortunately this Braum's is lacking in customer services. More customer service training for the staff and manager would be appreciated.

The ice cream can't be beat! I had a small hot fudge sundae with banana nut and coffee ice creams! YUMMO!!!!! My family of 5 all walked out of Braums with ice cream either in a cup, cone or sundae for under $10.00!!! We'll do it again! read more

All time favorite location. The staff are friendly, dining room is clean as well as the restrooms and the shopping area is filled with all kinds of flavors plus with other essentials, i.e. bread, fruit, etc. All areas of the establishment is very spacious so you don't feel like your walking into a closet with 20 other strangers. There is plenty of parking available and the drive thru doesn't have the tight corners like other crowded locations. Today, I took my kids with me and we dined in. My kids ordered the Chocolate Mint and Lime flavor ice creams. I had the 1/3 pound hamburger meal. Everything came out great. Compared to the location on Rockwell, I would drive here because you feel like your getting your monies worth. read more

I bought the following: package of chicken package of beef milk heavy cream (2) The heavy cream was not bad (did not smell off) but it was chunky. Some heavy cream has thickeners in it so I'm assuming whatever was used was not homogenized correctly. I thought it was disgusting and threw out two containers of it. Everything else was fine quality-wise. I can't very well go and ask for a refund and I'm disappointed. read more