Horrible customer service Heard the employees back there cussing right along with the manager. food was cold. Milk shake was melted. Heard a kid screaming mom from the back. Asked for a higher up number and they refused to give it to me. college store is way better read more

First review ever...! We have supported the MLK Braums for as long as I have lived in Arkansas. Their service and attention to order detail is as bad as it gets. I have tried so many times to overlook it but after you sit in a drive through for 20 minutes after you drove 14 minutes there the order should be close. It's so sad to see such a decline in quality and service today and even trying to be understanding a person reaches their limits. They get a D- I give it two stars simply out of all the good times we had there, sad it's over. read more

Nate the shift manager standing around and not taking orders, watched a couple leave after standing for 15 minutes with no assistance. Received the wrong order twice also watched Nate wipe his face multiple times and then proceed to touch the ice cream orders and lids without washing hands. Waited 20 minutes before any assistance. read more

Waited at counter for six minutes and were ignored. Never got any food. Seemed way under staffed. There December 12 at five pm.

Stopped in for my grandson and to grab a couple of ice cream tubs to take to a family gathering. It was not all that busy and the place was a mess. Tables filthy, condiment station filthy, trash cans full and drink station was nasty. We ended up taking his ice cream to the car. Service was slooooooooow. Two employees finished their conversation before asking if they could help us. Was very disappointed. read more

So, last night I picked my granddaughter up from her school dance, she wants Braums. Unknowingly there was a razorback game of some sort so yes very busy. We stand in line like everyone else. They take our order. My granddaughter gets a kids meal chicken strips with a blended root beer float, they call it a freezie. I ordered a medium mint chocolate chip shake and jr. Burger. We get our food in good time. I'm still waiting on the drinks, here comes the freezie. Still waiting on the shake. I walk up and ask about the shake. She ( M.O.D) informs me it's on the way. Continue to wait. Watching everyone else icecream go out. She then tells me he is making it, so I'm looking for who ever he may be. I see a young man start dipping the mint chocolate chip but it's in a small cup. I walk up to her and said you may want to stop him, I ordered a medium and he is making a small. She leans in and says " I am going to be honest with you we don't have enough for a medium" so you were going to just scrape the bottom of the box and make a small and hope I don't notice? I walked out with out my shake that I paid for. Then my granddaughter tells me they were looking at me like I did something wrong. Make it make sense. read more

Best burger and shake from a drive thru!! And great price too! Will definitely be back again

Came here for just a simple scoop of ice cream and left with nothing. Got there, waited over 10 minutes being the only person in line. I could tell they were short staffed so I was patient but as soon as they tried taking my order, they said they were out of all the flavors but 2. I left very disappointed as well as the mess in there was horrific. Ice cream was ALL over the soft serve machine, the mess on the counters was insane and dishes were piled over each other. The dining room floor was super dirty and sticky as well. There was no sense of rush for the employees and overall it was a complete mess. read more

Would give this place 0 stars if I could. I used to love going to this location, but my last few visits have been some of the worst visits I've had at any food service establishment. First of all, they have been cash-only and had a broken frozen yogurt machine for at least the past two weeks (neither of which are huge deals, but you'd think there would be a higher sense of urgency to get this resolved). However, I finally decided I wouldn't be returning to this location for awhile after my most recent visit. After seeing a drive-thru line out to MLK (red flag #1), I decided to order inside. After placing my order (which was cash only), I was owed $10 in change. The cashier looked at me and shrugged as if he couldn't give me change. After I told him I needed it, he talked to another employee, who finally was able to give me the proper amount of change. Then, while waiting for my order, I noticed extreme levels of uncleanliness in the kitchen and unprofessionalism with staff dealing with other customers. There was blatant ignoring of customers who clearly needed assistance, and after waiting for my order for 30 mins, I finally just walked out. It appeared there was no manager on duty, or if there was, they were completely incompetent. I'm not sure what happened for this location to melt down (no pun intended) so quickly, but I hope they can get things figured out. read more

The food was horrible,they only gave us half a cheese,and all the food was cold except the chicken, they got our crispy sandwich order COMPLETELY wrong,the sprite was only sparkling water,the bathroom was atrocious, the floors were sticky, the mirror was dirty. The workers had food on the kitchen floor,and after we complained about the sandwich,they were saying that it was the right order when it was clearly not the same since it was missing the bacon,cheese,and tomato,whenever we received our right order my daughter ate it and started feeling so sick that she vomited in the car after we went outside.The last thing I want to add to this review is that my fries were warm,but had too much salt which could lead to heath issue. I am VERY disappointed read more

This is the worst Braum's I have ever been too. The service was horrible, the restaurant was filthy, and we were charged for the free water cup with our order. The workers are using powder gloves, which is extremely unsanitary and the store was covered in the powder. I am extremely disappointed with the service I have received. read more

They touched my ice cream with their bare hands. The older blonde lady had an attitude no matter what I ordered. This is ridiculous the reviews for this place are already crazy low!!!! Do something about it!!!! read more

Gosh I miss having a Braum's around me. They are Altaic slow as molasses in January, but that's just Braum's. They do have delicious ice cream. This particular location also has really nice people. read more

Went here for a milkshake and it wasn't blended all the way half of it was straight ice cream. The place is a mess food all over the floor and tables are dirty. Also they had no toilet paper in the bathroom. And if you're worried about cross contamination done come here they don't clean their machines or anything. read more

For a chain ice cream place the ice cream was pretty good. That being said it wasn't amazing, especially when Andy's is right across the street... Now if you weight it out for a bang for the buck equation, it's a solid 4 star. We got two double scoops and a 3-pint container to go (pineapple upside down, which is Amazing) for under $9. Would I go back? Yes Would I recommend? Yes read more

Braum’s - a hand holding a cup of ice cream - Grocery Near Me - Fayetteville, Arkansas

Worst service you will ever find. Employees hiding in the back or standing around doing nothing. Took 40 minutes to get an ice cream sundae when inside. Once I saw them start it, it took less than 2 minutes to make. They got irritated whenever you would ask them about your order. There was only one girl that seemed to really care about serving the customers. Will not be back. read more

Took forever to get 4 ice creams, server didn't use gloves when making out banana splits and handling the bananas. Didn't clean up after each order before starting another. read more

Just went in as a broke college student treating myself to a single dip cone. The man proceeds to get me my ice cream. Walks completely away then the lady rings me up and then stops and immediately leaves without explaining and she came back and told me she would have to charge me for a double scoop because my ice cream was too big. We asked why because I asked for a single and it was the employee who made a mistake read more

Listen up buttercup, we have been in line for THIRTY MINUTES and have not moved once. At this point we will get our ice cream when the Lord returns. read more

Waited in line for FORTY FIVE minutes. On a Sunday. It's also not the cleanest location, staff makes me feel a bit uncomfortable. Literally the longest/worst service ever read more

I have not been on the inside of this location, only the drive thru. As braum's is primarily an ice cream place, I rolled up excited to pick out my ice cream. I was very surprised to see that on their outside menu there is no ice cream flavors. I asked the employee at the drive thru what flavors they had, with a reply of "we have 27 different ones, was there one you had in mind?" There was none I had in mind as I did not know what was available and the employee did not seem to want to list them out to me. I understand her view, as I wouldn't want to list 27 flavors either but this could be easily solved by putting what they sell on their menu. I picked a basic flavor because I did not know the options. Of course this wouldn't be an issue if you're going inside the store, but this is just something to keep in mind if you plan on going through the drive thru only. read more

I LOVE Braum's birthday cake shakes, and I always get them when I have rough days. Today was one of those days, so I went and got one. I like to let the ice cream melt a little, to make it easier to sip through a straw. As I got home and was beginning to enjoy my shake, I got multiple chunks of what tasted like chocolate. I thought nothing of it until I reached the very end of my shake and there were multiple chunks of chocolate in the bottom of it :( I've never had this issue before and I hope that it never happens again because I'm not a big chocolate person and it kind of ruined the taste for me. read more

Real food made fresh. My chicken cranberry apple walnut salad had huge chunks of bacon and fresh cooked chicken I had to wait for. Much better than Wendy's salad. read more

This is a really good fast food burger. I'm not much a fan of anything but the burgers on their menu, but they are delicious. And then there is the icecream. It is delicious, and they will make your shake as runny or thick as you want it. For all of you Chocolate Shake fans out there, they use vanilla icecream with chocolate syrup(just the way we like em). Get a Bacon Cheese burger and a Shake and you will be full, sick, and happy. read more

Went through drive through at MLK location, only person in line, they were not busy at all. Ordered a Black Forrest sundae which is suppose to be chocolate Bundt cake on the bottom, vanilla ice cream with cherry and fudge topping. Since this is currently drive through only I didn't see until I got home there was no Bundt cake whatsoever. What a disappointment. Feel I shouldn't have been charged full price for sundae since a big part of it was missing. Also as a side note, no one at this location was wearing a mask or gloves while preparing or serving food. I have been to many other restaurants during this crisis and they had the proper PPE, why can't Braums? read more

Think fast food and Dairy store. I had the BBQ bacon burger and it was good compared McDonald or Burger King. But I had a German Chocolate milkshake that was spectacular! They have several flavors to choose from including 3 types of chocolate. I would come anyday here for a milkshake! My burger, fries, and milkshake was around $7. Very affordable. read more

Love the food but they are not practicing Covid restrictions. Guests at the counter with no masks, employees with gloves handling money and then food. Won't be back read more

Braum's...service with a snarl. The woman at the drivethru was rude..rolling her eyes and making a face when I said "good morning". The food (veggie omelette bagel) was good overall but a little bland. I should have asked for some kind of condiment (or have been offered some). The woman at the drive thru didn't want to be bothered with me tho. Very reasonable price for the item I ordered. read more

First the food was cold when it was supposed to be hot. The tables were not cleaned off. They were not very busy. Then there was no changing tables in the men's or women's restrooms. Poor experience for first time we were ever here. Also women's rest room was nasty. read more

Fast delivery, delicious burgers and fries, and very friendly staff. Only complaint is that it's very cold in the lobby. Employees were seen with masks and cooks had gloves read more

Good food. Great service and friendly staff. Love the burgers and the vanilla gold ice cream flavor.

Only had ice cream on this visit. The ice cream is delicious. Good variety of flavors and several options on how they will fix it for you. Looking for a quick dessert or just the need for a little something sweet, this is a nice spot!! Staff was very friendly and the visit was very nice!! read more

Great ice cream!! Had the triple scoop waffle cone! Dive thru access if needed!!! You can also get frozen yogurt as well in cones or cones!! Kinda a fun place!! read more

Food is great but the service is sub par. We waited a very very long time for fast food? Next time I will run to Walmart and buy food bring it home and cook it in the same time. I would have left but I paid $$$ for my food. read more

Usually enjoy Braum's. Today I went for a double cone with caramel but when I told the worker what I wanted she informed me that "it'd be easier for her to make a sundae" and proceeded to make me one, disregarding that I came for a cone, and charged me for a sundae price when I specifically asked for a cone. So come here if you want something you didn't ask for? read more

Cheese burger and shake! So yummy. I love their inside grocery store options. Milk at great prices plus cheese, ice cream, lasagna, garlic bread, lots of items that are really great. Good location. read more

Good place for ice cream. I am yet to try out their other fares. Hoping to go back soon.