**Extremely Disappointing and Concerning Customer Service**…read more My experience with this company has been exceptionally disappointing and raises serious concerns regarding its standards of customer communication and professional conduct. Approximately two weeks ago, I submitted a credit application in connection with a potential boat purchase. Following submission of the application, I received notifications confirming that my credit report had been accessed and a credit inquiry had been made. Despite this, I have received no substantive communication regarding the status, disposition, or next steps concerning my application. During this period, I separately communicated with the salesperson, the Finance Manager, and the General Manager. On each occasion, I was expressly assured that I would receive a return call with an update. None of those promised calls occurred. At this point, nearly two weeks have passed without the basic courtesy of a status update. I recognize that financing applications can require additional time and that there may be legitimate reasons for delays. That is not the issue here. The issue is the complete failure to communicate after repeatedly making specific representations that someone would follow up. Furthermore, the company proceeded with a credit inquiry, resulting in an entry on my credit report, while providing virtually no information regarding the status of the transaction. From a customer's perspective, this is particularly troubling. A company asking customers to provide sensitive financial information and authorizing a credit inquiry should have appropriate procedures in place to ensure timely communication and accountability. Regardless of whether the financing is ultimately approved, declined, or withdrawn, a customer is entitled to a reasonable level of transparency and professional communication throughout the process. What is most concerning is that this failure occurred at multiple levels of management--not simply with an individual salesperson. I was assured of follow-up by the salesperson, Finance Manager, and General Manager, yet none followed through. That suggests this is not merely an isolated communication error, but potentially a broader issue with the company's customer service practices and internal accountability. I had been seriously considering completing a substantial purchase through this company. However, the manner in which this matter has been handled has significantly diminished my confidence in doing business with them. If obtaining a response from the company before a sale requires repeated follow-up and promises from management that are not honored, it raises a reasonable question as to what level of responsiveness a customer should expect once the transaction has been completed. Ultimately, the issue is not that the financing process has taken time. The issue is that this company requested my financial information, initiated a credit inquiry, repeatedly promised communication, and then failed to provide even the most basic follow-through. That is not the level of professionalism or customer service I would expect from a company seeking to earn my business, and based on this experience, I would have significant reservations about recommending them to others.

Dishonest is the best way to describe the service department. I have a close family member who is…read morethe service manager and master mechanic Mercury certified, of a marine dealership in Northwest Arkansas. The invoice I paid was conservatively $600 more than it should have been. I have a place on table rock and wanted to get the service work done here...as compared to hauling it back to Rogers. Trust me when I tell you do not get your boat serviced at this dealership. The mechanic did a good job getting my problem diagnosed and fixed. Just dishonest, this dealership will not last.

There maybe a better mobile marine service on Table Rock Lake, but I've not found them. Darrin and…read moreScott showed up when promised and work as long as necessary to solve my issue. I highly recommend them.

Cope Marine in O'Fallon, IL service dept has no idea what they are doing. I spent thousands here…read moreonly to bring it back and then i got a boat back that didn't even start. Once a real mechanic looked at it, they were able to fix Cope mistakes. I understand mistakes, so I let Cope know what they did and they cant' even be bothered to respond to me. Please don't waste your money there or they may ruin your boat like they did mine. Do no recommend service dept at all.

The customer service at Cope Marine is non-existent. I would not go back there for boat repairs…read moreagain.

Thanks, Tyson and Andrew and crew for moving our beast of a boat baby…read more The service and commitment to making all things perfect for the move was unbelievable. I can't exaggerate their attention to detail and to making sure our boat made the journey from out of state to home. It was remarkable to watch them load (with the help of Andrew, the diver), secure, and move it. They secured the permits and found the easiest route. They disassembled and re-assembled as needed for the move. Because of where we were locating the boat, Tyson (driver extraordinaire) had to literally back his 50 foot plus rig out on a one lane road UP a hill. I would not hesitate to recommend this crew and if we were on Table Rock, I'm sure we would be going to them for other boat services. Thanks, guys!

Our boat broke down on Table Rock Lake. We live 5 hours away there. We didn't know what to do. A…read morebrief search turned up Sea Tow. Everything else was handled. He was friendly, kind, and above all an expert. His boat handling skills were amazing. After towing our boat back to the marina, he perfectly guided the boat to the dock, waited for us to get the trailer, and put the boat onto the trailer. It was a perfect ending to a terrible day. Can not recommend this guy enough!

From the owner: Sea Tow Table Rock Lake offers premier towing and salvage services. Sea Tow has been on Table Rock…read moreLake for more than 20 years and is locally owned and operated. We have spent decades developing deep ties to the Table Rock community, and we plan to continue building this long into the future. Our premium memberships allow you to enjoy Table Rock Lake without any worries. You're in good hands with Sea Tow!

Terry and Wyatt are awesome in the parts department. My goto for all my marine needs. It's great…read morehaving an authorized Suzuki outboard service center so close.

Honestly & integrity are important especially when shopping for a pre-owned vessel. Too bad both…read moreare lacking in this business and sales associate, Hunter Eutsler. After making a counter offer on a boat they were selling for a third party, we suggested making a deposit to show our good faith. Hunter said that wasn't necessary as, "I won't sell it out from under you." Imagine our surprise to find the boat gone from the lot! When asked, Hunter admitted he sold it. He had not contacted us to see if we might increase the offer. And did he even present our offer to the boat owner? He tried to cover-up this gross behavior by saying he left us a voicemail. Since we had provided our landline phone number, which is connected to a recording device, we knew this to be untrue. In hindsight we should have checked with their yelp reviews, and then we would have have been forwarded, "Let the buyer beware." In our estimation, neither company nor their employee are creditable representatives of good will and fair dealing we should expect in the Ozarks. And that is the kindest thing we can say.

I took my boat to Dan's to get it up and running for summer, they had it running in about 5 days ,…read moresuper happy, I pick it up after $ 900.00 ready to go, head straight to the lake the next day only to find it isn't running properly, I take it back that day, 5 weeks later I pick it up after another $500.00 they replace a bearin and say it runs great, I picked it up drove out to the lake only to find the same issue, and this time when I look at the motor, there is vacuum lines laying on the fan belt wit a hole in it, I call the store back and even Dan's cell phone, I leave several messages and they have never called back, Seemed professional, but was proven wrong wasted ? 1400.00 and my boat still isn't fixed, now looking for a mechanic that isn't a ripoff, I would think twice before using them

got to our boat at the start of Labor Day and it would not start. Went to Dans to ask about a part…read moreand he was kind enough to discuss some possible problems. Ended up having them come to my slip to diagnose the problem. They showed up in about an hour and had us up and running in no time. i also thought the price was reasonable. Thanks to Dan and his staff.