I brought my car to Brandywine Auto Repair, much in part to many good reviews I had read. It needed some work done, so I purchased all the parts myself. Brought it in. I called every few days to get an update. It always seemed like it was being worked on. I drive by the place everyday on my way to work and noticed it hadn't moved for days. So one day it wasn't there. I later found they moved my car to another place who specializes in my cars make, not cool. So two weeks are up and my borrowed rides were no longer available, and I needed my car back. I picked it up, and I'm pretty sure it wasn't even touched. I was pretty annoyed. So a few months later my car has another problem that needs servicing. I figure I'd give this shop another try figuring it was fluke the first go. I purchase the parts needed for the repair. I make an appointment for Friday. So I figure they'd begin on Monday take maybe till Thursday, And my car would be in the shop about a week. So today is the two week mark of when I brought it in. So I've been calling almost everyday, and I'm always told it's being worked on, and gradually it became we don't have time to get to it today. So anyway, I stopped by there today. Found the mechanic and told him I was the owner of a car that was getting work done. He was nearly positive the work had been done, so I said GREAT! He was gonna show me what he did. We than couldn't find my key in the shambolic pile of keys all over. We found it and went outside popped the hood, only for him to say "Oh it wasn't this car I did. I haven't done this one" Argh!!! So the problems I see with this shop are as follows They have awful communication. Many days I've called and am told "We'll get right back to you." Even today I was given that same shitty response, and got no call back. Which is what prompted me to just show up there today, and to get my car. When you tell someone to bring a car in a certain day, I expect them to look at it that business day or the next. I also expect to be kept in the loop about ANYTHING going on with my car. I'm sure they are very knowledgeable mechanics, and would have done a bang up job on my car, if they would have gotten around to doing it. My advice to them would be to keep better communication with customers. And to be more considerate keeping someones car for weeks on end, and giving the run around on when it will be completed. I scored them a zero. They did zero to my car after having it a month total (both visits). They kept 0 communication with me, I only received details when I would call and literally hounding them on a daily basis. On the up side... I've paid 0 dollars to them. And I will keep it that way. Fool me once shame on you. Fool me twice shame on me. read more
