I rented from Brandy Chase (Now Eagle Landing) for a year from July of 2024-July of 2025 and here is a genuine review of my experience. Please read this before renting here.
The Cons-
- The management never answers there phones, whenever we had a question or a problem or anything we would have to go in person to the office because they never ever answer the phones.
-When we first moved in our mailbox key was given to us and everything was great until the post office changed our lock without notice, we immediately went to the office and asked them how to resolve this or if they had the new keys from the post office. They said no and there was nothing they could do and we went 2-3 months without access to our mailbox and then suddenly they had the key at there office the whole time. It was not fun having to pick our mail up from the post office everyday.
-Get ready for uninvited guests in your apartment. 3 months before our lease was up a surprise inspection was conducted when my wife and newborn child were home. No where within the rental agreement outlines surprise inspections during your lease and is illegal via Indiana Statute 32-31-5-6(g).
-A month and a half after moving out when our security deposit was returned they took $125 for "Carpet Cleaning" mind you we have no pets, there were no stains, and we kept our apartment clean and left it clean when moving out. If cleaning the carpet is a standard when someone moves out of a unit then the apartment complex should cover the cost of that, not the renter.
-I understand Maintenance repairs, but the amount of times the water had to be shutoff was ridiculous, we had the water shutoff over 15 times during our time renting there, and there was a week where it was shutoff almost every day for a extended period of time.
The Pros-
-The community is very nice and I rarely had any issues with neighbors, theft, noise, or anything of that nature. They have a nice pool and host good events for everyone!
-The townhomes are very spacious and did enjoy the layout of them, I never heard a peep from the neighbors and all was quiet.
-The Maintenance Department is fabulous, I had no issues with them at all. Any work order I had got fixed within 48 hours and they gave me no trouble at all! read more