**Avoid at All Costs - Dishonest, Unreliable, and a Repeat Offender**…read more Hiring Ralph Valenciano,owner of Quality Roofing & Siding, LLC, was a complete nightmare. From the beginning, he was dishonest about the job, constantly making excuses and lying about the progress. He took our money but didn't use it to buy the designated materials, leaving us wondering where our funds actually went. His workmanship was terrible--sloppy, incomplete, and far from professional. He does not supervise his subcontractors and rarely visits the work site. He is a master manipulator giving truly believable explanations for delays, missing materials, lack of supervision, and errors in construction. To make matters worse, he has left our home in a complete mess, showing no regard for finishing the job properly. After dealing with this disaster, we discovered that he has a history of these bad practices. Unfortunately, we are not the first to be scammed by him. **Do your research.** Ralph Valenciano has worked in multiple Texas counties, including **Jefferson and Orange**, and has operated under other aliases, such as **CRS Construction**. If you value honesty, reliability, and quality work, **stay far away** from him. Save yourself the headache and hire someone reputable instead!

Where do I begin? It all started in late September when I contacted Ralph Valenciano with Quality…read moreRoofing. Ralph was initially very responsive and seemed genuine and trustworthy. This is very important to me and our company, as we are not local to the property we needed his assistance with. We approved his estimate to replace the roof on October 1st, which was eventually finished, in roughly 55 days. On October 8th, while waiting for the roof to be replaced, I asked if he knew of a good company that could assist with minor remediation work. Ralph said they handle a lot of repair/mitigation work and would be happy to help us with that portion as well. I was thrilled. We approved his estimate on October 16th, and this minor remediation job is STILL not complete. What should have taken 1-2 weeks at the most, I am here writing this 5 months later. I can't believe I let this go on as long as I have, and I'm embarrassed to admit it, but he kept assuring me it would be wrapped up soon. I was told THREE times he had passing air sample results from testing he had completed, and each time he claimed to have the report, he never sent it to me. It was either the testing company's fault for the delay in getting it to me, the report was on a laptop in a different city (four hours away), or he was on vacation and about to get on a flight so he couldn't email it, it was ALWAYS something. I finally reached out to a reputable remediation company that said he could complete the remediation work in a couple of days and would have results for me just a few days after that. I have lost a ton of time and money over this minor job because of Ralph Valenciano's dishonesty. Do yourself a favor and do a quick Google search before deciding to go down this road. I wish I did.

Quality, Thorough work. Great customer service across the board and workers went above and beyond…read more I would highly recommend and also use for future projects myself.

Highly recommended for your roofing repair needs! Daniel immediately responded to our inquiry, and…read morewas onsite to diagnose within two days. He educated us on our roof structure and problem area, advised with tips to handle insurance claims, and even provided us before and after pictures to show progress. Dealing with a major home repair, they put us at ease and involved us in every step of the process. They quickly earned our trust, and we even learned a little along the way. Job well done!

Stay away from this horrendous company. Not recommended...they don't do things right....zero starsread more

M & R installed a new roof on our home and on our garage. Assisted us through the process with the…read moreinsurance company,arrived on a timely basis and did a great job. It is warranted. Would refer them to other potential clients. Just be sure they thoroughly clean up all the roofing nails with magnets at your home and adjacent properties! Enjoyd working with Michael..,he has worked with friends. Good choice!

Really good experience with Mark. He came quickly to assess and repair some minor storm damage. He…read morealso assessed our entire roof while he was up there and reported that it is in very good condition. He pointed out where caulking was needed and took care of that too. Price was very fair. We will call New Image Roofing for all of our future roofing needs.

The BEST OF THE BEST!!! Hands down the most honest and hardworking people I have ever met. We were…read moreso lucky to have met Mark after a tree can crashing down into our home. He helped us navigate insurance, replaced our roof and supported us every step of the way with contractors and recommendations. He had his work cut out for him and didn't bat an eye was ready to take on the mess that our house had become. He was present with his crew and made sure everything was done well and right. I'm beyond grateful to have found New Image Roofing and will be sure to recommend them to any and all of my neighbors, friends, and family for any roofing needs. They are PHENOMENAL!!!!!

Was looking to replace our roof and requested a quote. Ended up going with a different provider and…read morereceived an incredibly rude email which I attached. If the owner is this temperamental before you work with them, I wouldn't want to know what he's like when something goes wrong. After reading this do you trust this business to have your best interests at heart? I would recommend doing what we did and finding a different company.

I called Monarch as I discovered a roof leak that was manifesting itself as a leak in my ceiling -…read moreall of this, of course, during a particularly rainy period in Houston. Given the weather, Monarch was able to come out the next day - Shane came himself to look at the leak from inside the house and attic as it was still not safe to go up on the roof in the weather. Then, 2 days later, they were able to get a crew out to inspect the roof and make the necessary repairs. Communication was a bit frustrating at times as the time table kept changing and we were running up against another round of multi-day rain chances, but it all got fixed in the end. We ended up replacing 9 rain collars and some roofing around my furnace vent, totaling $750. Seemed a bit steep, but when it comes to roof leaks and impending rain I didn't have much wiggle room to start over and get new quotes. I did appreciate that the crew doing the work took before and after pictures - that provided good peace of mind.

Terrible customer service. 314 Roofing came out on May 12, 2026. Once they saw I wanted to review…read moreprices before signing a contract, their attitude completely changed. They did a rushed, sloppy inspection and refused to look inside for hidden damage. They promised a video and a detailed estimate via email, but it has been a month and they have ghosted my emails. They hold your storm damage photos hostage to pressure you into a contract. Find an honest local contractor instead. Total bait-and-switch scheme! This company advertises a 'Free Estimate' to get their foot in your door. But once they inspect the storm damage, they hold the estimate, photos, and videos hostage. They refuse to send the paperwork via email unless you meet them in person to sign a binding contract. A real free estimate doesn't require a signed contract. They are dishonest, shady, and unprofessional. Avoid them!

Before I started working at 314 Roofing, I thought a roof was just...well, a roof…read more Since then-I have learned there is a little more to it then "just a roof". A roof assembly is a better term for the different components, which give you better protection for your long term investment, which is your home. From the decking material used depending on the location and environment of the home, the type of slope, the type of underlayment, depending on slope & location as the environmental factors mentioned above come in to play. The type of insulation used - foam or no foam, which corresponds to the air flow moving both in and out through the home and the selection of proper ventilation choices a consumer has...geesh-not counting the aesthetic appearance ...this is just a fraction of a few factors which have to be taken into consideration. 314 has made me an educated consumer -If you are looking for residential roof repair, I wouldn't hesitate to call 314 Roofing. A roof is more than just a roof.

TPO Pros was fantastic to work with! Scott really explains the process in depth to help you…read moreunderstand it. The job was completed faster than quoted as well and I can't reiterate how great the communication was from start to finish! If I could give a better rating I would. Overall, I highly recommend TPO Pros.

I am very impressed with the product and the service offered by these guys. You can trust that they…read morewill treat you fairly and take care of your roof restoration projects. Scott is honest, responsible and a pleasure to work with. Highly recommended for your commercial roofing needs.