Lowes Corporate needs better training practices for their stores for assisting the elderly!…read more My elderly father needed a new refrigerator. We live in texas, he lives here. When we spoke with the soft-spoken Lowe's employee I told him what we were trying to accomplish. He said he checked with the delivery company and they could deliver the fridge the following day. We also got the installation service so my dad didn't have to worry with it. This was Saturday before Labor Day. Later that day Lowe's called him to say the delivery guys would be there between 4pm-8pm. We had to go back to Texas so I told him I'd be watching through his security cameras to make sure everything was completed. They never showed, never called. My dad stayed up late waiting for them. This is unacceptable. On Labor-day, they called and said there would be calling to deliver the fridge on Tuesday. Fast forward to this morning: When the delivery people arrived they said they could not unhook the old fridge and remove it because of the copper wire connecting the water line. WTF??? My poor father got very upset because he cannot "go online and find a plumber." He's 95 and not good with searching on the internet. I got my brother involved and between us we got the delivery people to at least leave the fridge in the garage. Now we have to get a plumber out, have the line replaced and add a valve, THEN call Lowe's back to finally install the fridge and put in the ice maker. The whole thing is incredibly frustrating. Lowe's says hey, it was all in the fine print of the contract you signed. (Isn't it always the case?) My father says surely he isn't the only house they've delivered to with copper water lines. They should be more prepared. This was not the delivery company's fault. The owness is on Lowe's to make this right. This is not the way to treat our Korean War veterans! Lowe's must do better, and get better training for their employees to ask questions of folks before hand. It takes less than 2 minutes to say "do you have copper water lines? Do you know if you have copper water lines? Our guys can't touch copper, it's a regulation. So you might check that before you purchase this." See how easy that was? Do better, Lowe's. With internet sales rising, you're becoming the showroom for Amazon. Think on that. Bad customer service doesn't win you sales. Good customer service speaks volumes.

Sunday afternoon went and needed a 4x8 board sawed for us. Waited 5 minutes by the saw, then went…read moreto the cashier in the back. She kindly called out for "Customer assistance in lumber" over the P.A. Waited another 8-9 minutes and I went back to her and she was surprised nobody came by. Again she called out on the P.A............10 minutes later nothing. Went back to the same poor girl trying to help us and she said there is a button at the desk where it will put it on repeat. By this time another 2 customers were lined up behind us. Pushed the button and like clockwork, every 30 seconds an automated message went out for customer assistance. 10 minutes go by and nothing. By this point there were 4 different people in line and the call for assistance had been going for 35 minutes. Finally left the store empty handed and went to the Home Depot in Tulsa. It was actually quicker to drive to Tulsa and back than endlessly wait around the Stillwater store hoping someone was in the lumber department on a Sunday. When we left the 4 people behind us dwindled down to 2 and presumably still there. Waiting. Lowe expections they will see me in this store again.

Friendly staff are here. While the store is well stocked, they are willing to order that special…read moreitem you need to complete the job.

A cute home improvement store that saves you a two hour trip to get the nails you need. The staff…read moreis very knowledgeable and able to help you through most questions you might come across. Really a quaint reminder of small town charm.

Small town hardware store usually has want you want. ALWAYS ask for Lenita , she seems to be the…read moremost knowledgeable one in there.

When it comes to lumber Mr. Benson knows his wood !!!! Best in town and all aroundread more

Shout out to Dale. Very helpful young man. Had taken fence charge to farm store south of town…read more Staff there had no idea. Dale knew the battery needed and even went so far as putting it in for me!

Well to start I used to go in to Atwoods all the time but don't anymore. Its not organized or clean…read morein alot of areas. They also are hit or miss on how they treat their customers. And treat theit employees even worse. Sometimes its hard to get load outs to help with the heavy lifting. They are kinda over priced as well. Seen alot of management standing around talking or upstairs.