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Brand's Auto Repair

5.0 (1 review)
Closed • 9:00 am - 5:00 pm

Services - Brand's Auto Repair

Auto maintenance

Auto repairs

Routine automotive maintenance

Brand's Auto Repair Photos

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9 months ago

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Mason County Auto & Service

Mason County Auto & Service

(2 reviews)

My car needed so much work done to it and when I brought it to them, they were honest about all the…read moredamage and straight forward with the price of fixing it. They explained the whole process in great detail so I had a better understanding of all that was wrong. My car was fixed quickly and the work done on it is amazing! I'm extremely grateful to them and will always go back for service on my car

I left my vehicle at MCAP for a repair on March 2. I was told they would give me an estimate in a…read moreday or 2. I called 7 days layer to inquire it's status, and was told it had not been looked at yet and they'd call me when they did. 22 DAYS (!!) later I was contacted regarding the repair and received an apology for the length of time it took, but it STILL hadn't been looked at! 3 days later I was called and told vehicle would be done in 1 week. 8 days later ( 40 days total! ) I contacted business to pick up vehicle. After all this time I was informed by the mechanic my vehicle would not be repaired!?!? I tried to have vehicle towed from business 8 days later but they left the key on and the battery was dead; I can't tow with no brake lights! Went back with fresh battery 4 days later; the business owner had my vehicle TOWED. He gave me less time to get it back than he got to "repair" it. Furthermore, when I called to inquire where vehicle was the owner told me "Quinns" and hung up on me!! John, the owner, is very unprofessional, and expects the customer to accommodate him. Ed works the counter; I feel sorry for him. Good guy; he tried to help. I record all business calls. I saved all the conversations with Ed and John, and saved their messages left on my answering machine. I can verify every statement in this review. I had heard things about John, but I gave him a chance. Now I wish otherwise, he cost me a month of wasted time and $200. There was no reason for this. I'm not the first customer he's treated poorly, but hopefully I'll be the last.

Brand's Auto Repair - autorepair - Updated May 2026

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