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    BrandPepper

    5.0 (1 review)
    Open 8:30 am - 6:00 pm

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    Services - BrandPepper

    Brand Management

    Market research

    Web design

    3 More Services

    Website development

    Web hosting

    Website maintenance

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    3 years ago

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    Custom Auto Wrap

    Custom Auto Wrap

    (20 reviews)

    On 11/21/23, I had them unwrap and reinstall gloss black on my car roof and add new wrap on my…read morefront grill area. When I picked up my car, there were dirty shoe footprints all over the white leather in my backseat, but I cleaned it off and didn't say anything. Unfortunately, on 12/11/23, I had to go back for a warranty repair due to lifting around the edges of the wrap along the rear of my roof. When I came back for the roof repair, I had them add gloss black to my side view mirrors. Unfortunately, on 12/28/23 I had to come back again because the wrap on one of the mirrors shrank and needed to be redone. Its now July 2024, and now I have to go back again because the gloss black vinyl on my roof looks like the glue underneath the vinyl failed and is bumpy looking in 3 or 4 areas along the front and driver's side. Three warranty repairs in 8 months is excessive. The last wrap I had on my car was by another company, and I had no issues. My car is garaged and I hand wash my car with non-petroleum based products to make sure my wrap lasts. This shouldn't be happening, and its very frustrating because every time I have to leave my car with them, I have to pay for an Uber, which is about $20 round trip with tip. The last time I came in for warranty work, I asked if they could pay for the $20 Uber or reimburse me, and after much back and forth, they finally agreed. This time around, I again asked for $20 Uber reimbursement, and they refused and transferred me to the owner John to discuss it. John said thats not how they do things, transportation is not part of the deal, and they dont even know if they will be compensated by 3M for this wrap, we are a small company, etc., etc.. I reminded him this is my 3rd warranty work repair, and if paying for Uber wasn't an option, I live about 5 minutes away and asked if he could drop me off at my house, but it doesnt seem like he gets into the office early enough to make that happen - I guess I'll have to see. I take ownership when I'm wrong and need to make something right, so if I owned a small business, I would be mortified if a customer had to come back 3 times for warranty work, because I want to establish rapport with them so they come back again and again. If my customer had to incur out-of-pocket expenses as as result of repetitive need for warranty work at my company, you bet I'd take care of their Uber or drop them back home so save them the expense and inconvenience. While I appreciate they are willing to fix the wrap, I likely wont use them again when its time to replace this wrap because of the quality of their work, and lack of concern for me.

    I highly recommend Custom Auto Wrap. I've used them three times now and each time they've done a…read morefantastic job! The staff is welcoming and very friendly. My latest job was to add a fun beachy vinyl overlay to my Jeep. It makes me happy every time I look at it.

    BrandPepper - marketing - Updated May 2026

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