Damage/Property Loss with No Compensation
I scheduled a labor only move with Brandon to have 2 guys load a U-Haul for an out of state move. The guys showed up 30 minutes late. We did not think to micro-manage or sit and watch their every move; I have used several different moving companies throughout the years and always had good experiences. We sadly trusted/assumed their abilities and level of respect for our things and for my partner's livelihood (he is an artist). Our U-Haul was packed so horribly and with little to no regard to our possessions. Requests/instructions were not followed. This was also not a quick 20 minute move across town. Once we arrived in another state, we discovered a lot of damage due to the reckless and thoughtless packing of the U-Haul. I reached out to Brandon and provided photos of the damages. He informed me he filed a claim with his insurance and fired the 2 men that loaded the U-Haul. My motivation was never to have anyone fired, I wanted him to fix things with me, the customer. It has now been 7 weeks and Brandon still has not provided any compensation or any solution for the damages and losses we experienced. He has become unresponsive to my text messages and does not answer the phone when I call. I had a horrible experience with the services provided by Brandon's Convenient Moves and would never recommend them.
Additional details:
My partner is an artist and had 15-20 paintings on canvas. The movers were instructed to put the paintings against the side of the U-Haul and then to put our mattress against them to protect them. These instructions were not followed. The paintings were stacked and stuffed in various places. 3 of my partners large canvas paintings had been punctured and ruined. We packed most our things in heavy duty plastic tubs - one was cracked. Our bookcases lost screws because they were loaded on their sides, so now the shelves are unstable and unusable. I had wrapped furniture pads around the bookcases - they were discarded. One bookcase was even dropped on the ground. Musical instruments were packed upside down and a bass guitar in a soft case was on the very bottom of the U-Haul with various things stacked on top of it. read more