Great job and easy to discuss problems and solutions. Josh was very helpful and efficient as was his helper. Definitely would recommend the company. read more

1 Star -- Extremely Disappointing Experience I was instructed by my insurance company to get three plumbing bids, so I contacted this company for an estimate. The plumber came to my home and spent approximately 20 minutes inside. He told me his bidding app was not working and said he would go back to the office and email the estimate to me. I took him at his word. The next day, when I called because I still had not received the bid, I was told that he "didn't even want to come in the house because there were too many plumbers." That statement is simply not consistent with what happened. There were NO other plumbers at my house when he arrived. He came inside, spent about 20 minutes here, and specifically told me he would send the estimate after returning to the office. If the company did not want the job or did not intend to provide a bid, they should have simply said so. Instead, I was given one explanation in person and a completely different explanation the next day. I find this kind of communication unprofessional, misleading, and a waste of my time. I was only trying to follow my insurance company's instructions and obtain the required three bids. Based on this experience, I would not recommend this company. A professional company should be able to communicate honestly and stand behind what its employees tell customers. read more

Hooking up my new gas range cost more than the range itself! $890 to change the orifices (conversion kit was provided) to use propane service and to hook up the gas line! The technicians were great, but if you figure 2.5 hours for both guys (the time it took), I'm sure you will agree that $178 per hour for each worker is a bit steep. That's more than my doctor charges per visit! Believe it or not, they were going to charge me more, since they burned up a lot of time removing the oven door. My tip: get a full estimate over the phone before anyone comes out. read more

Very professional family business. Communication, both before and after the job, is excellent. I have been in and out of the trades for years and I have seldom seen a company as dedicated to customer service as Brandenburg Plumbing. Very very well done! ...Richard read more

Needed someone to check the water softener, Austin, the nicest, kindest most polite young man arrived on time, worked on the softener and explained everything he did on this visit. He came back th next day to check on the softener and my water. Again explained about how the softener works and about my water. Brandenburg Plumbing, Thank you for employing young men like Austin. I also like the introduction and photo of the person coming to do the work. And I will be sure to call again and ask for Austin when I have more plumbing problems. Thank you Denise Semrow read more

The plumbers from Brandenburg arrived promptly and were very professional. They evaluated our toilet problems and clearly explained the situations to us. We needed a new toilet (since the installers who put it in when we built the house did not do it correctly, and it didn't have a proper seal so it had been sliding around!). Damon and his apprentice went to go pick it up and brought it back to install it. They did a beautiful job, left everything clean, and it works perfectly. read more

My husband and I have been using Brandenburg Plumbing for more than 12 years. Yes, they may be pricier than others, but they really know plumbing and do a wonderful job. We used a few other people, but quickly went back to Brandenburg Plumbing. We have never been disappointed with their work or their customer service. Plus we like using a local family owned business. read more

We have used Brandenburg Plumbing several times in the last 5 years. As their ad says, "We answer the phone; we show up on time", and they do. We regularly mention Brandenburg Plumbing to others and they do good work and do show up on time. Their pricing is fair. Ralph read more

I have to commend Kalub and Damon and Brandenburg Plumbing. I was without water for three days...called on Monday...they arrived before noon and repaired my problems. The men were pleasant and professional...fixed my problem in steamy hot conditions...and I would recommend them every time. read more

Very knowledgeable! Unlike the first person to review this company, I had a very good experience with them. I recommend them highly!

We've had super low water pressure since we bought this house over 7 years ago, and no plumber has ever been able to figure out how to fix it. Meanwhile, the problem got worse and worse. Enter Brandenburg Plumbing - mystery solved! We couldn't be happier. We especially want to thank AUSTIN, the man from Brandenburg, who worked hard and finally discovered the (very odd) cause of the problem! He was professional, courteous, and persistent. We are so impressed with Austin, and with the company in general. We highly recommend them. read more

Showed up not at the scheduled time. Were rude to someone with mental difficulties and refused to do the job after meeting that person. Even after explaining the situation the manager of the company was very rude. I had an attorney text them, "...and a little discriminatory.... but I realize you have the right to refuse doing business with anyone you choose. People with mental illnesses already suffer so much, it's just a shame when they are discriminated against for something they didn't cause" read more

Called Brandenburg after a local plumber completely hosed up our new construction project. Austin and Wade came to the rescue. They showed up when they said they would and took a look at the job. They ensured us that they could resolve all the problems. They took it on with a positive attitude and put our minds at ease. Within a few days, all off the issues were resolved and we were on our way to the next phase of new construction. What took one plumber about 2 months to totally destroy, these guys were able to resolve in a matter or days. I would highly recommend. read more

This is the 4th time over several years we've used Brandenburg and highly recommend them. They may or may not be more expensive than others, but when you need a plumber you NEED a plumber that you can depend on to show up quickly and do honest work. "Tanker" has always been a very polite and knowledgeable guy. I will surely continue to use them because its nice to have a plumber you can trust. You are talking about your home; they take pride! - Chris read more

Very expensive and did not give me an estimate before doing work. I thought it was customary to tell the customer what you're going to do and give an estimate before doing the work and charging $480 to replace a simple faucet. I have used Rhea Plumbing (Llano) before and their prices are fair and reasonable. read more

much more expensive and not very professional...might go as far as calling them rude. They do know plumbing however and do quality work but would be nice if they could charge reasonable rates and be more polite. read more

Unfortunately, I had a terrible experience with Brandenburg Plumbing. We had a clogged toilet and they came to fix it, charging us more than 500 dollars to do so. A few days later, the toilet got clogged again and I called them to come back and fix it. However, they were very rude and impolite, telling me that they could not guarantee the work because I had used the toilet improperly. I assured them that it was not the case and asked them to come and see it and fix the problem. However, they said they would charge again to go and see it. I was speechless, I could not believe that I was receiving such a bad customer service and that i was being told that I had used the toilet improperly, and if it wasn't me, I should go and find out who was using it improperly. If you have any plumbing issues in your house, it would be wise to look for someone else. read more