I was impressed with the level of care given by the nurses, especially the CNAs who looked after my…read moreMum during her rehab stay. HOWEVER! The day of her discharge, I had called to let them know I was running 10 mins late due to waiting for the movers at her originally facility to complete their tasks. I got there in 12 mins. They had already discharged her and left 5 mins before I arrived. #1 - you don't discharge a patient who has a cognitive decline diagnosis. #2 - even after 2 calls to let them know i was 2 mins aways and let the nurses know this - I was reassured that they'd inform staff. #3 - THE FOOD! the worst institutional food (if you could call it that). So SHAME ON YOU COVENANT! I expected more from you, especially carrying the "Covenant" name.

Covenant is far and away the best deal for a continuing care community. All levels of care are…read moreavailable. The acute care hospital is across the street. My mother in law lived there fir over ten years, and hard working and loving staff helped stay in the independent living side almost to the very end of her life. Physical therapy, nursing care, food services, cleaning, maintenance, all were done with kindness and compassion. Highly recommended.

Unfortunately my family and I would not recommend this place for any care. It's apparently more of…read morean asylum than a physical therapy, or out patient facility. Experience: Absence of showers, although they exist, caregivers are not available and eight days passed without one People are screaming and yelling at all hours Many people in saturated diapers for hours and hours, it smells terrible, and that is unsanitary & terrible for skin Items requested during stay were granted but never received as if the caregivers placated thinking coherence was lacking therefore this may go unnoticed It was things like this, and more not listed, that showcase a facility of dishonest practices and inefficiencies, the reason for the review.

These people are great. My mom recently broke her hip and these people are big help when it comes…read moreto care top of the Line because they truly care. They also helped her with paperwork with her insurance. We really appreciate you guys. Thank you so much. Sara

Thank you CNA leslie and CNA valeria for taking great care of me and always checking up on me…read more Thank you vanessa in admissions for taking the time to always make me laugh its great medicine for the soul

My mom's care was exceptional from admittance to discharge! Every office we went into was kind…read moreconsiderate compassionate knowledgeable personable and professional. We felt we had advocates. The nurses CNA's doctor's and therapist provided the best of care. They kept us informed and moved forward each day with my mom's best interests. We couldn't have been more pleased with the quality of professionalism and compassion. Randy Wright

I came to Main West after spending 3 weeks in the hospital. The staff were kind and attentive. I…read morewasn't in the best place mentally being depressed and being in a lot of pain. I appreciated the CNA's and nurses coming in to check on me constantly. I was able to get door dash when the food wasn't edible and the visiting hours were great. Pro's: Definitely the nurses. I had extremely sensitive issues and they did a wonderful job taking care of them. The place was constantly being cleaned and the cleaning staff was also nice and thoughtful. Con's: The biggest issue I ran into the 3 weeks I was there was a lack of English speaking and understanding by the CNA's. There were times I had to point to things or just give up and say no because they couldn't comprehend basic English. I even asked them to get another person to help me a few times. The next con has to be the food. At times it wasn't edible no matter how hungry I was. With antibiotics wrecking my stomach as it was and there being a gap of 14 hours between dinner and breakfast the next morning I had to get a Walmart order of snacks and drinks to make up for the terrible meals. Sometimes the food was descent but the portion wasn't enough for a 10 year old. Other times the combinations made no sense, I brought receipts (see the pictures). Yes I went hard on the food with the hope that they will do something about it for future clients. I showed one of those pictures to my case worker and I asked her to just try the food for herself and she would know my pain :) All that being said I am now home and on my way to a full healthy recovery and much of that is thanks to Main West. This place was relatively close to home, easily accessible for my family and friends to visit and they have helped give me my life back. Aside from the communication issues and food I would recommend this place to anyone in need of great caring nurses and overall attentive staff. Thank you to everyone at West Main. I'm home writing Yelp reviews and not in pain or stuck in bed thanks to you. I will never forget what you did for me. Sincerely, Mr. Michael

I had my grandmother stay here for short term therapy after she had a fall in her front yard. The…read morefacility is easy to access and has plenty of visitor parking. My interactions with the staff were productive and pleasant as they were helpful when answering questions. While there, my grandmother felt well taken care of by her nurse staff. They even cheered her up when she was home sick, which means a lot to her family. Upon her discharge, her social worker was really helpful in providing resources and contact information. Thank you MWPA!

I wouldn't recommend these liars. They nurses are deceptive and misleading people. They say they…read moreprovide comfort care which the opposite....they do not. They know exactly what they are doing and following theur agenda to hurt abd murder patients prematurely. Shame on you all for deceiving elders and their family fof money. The quality care is poor and no trabsparency. All in it for the money. Notceven even one star.

They claim they do not provide nursing services and it is on their website. Will speak to insurance…read moreabout this. The webpage is misleading and the truth is they probably have nurses that are lacking skills to do very basic nursing treatments (IV hydration which takes hours and then they overbill). Stay away. If you get harmed you will regret it.

This is a 10 Star operation. I was discharged from the hospital on a Friday. On Saturday, RN…read moreHalpreet called and set up an appointment the next day, on a Sunday, to see me. Then on Tuesday I had my first physical Therapist, Brittany visit, then on Thursday I had Occasional Therapist, Edwin visit me. All 3 were compassionate, friendly, and very knowledgeable. What they have done for me has been unbelievable and greatly appreciated. I was even seen on Monday, a holiday!! What a shock. The service from Progressive Home Health care and these 3 people have put the word Extra into Extraordinary!! Thank you, Thank you. Stan Sogsti Lodi, Ca.

Nurse just showed up no call no appointments I just got out hospital because I suffered stroke…read more Nurse that was assigned to my case was rude and didn't call before showing up to my home. She rushed me when I could barely speak trying to get my words out. She forgot to bring paper work for my signature. She just wanted to get here have me sign papers and leave she didn't even stay here to help me. I would not recommend this home health care company. I had a bad experience with them.

We are walk-ins for x-ray. Security was kind. But I have my elderly mother with me, it was a long…read morewalk down the hallways to get here. There could be an easier way. We walked in radiology/x-ray area, only 2 people waiting. I understand its appts and also people needing x-rays from emergency and other departments but I explained just for a heads up to staff, my mom is in pain for sitting too long. They did mention 30mins to an hour wait. It's almost 2 hrs now. There are 3 people on schedule. The care could improve with courtesy for elderly patients in pain with an order from doctor who just got insurance approved. Reason why we are walk-ins. Quality of care could be better.

From the get go Emmanuel hospital staff was outstanding to us. My wife had A-fib. Dr Patel…read morediagnosed her Quickly and took the appropriate precautions and gave her the right medication. The Managing nurse on the 3rd floor was perfect and so was Tiffani. I knew my wife was in good hands. I was so glad that I took my wife to Emmanuel for treatment. Thank you very much. Joe

I have been to many, many physical therapy businesses, doctors, physiatrists, etc., since first…read moreinjuring my lower back in 1980. I finally gave up in 2009 and had a S1-L5 laminectomy, which failed horribly. I have been on high dosages of opiates for over ten years. I finally today had a physical therapist who took the time to listen and then after reviewing my films before the appointment and then again with me, explained exactly what was going on with my spine and what my options are going forward. I now understand what my options are and can make INFORMED decisions for my best result!! The gentleman's name is Adam and I would more than highly recommend him to anyone needing help with an injury, whether recent or like me, 30 pain-filled years later. A medical provider who truly cares, invests his time for your benefit, and doesn't rush thru your appointment with his head stuck inside a computer keyboard! I finally have hope and cannot express my thankfulness enough.

I didn't even get to see a physical therapist, I arrived 10 minutes before my scheduled appointment…read moreto fill out new patient forms and after waiting for over an hour I was told I'd be called back next while two more people came in and sat down, within a few minutes they're called back and I've had enough. From the multiple dead cockroaches and filthy chairs I had to leave, I received a call from a rude therapist and I explained thoroughly about my visit and that I should've known NOT to go to anything that's affiliated with Emanuel Medical center. Hearing them treat elderly people like they did and telling them lies about their appointments not being at the times they thought, I over heard them saying that they don't know the difference and they're old and in nursing homes so they have nothing else to do as if they're not important. Shame on Emanuel

I was looking for a senior home for my mother to stay at and after searching for months I came…read moreacross Kiernan Ville. I met with Jasraj and Evelyn, super nice and friendly people. They were actually really informative and reassuring. My mother loved the place and has been there for a month now. Huge shout-out to the awesome staffing here!

From the owner: Now Accepting new residents call for detail.read more