As a new user of the GO Train, I needed detailed information regarding Presto use, buying a ticket, trains, etc. I was told by a phone rep that the Bramalea GO station was staffed from 5:20 am to 8:10 pm. I arrived at 7:30 pm fully expecting to see a live person in attendance to assist me. However, I did not see a person, nor a staffed ticket booth. That was very, very disappointing. A bus driver told me that there should be a person with a reflective vest walking around to offer assistance. He didn't see anyone. I walked in circles for about 20 minutes. There was absolutely NO GO employee with a reflective vest anywhere, neither inside, nor outside! A kind caretaker showed me how to use the Presto machine, where to look for the Platform notice on the television monitor, and how to get to the train. He should be commended! Without his kindness, I would have just left! Then, as I was still thanking the caretaker, we saw two GO staff persons, a man and a woman, wearing reflective vests. They were in a corner, facing one another, chatting!!! They were not walking around. They were not even looking around to see if anyone needed their assistance. Disgusting. Supposedly, the woman had just returned from her break, right before it was the end of their shift at 8:10 pm! Really?! As I kept repeating that it had been quite some time that I had been looking out for someone in a reflective vest, the man began making an excuse that he had taken people to the university stop. This made no sense whatsoever. Regardless, I did NOT see either of them for at least 30 minutes! The bus driver and the caretaker also had not seen them. I had also asked numerous persons in the station and they had not seen any workers anywhere. These two GO individuals needs to be spoken to about being conscientious in doing their job. Standing around chatting with one another, wasting time until their shifts end, is absolutely NOT acceptable! read more