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Brainard Rock Engineering

5.0 (1 review)

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14 years ago

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The UPS Store

The UPS Store

(31 reviews)

I am thrilled with the kind service I received today over the phone and in person…read more Amazon coordinated a pickup time for a large item that I wasn't able to accommodate and here I am with a large/heavy object to schlep to ups (with a bum knee no less). I called ahead as the box the item came in was a bit damaged and needed some doctoring before it went out. Robbie answered the phone with a smile in his voice and confirmed not only was he happy to help me get the item into their store he'd also help re-box the item. Upon arrival I went in and asked for Robbie and he was quick to help me unload my car of not only the item but also the oversized box. He had remembered my call earlier today and did everything he could to ensure my dream of getting the package boxed/shipped came true. By the time I moved my car and walked back in the item was boxed up and pretty much ready to go & I was offered a receipt. Huge huge thanks to Robbie who showed exemplary customer service and care. Couldn't recommend this UPS location more.

Ive been going to this location for a few years now so I feel I have a handle on this store…read more There have been some good people here, but Ive had more than a few bad experiences here to give this rating. The most recent is where I brought 4 amazon return items and handed over 3 return slips to scan. The attendant only scanned one of them and I spent over a month with amazon to get my refunds. When I called to confirm all were scanned, they assured me that everything was taken care of and if there were any issue, it was on Amazon's side. I firmly believe they blew me off and did not do anything to fix the problem. I will go out of my way from now on to go to another return location and avoid this store when possible. It will be worth it in the long run to avoid all I went through dure to poor customer service at this location.

Brainard Rock Engineering - web_design - Updated May 2026

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