If I could give negative stars I would.
I wanted to help my son do his best in school and so I decided to take my 13 year old son to this program right before the start of 7th grade. At first it seemed to help. But my son struggled with the program because he only has 1 eye due to having the right eye removed after being diagnosed with Retinoblastoma at 3 months old. His remaining eye was treated for the cancer and he has a blind spot in his field of vision due to the treatment. It makes reading take a little more time. He's struggled in school because of that. He also has struggled some with depression, anxiety, and gender identity. He is afab. This past year I remarried and that along with moving, starting a new school, covid, and deciding to start testosterone has been difficult to say the least. We had a family therapist, an individual counselor for him and a psychiatrist to try and get him help due to self harm and other negative emotions/behaviors. After the first few terms at school my son told me he couldn't handle brain balance on top of everything else. His therapists all agreed with him and recommended I take him out of the program. At the beginning I had signed up with Frank. He had told me he didn't want the program to be something that caused my son immense stress and that he was sure it would work. The only way to pay for it if you can't foot $12,000ish is to finance. The loan is through Mountain America credit union. Frank set up the loan and Mountain America Credit Union paid Brain Balance in full. Well we didn't even make it 1/2 way through before being told to take my son out of the program. I was disappointed but decided to call Frank and ask him to refund the money. Although I feel all of the money shoild be returned, I asked for half, the half that we couldn't use. He told me no, that he couldn't. He then said to call back in 3 months to talk about options. I just called him back to ask him again to refund at least the half that was unused. He wouldn't be out any money. But again he refuses to listen to the advice of my son's psychiatrist or the counselors we used. He again said he wouldn't do the refund. I think this shows that he is inflexible and unable tp see that in some situations it might not be what's best. He keeps telling me that my son doesn't think like a 13 year old and that if I don't literally physically drag him into the center to complete the program he'll never be able to function as an adult. That attitude is hurtful to say the least. Now I'm out all that money with nothing to show for it except that my credit, which I worked hard to bring up, has been brought back down due to being late on this payment. If you care about your kids, don't join this program. It might be great for little kids who will do what you want, but with teens who have more say over what they do, it doesn't work. read more