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Bradley Farm

5.0 (1 review)

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11 years ago

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Lanesborough Local

Lanesborough Local

3.8(6 reviews)
0.2 mi

This is a unique stop. Antiques, deli, and a sandwich shop…read more 3 buildings, no bathrooms. Almost 3 family businesses built at the same time. Nice enough. Antiques were layed out nice but expensive. The owner there was a nice guy.

Where do I start! First, I will say it is a cute shop--I prefer to support local businesses but I…read morewill NEVER spend another dime in this rude establishment. The owner/manager has a sourpuss and is never friendly, welcoming, nice or asks if customers need any assistance. You can stand there while she is at the register and she will completely ignore you as if you don't exist. I had another worker come help me with my order which took forever to wait for and the manager proceeded to ring me up. I asked for mayo for my cold cuts and she tells me that the mayo packets are only for people who get sandwiches. Really now? I spent $30 on cold cuts and she was resistent on giving me a few packets of mayo which was insane to me. Then it was my aunt's turn--she was purchasing a few items and ordered a sandwich--she went to the first register and they told her it was closed so she proceeded to the second one which I was at and which the owner/manager was ringing me up on. She had a few items to purchase and ordered a sandwich. The owner/manager rang in my aunt and my aunt thought she paid for all of her items and we proceeded to go sit at a table and wait for the sandwich. She brought her items to the table and commented how they didn't give her a bag with her purchase. We thought nothing of it. We then ate, and as we were eating the owner/manager kept walking past us giving my aunt dirty looks and the evil eye. She even had her workers doing the same to us. We couldn't figure out why. So we shopped around and were getting ready to leave, and the owner/manager proceeds to say to us "are you going to pay for that cream in your bag". We were completely taken back. My aunt had no idea she didn't get rung up for the few items and because of the accusations that she was a common thief, she left her items on the counter and told them to basically shove it. How dare they! Instead of the owner saying to us that she made an innocent mistake and didn't ring her up for the few items, she followed her around instead and then accused her of being a thief as if she were a common criminal. My aunt is such a good thief that she was hiding her items on the top of the table!!! The owner had MULTIPLE opportunities to approach us and tell my aunt, I'm sorry Ma'am, but I made a mistake. I didn't ring up those items. Instead, she chose to accuse her!!!! What disgusting behavior from a woman who is in a customer service business. She was rude, disrespectful, condescending and accusatory. Wow, were we shocked! My aunt even said to her, I paid for these items--the owner tells her NO, you didn't--I didn't know those were yours on the counter when I was ringing you up! WELL then whose fault is this---certainly not OURS! What horrible, terrible behavior. And then to be followed and glared and stared at as if she is a thief. This was a HORRID EXPERIENCE!!!! Even with an apology (which the owner owes my Aunt) we will never be back and We would NEVER recommend this business to ANYONE. If you want to be disrespected, then be sure to go to this place and you will face the same fate that we did by Ms. Sourpuss herself. Not even a crack of a smile. Not even a hello and welcome or can I help you with something. Can I offer you any napkins for your food so you don't have to use your sleeve to wipe your mouth. Not even a "sure, you can have a few packets of mayo for your cold cuts which you are sitting eating at the booth and making a "SANDWICH" out of. She did say the packets were only for customers who get sandwiches, am I not CORRECT??? JUST RIDICULOUS! This is the 2nd time we've been there and her staff was just as rude the 1st time. We figured we'd give it one more shot and support a local business, but boy were we wrong to go back. We can tell you this, they will never see another penny out of our pockets. Just remember, god don't like ugly and what comes around goes around. Every dog has their day and this business is for the dogs indeed.

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Lanesborough Local
Lanesborough Local
Lanesborough Local

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Big Y - Big Y's Fish 'n Chips.

Big Y

3.4(26 reviews)
6.2 mi
•$$

My mother & I ordered pizza & wings on a Tuesday night. We had a bad experience unfortunately with…read morethe worker who took our order. We ordered over the phone. He was snappy & it was easily noticed that he didn't want to engage in taking our order. Or it seemed that he was just bothered by answering our questions. We did have a couple of questions because we have never tried Big Y pizza but heard great things about it, so we figured let's give it a go. He easily seemed annoyed. We arrived & the pizza was not made correctly. We had also asked for an order of wings which he stated would be $10.99 for a pound. The wings were charged at $18. I went to the manager of the store (Jim) with my concerns & he easily helped resolve my concerns. He was very polite & kind! I'd like to rate a 2 but thankfully the managers engagement, I appreciate his efforts which made the experience better. Thank you Jim for representing your store properly!!

I just had the worst time at bigy deli, for the second time I was over look for a white customer…read morewhom clearly walked up after me. Today around noon I was told that I wasn't next even after I said I was next. I was told the the white gentleman was next, when I and my wife watched him walk up. I am really hurt by this happening at a place that I have shopped at for many many years. I am really disappointed and will never shop there again. I am also going to share this on social media.

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Big Y - Big Y Pittsfield MA. Clean, well kept, and remodeled.

Big Y Pittsfield MA. Clean, well kept, and remodeled.

Big Y - Roast beef grinder, that was supposed to have everything on it and extra meat and veggies. What I got was a sandwich full of hot peppers

Roast beef grinder, that was supposed to have everything on it and extra meat and veggies. What I got was a sandwich full of hot peppers

Big Y - Big Y Pittsfield MA. Clean, well kept, and remodeled.

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Big Y Pittsfield MA. Clean, well kept, and remodeled.

ALDI

ALDI

2.3(4 reviews)
4.9 mi

I hadn't been here before. I'm a huge Trader Joe's fan so thought I'd check out the "sister…read morecompany" when in Pittsfield. I hadn't expected to buy anything so I didn't bring a bag. But, the prices were good and there were a few products we could use, so I carried my 7 items to the checkout. Since I didn't have a bag, I figured I'd just carry them out. The cashier, after taking a bit too long to finish up her chat with the previous customer (when I and another woman were waiting), then rang up my items and placed them in the previous customer's now-empty cart (Note that I hadn't touched this cart or claimed it in any way). Then, as I was paying and getting ready to leave, she started to put the empty bag of the customer *behind* me in the cart, I guess to start packing it. I told her it wasn't my bag. Then she said "did you bring a cart in?" And I said no. She then proceeded to, basically, scold me "if you didn't bring a cart in, then you can't take one". I was so surprised I didn't say a word, just picked up my 7 items to carry out (as I'd planned to do anyway) and I grabbed a stray cardboard box that they seem to keep up front for this purpose. (Something she could have suggested, since by then it must have been clear I was new to Aldi and unfamiliar with its cart-managing practices). I wish I'd told her that SHE was the one who put my items in the empty cart, not me. Honestly, I didn't need the attitude, especially the scolding in front of the other customer. Plus, what's up with that policy anyway? A customer can't take an empty cart (that the previous person had left behind) out to the parking lot? I'm giving this Aldi 3 stars because there seemed to be some high quality items at good prices. But, I wish I could give it 1 star for service. I promise you this would never have happened at Trader Joe's! The staff there are, without exception, friendly, helpful, and kind. This person could probably use a refresher in customer service. Maybe the one who was rude to me in Aldi's is the same woman (with glasses) who waited on some of the other reviewers. (I gathered from some of these other Yelp reviews that you have to pay 25 cents to "rent" a cart...um, okay.....not something I'm at all accustomed to.)

Cheap, no frills grocery store. Bring your own bags. And bring a Quarter for the cart rental. Very…read morebusy store but lines move right along. Lots of empty shelves and many items in the wrong places. Empty boxes and products in the aisles. Once in awhile you'll find a nice bargain.

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ALDI
ALDI
ALDI

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Bradley Farm - farmersmarket - Updated October 2026

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