The service desk is NEVER open! They never have enough employees. They hide in the back room. And…read morea ton of the products are outdated! I shop there out of convenice.. but honestly. At this point! Rotten meat, expired produce/products and rude employees!! I dont see how convince is worth it!

I called at 8:48 and asked if the store closed at 9. The woman said yes and my husband rushes over…read moreand got there at 8:52. They had the door locked and refused to let him in while people were still at the register cashing out. I called and asked why they didn't stay open and she said if there are no cars in the parking lot in the last 10 minutes they're open then they lock the doors.I asked why they have the closing time listed online as 9 and then verified it was 9 on the phone 5 minutes before and she HUNG UP ON ME! Terrible customer service! if you can avoid these nasty people then you should shop elsewhere!

Jeremy at the Federal St. location was INCREDIBLY helpful this afternoon getting multiple balloons…read moreblown up and tied together to get me quickly out the door and on the way to my brothers 50th Birthday celebration. He was wicked friendly, very knowledgeable, and went above and beyond to be helpful!

I had gone to the store on federal street for a few items. But when I had returned home i had…read morerealized the eggs were smashed. The milk was on top of the eggs. However, the manager was very nice and let me grab a new set of eggs with a brief explanation.

It's nice that Dave's has been revived and there is a local place to stop into to grab quick…read morenecessities - there really aren't a lot of other convenient options in this area. That being said, I've gotten almost immediately sick twice now from eating chicken breast/thigh from here. That was with chicken that had a packed date of the same day and the day prior - and I once saw chicken that was 2 days past the sell by date still sitting out. I eat a fair amount of chicken and haven't had this issue anywhere else and it's concerning for the food handling practices. I also bought frozen pirogies a few weeks ago and got home (a 5 minute drive) and opened them to find them all clumped frozen together in a huge thing of frost - they clearly had not remained frozen at one point. I know it's probably not easy being a small store in a rural area but sadly I will only be stopping in for last minute pantry items if needed - I won't be buying fresh food anymore - food poisoning is seriously not fun.

Shout out to Stephentown. I respect what Dave's is trying to be. Aside from packaged grocery items,…read morethey offer produce, meat, fresh sliced deli cuts, baked goods, subs sandwiches, fried chicken and hot meatball subs. There is no other place in the direct vicinity for these types of items. They were busy on the weekend day I was there. People ahead of me were getting deli cuts and cold sandwiches. I got a meatball sub. I just wish the space was cleaner. I wish that there were fewer flying insects. I wish that the food handling had better glove cleanliness and cross-contamination awareness, and also that there wasnt rotten hamburger patties in the meat case the day i was there. I was impressed by the holding temperature for the meatballs and sauce. They were piping hot....Like PIPING for real. The meatballs tasted good and the sauce is good too. They cut the meatballs in half on the subroll and arranged the halves on the bread by gloved hand. The same gloves had touched deli slicers, scales, deli meat, a switch in the side of the oven and many other surfaces while I stood in line. Ive eaten at sketchy places before (too many according to my husband) but my brain was begging me to reconsider my choice this time. However at that point I figured I had already committed to the 6" meatball sub i had ordered. I shouldnt have. Less than 2 hours later it turned into a disaster.

Visited recently and bought late season sand toys as well as some inexpensive paper products and…read moregrocery items. Very convenient.

What could improve.....opening on time,maybe. Here at 8:15 and they are not open and no employee…read morevehicles in the parking lot.

I was visiting the area and needed an important medication refilled. Pharmacist spent a lot of…read moretime helping me resolve a prescription problem caused by my local out of state CVS. Although I was a visitor and not a regular customer, this pharmacy team in Lenox went out of their way to help me in a difficult situation.

Had a prescription filled here while on vacation at Canyon Ranch…read more I called to see when it would be ready since I had to coordinate with the van. I called after hours and left a vm. No one answered the next day either but they call you back. The pharmacy was the most hoping pharmacy I ever saw and now understood why they don't pick up the phone. It was a well-oiled machine. I was in and out quickly. Store is big, clean, brightly lit, and had a large selection of goods. Highly recommend.

While spending the evening in Shelburne Falls we wanted to grab a soda before heading to Greenfield…read moreso we stopped in at this grocery store. This was the first time we entered the store and we were happy to be greeted by the staff here. We were excited to see all the items they had and the prices here weren't unreasonable for a small town store. In the end it was a great stop and a decent grocery store. We would totally shop here again if we were spending time in the area.

Shopping here intermittently over 3 decades. The current employee base has flatlined with the…read morerecent entry of a turkeyneck lowlife Bill, and the unfortunate loss of others. Until this low-life is excoriated Keystone will continue to deteriorate.

More than a package store. Friendly down to earth people, guess that's where the name came from…read more The food is mostly sandwich style, good homemade cookies and the service is exceptional. There is a small area in the corner to sit and enjoy the ambiance. When the weather is nice you can dine outside at the picnic tables and enjoy mother nature.

The best gas station/ convenience store ever. The nicest people in the world and they cook a mean…read morebreakfast sanwhich

First off - their freaking fried chicken sandwiches and tenders alone is worthy of 5 stars. If…read moreyou've never had it GO NOW! I go here all the time and I love it. Everyone that works here is so nice and personable. I lost my cat last week and 2-3 times I've went in since, they've asked how I was holding up. They have a little bit of everything as well. If I could give more stars - I would!

This is the closest store it it's type to my home. Good selection of what they sell. Great cold…read morecuts. Really fantastic fried chicken. Beware of the honesty of the register clerk taking your cash and making change. Someone should explain the concept of honesty being the best policy.