called me bc my daughters cap was in to make an appt. we get to out appt and they show no apt. I am legally blind and it's hard to get a ride. they said we could stay but the wait would be long even though they didn't put the appointment i . no wonder this place has such a low review. read more

The worst dental experience I have ever had in my whole life! You can pay me to let them touch my teeth again. I went in for a cleaning check up and an x-ray and they x-rayed my teeth as quick as possibly took about 3 minutes and then they cleaned my teeth in about 30 seconds with some sort of Dremel thing that ruined my gum line. They never even cleaned my teeth or flossed my teeth never checked for cavities which I have one that she didn't even bring up and it was just the worst experience in the whole entire world. Bottom line do not go there and do not let your kids go there because if you care for your teeth at all you will not do that!!!!! read more

She's very rude. She's not patiently. She rushed things to get done. I told her I was feeling the pain. She didn't care. My appointment was at 3:00I got there in at 3:45 and then she was rushing. Cause they where about to close at four. She cleaned my teeth, like in 10 minutes or less. She spilled water over my face. She didn't care how many times I could be complaining about the pain. She's very unprofessional. She kept saying I'm not doing anything yet. Why does it hurt? If you weren't doing anything I wouldn't be complaining. read more

Love this place! The dentist was extremely patient and caring with my kid! Her first visit was charm! Her dental hygienist was even more nicer! Just great staff and a cleanliness facility! Would recommend anyone! read more

Bradley Dental - General Dentistry Near Me - Bourbonnais, Illinois

I rather pull my own teeth out. The front desk person is sooo rude and can barely communicate effectively in English. The dentist was so rough like I was in a back alley read more

i went for a cleaning and the drilled my actual tooth would NOT recommend! My Tooth Is so damaged from them read more

The lady's at the front desk were so rude to me just and they both kept talking very much with an attitude like what did I even do to you. I think that maybe they had a bad day but still I did nothing to them even when they we're being mean and they kept giving me dirty looks the hole time.And they were sitting on there butt the hole time and one of them sat there with a broom in there hand and other then the lady's in the front. The service was not bad the dentist was way nicer than the lady's in the front. But just as long as your not really. bothered by rude people the service was not that bad my brother said his teeth felt clean. read more

TWO. HOUR WAIT WITH A APPOINTMENT!!TWO Minutes of work I don't think I will go back snippy girls at the counter

lousy dentist, first off he ended up pulling teeth that didn't need to be removed,then I paid $1200 for a partial which ended up breaking, so I went back to either get it fixed or replaced, and he says "I can't do anything about it sorry ".such a nasty office and the people who work there are unprofessional. I'm not going to take this BS from them.there will be legal consequences for sure!! read more

Read At Your Own Risk !!!! They are so terribleeee please be shut down!!!! I pray everybody gets a rude awakening !!!! literally everybody in there needs to be fired !!!!!!!! I hate this place with a PASSION this place is just filled with anger, hostility fake rude teenagers & fraud dentists ...MY STORY IS THIS ...I needed a root canal! I called to set up an appointment for a an emergency ROOT CANAL They literally had me wait for 47 mins exactly just to be called back to have a cleaning and a 30 mins scream session by the dentist who was very rude to his dental assistants not only me ! The front desk people are just ugly individuals inside and out drinking their nasty a$$ Starbucks making jokes that aren't funny at all probably talking about every guest that walks threw the doors!!! like it wholeheartedly disgusts me how caught up the world is in living a LIE!!! they think they are doing something by working in a dental office probably only getting paid minimum wage like in all Honestly if I had the tools i would pull my own tooth!!! people now & days are so caught up in trying to be someone they aren't that they end up being the reason the world is the way it is now !!! I HATE THIS GENERATION ! read more

They take forever to attend and the service at front desk was not welcoming with an attitude.

The first sign that something is wrong with a business is when almost all the reviews are negative. Starting 3 weeks ago my daughter asked me to take her to this place. She has needed to have a molar removed that has been causing her problems for several months. She has a Medicaid insurance which in itself almost worthless. This was one of the few places she could get treated supposedly in a timely manner. So we made the hour and a half trip to this strip mall. First impressions walking in the place was that it was not the cleanest for being a dentist office. So she got in fairly quickly. I stayed in the lobby. while I was there I heard a woman screaming. Wow! I was hoping it wasn't my daughter. Well after about half an hour she comes out. The didn't pull her tooth because their X-rays showed that the bottom tooth also needed to be removed. So they rescheduled her 3 weeks out. Today was the day to have the procedure done. Drove and hour and a half again. The receptionist told my daughter that the dentist would not be able to pull the tooth. She told my daughter that she left a message on her phone. My daughter asked when did they call her? My daughter checked her phone on that date. Nothing from them! Receptionist blamed my daughter for not getting the message. That's when I stepped in! Well we go into the dentist office. after waiting about 15 minutes he comes in and asks. What you here for? Both of us let him know how unprofessional he was and the staff as well. He seemed like it didn't bother him that much. That too is telling! Oh and while we were waiting in the room next to where we were we heard a woman crying in pain. I didn't want this quack touching my daughter! This place should be shut down and the dentists there should not ever practice ever again. Why it is in operation is a real mystery. If you love your children, wife, mother, dad, for God sake don't bring them here! I'm so glad that we walked out of this place. Good news is that we found someone close to home even though I am paying out of pocket. read more

This place is the worst. I had a tooth pulled and I was going to get a new partial made. The dentist I saw said it was fine and ended up pulling 2 teeth. Well sometime before I had my follow up appointment for an impression she left the practice. I had a different dentist that flat out refused to make me a new partial. Mind you I've been walking around with missing teeth on top so eating is very hard. He told me to go somewhere else. What a rude man. I already paid $700 out of pocket and it's been weeks since this and I have yet to be refunded. I'm literally sick about this. I'm never stepping foot there again and I tell EVERYONE about this crappy experience. I hope you lose all your customers. read more

I've been to Bradley dental several times. The past few times have been dental emergencies & every time they have gotten me in quickly! I have had an infection in my teeth for weeks, haven't been able to get in anywhere else except the emergency room.. I called today at 10:45am, I was in office by 11:30am & 3 teeth extracted by 12pm! The dentist & dental assistant were kind, quick & informative. When you're in severe pain & just need relief, time is of the essence... They wasted no time. X-rays, benzocaine, novacaine, quick cleaning & extraction in 30 minutes! I'm extremely grateful for Bradley Dental. The receptionist was kind & understanding as well when I called to see if I could get an emergency appointment. If you've got a dental emergency & need to be seen right away, I highly recommend Bradley Dental. read more

Very unprofessional staff, Ive never been yelled at before at the dentist office before. Hostile environment, avoid this place unless you want to get screamed at in front of everyone by a dentist. read more

This place sucks. I only chose to come here because it is one of the few places that is fairly close and take my insurance. The receptionists are rude and don't even let you know when they put you on hold. I was literally in the middle of a sentence when this low-life keyed the "hold" music. When I called back the 3rd time and asked to speak to the office manager, this clown never even answered. On the 4th call, the person gave me EVERY excuse as to why the previous people couldn't answer the phone and confirm an appointment correctly. I NEVER thought I would have to change insurance companies strictly because of inattentive, unprofessional, rude, AND ignorant receptionists! This place is a joke... read more

Kimberly, dental hygienist was extremely rude, she rammed the plastic into my mother-in-laws mouth with such force, that she made her gums bleed, her lips parched; made her cry. Kimberly, not once, said hello. Just an overall bad experience with her!! Don't be dispicably rude to someone, especially if you're not happy at your job. read more

This office is a joke, I wonder why it is still open. I was hung up on, i had an appointment for 6 moths and was called days before my apt. to cancel it because the office is closed that day. To reschedule me a month later. My experience here has been the worst ever, the whole place is unprofessional. No one offers up anything. Very sad. No one should go here read more

They have been doing my routine checkups since I was a kid. This was no choice to me but that it was convenient and one of the only places around that took my insurance. I went in today and they said I needed a root canal and the dentist didn't want to answer any of my questions about it. His dental assistant was great but the dentist was absolutely horrible. I went right after that to get a second opinion and they showed me I could either get it filled short term or get a root canal for the long run. He answered all my questions. He also showed me I had decay under my filing. Bradley dental barley filled in my cavity and didn't get all the decay and now it spread to my roots. Now I have to get Root canal because they never did it right in the first place. They also told me insurance wouldn't cover it and that I would need to cover all out of pocket and I called my insurance and they said they would cover it. This place is a joke and I would never recommend anyone come here. read more

Horrible service. No meds, infected jaw. I was a corpsman in the Navy for 4.6 years, but apparently the receptionist knows more. No one to call on sat, or sun because there closed. No answering service, and all the voice-mail boxes are full. Going to be a great weekend. read more

This dentist office is great for your basic general dentist needs. My kids come here and get their checkups, they love the play room, I've never waited a long time. read more

Been coming here for over a year for my three kids. It is always over booked and crowded. Wait times are horrible. Looking for a new dentist. Only good thing about this place is the location and the play area (however, have broken video game setup). I did some research and found that this office is one of the few that accepts Medicaid, which is what I have. Medicaid offers very little compensation to their dentists. This may be the reason why they overbook to make up for this. However, this should not excuse the staff/dentists unpleasant attitudes. After all, it's about providing good health care for those who need it most! read more

I have previously used Bradley Dental for a temporary filling. Went there Friday 01/04/2019 for I had cracked a molar over the holiday season and wanted a filling. Needless to say the dentist and I did not come to a meeting of the minds. The office manager Carla came in to assist and took the time to explain and to see if the other dentist could fit me in and from that point on Carla went above and beyond to make sure I was comfortable with all decisions. AWESOME CUSTOMER SERVICE CARLA & THANK YOU AGAIN ~ Deb, Kankakee, Il read more

The wait time with an appointment is ridiculous. I'm sitting here as I write this our appointment was at 4:30 here we are at 5:15pm and I'm still sitting here. They're not even that busy smh I'm leaving review because this is not the first time. It's all the time here. read more

Let's just say I contacted Illinois Attorney Generals office and hired a dental malpractice attorney. I don't want to place it all on the actual dentists, but more on the staff they've hired. Beyond unprofessional. It's proven they take advantage of the disabled, ebonix should never be heard in the medical field, and if I get my way, this practice will be shut down. Stay away! They don't care about you. They care about the money they will receive from you. Especially if you're disabled. Ps..they accept medicare and medicaid for a reason. read more

Think of all of the things that gives you displeasure and stresses you out. If you had all those things happen at one time, it's still a better day then the day you step foot in this place. The dmv is heaven sent compared to this facility. From the worst costumer service, the longest wait time, poor care ( remember these ppl are inside your mouth), bug infestation. The list goes on and on. Just don't do it! read more

SO If you ever go to Bradley Dental, make sure you call ahead and ask them about their new dress code for patients. I wore a long sleeve, long pant fleece outfit red with lady bugs and was told it violated their dress code as a patient. fully clothed and nothing was vulgar about the outfit. my 2yr old and I didn't get to see a dentist because of it. I WAS A PATIENT! I thought it was insane. 1. who dresses up to see a dentist? 2. Its winter and fleece is warm. read more

First time there and I think people are talking about a different dr. for the bad reviews. There is a lady now who is the Dr. I didnt wait that long, said walkins welcome, so i walked it. My wait was less than 15 minutes. I myself dont have much to choose from since i am medicaid. They dr. and dental assistants have about 4 to 5 other people they are waiting on at once. I had exrays teeth pulled and a cleaning. Only bad thing was waiting in my chair after a shot, i spit out blood in my own bib.... An i am thinking get this over with already. But there are 4 to 5 other people all at once, that they are looking at. I would go back read more

i have been going to this place for 5 years and had no issues. I need a knee replacement and have given all necessary paperwork to have med. clearance was told repeatedly it was all in order. on the day of my teeth extraction they cancelled my apt,. when I told her I had to have my teeth removed that day for my clearance she told me that I would be getting a return call after checking with my dentist. #1 never received call back #2never received call back since at all #now the dentist said I waited too long and will not give me clearance. this knee surgery was scheduled in Sept of 2014 my paperwork was in by Jan 21st for clearance, total distraction at the desk. no miscommunication with office to doctor. I will not get my knee surgery now and this has put my health back to square 1. totally disgusted by the unprofessionalism of the office and disregard for my circumstances and then they tried to play it off as my fault and they tried to fit me with someone elses teeth! need to have more structure in the paperwork and communication areas. this mistake on THEIR part might set my surgey back 6 months no stars from me. I love the doctors! But the office work is atrocious. I can manage better than this one and I don't have a degree! read more

Bradley Dental - General Dentistry Near Me - Bourbonnais, Illinois

Excellent receptionist, relatively clean, although the carpet needs cleaning due to spilled drinks . Perhaps no food or drinks allowed. Recent magazines would be a plus. Appointment was at noon. Got there at 11:45 to do paperwork. Was brought back to chair at 12:45, so not bad. Infection control good. Dental assistants upbeat and friendly however need to lower their voices during casual, negative conversation. Saw no evidence of bedbug infestation. Bed bugs are in epidemic proportion so wouldn't hold it against the business anyway. Service performed efficiently and professionally. Prices reasonable. Appreciated the appointment reminder call. read more

They have bed bugs. I took my son in on Tuesday morning and when we went to go sit down at the chair. There was a bed bug on it. I call the reception is over so she can see it my son grabbed it with a tissue and threw it in the garbage. Amongst them they have been talking that that wasn't the first one that they had seen. One of the girls called the manager to explain what was happening and the only thing the manager said it was okay. Another one said that it happened two years ago and their procedure was to close the clinic and start sanitizing. Apparently that did not happen. Apart from not having any answers when you ask now bugs. A few of the ladies had taken their purses outside to their vehicles because they didn't want to end up taking them home . I just hope no one had any cling to them and took them home. I am Changing dentists. read more

Honestly if I could I'd give it negative stars. 5 years ago I went to Bradley Dental and had teeth fixed, or so I thought. After several months the repairs I had done there started degrading. I had a mounted tooth replacement and it fell out within a couple of months as well. Unfortunately I was unable to return to them to show them or complain because I had moved out of state. I'm very disappointed in the quality of their work, and now my teeth are breaking and everything. Don't waste your time with these doctors, they aren't any good. read more

It is unfortunate that it is not possible for me to give this less than one star because that is what they deserve. If at all possible avoid this place. They are unprofessional, and will not correct mistakes that they make. read more

Very professional, answered all my questions with no problem, and went over every treatment option available to me. Ths only issue i have is that its not a one stop shop, they refer you out for any tooth operation thats not a filling read more

Warning. Stay away. Better off doing your own dental work at home and it be less painful and less chance of infections

Wish there was a half star cause the people that run this place don't know there business. I called and asked them if they took my medical card and they said yes so I made appointment. I then drove 1hour45minutes to my appointment only to be told that they didn't take my medical card. I wish there was some other place I could call or text about there bad habits. read more

B.E.D.B.U.G.S.! The chairs in the waiting room have been bugs, which means the rest of the place probably does too. When it was pointed out to the receptionist she showed a manager and they did nothing. They are still open and not doing anything about the infestation. read more

I should have checked the reviews before I went to this place! After giving them all needed info to check with my heart doctor for clearance for a tooth extraction, I CALL THEM the day before my appointment and they have not even contacted my heart doctor. I give them the information needed AGAIN and they transfer me to someone else who then tells me they need all of the heart doctor's info AGAIN because she has nothing in my file. All this after being left on hold again and again waiting to speak with someone. I cancelled completely with these folks. I don't think that I could trust them to pull the right tooth and especially not with an additional needed root canal. HOW DOES A PLACE LIKE THIS EVEN STAY IN BUSINESS? The doctor I saw the first time was okay. He needs staff with some degree of intelligence, teamwork, and etiquette. If there is any qualified staff there, they must have been hiding somewhere. Pity any good ones who get lumped in with the bad. ~DW read more

This place is just awful. I think they changed management a couple of years ago because it use to be really good. The last time we were here it was a two hour wait to get in. Then all they did was take xrays and clean the kids teeth we had to make another appointment to get fillings done. Right now we have another appointment and have been waiting for an hour and half. While I have been sitting in the office I have seen the front office staff being very rude to several of the patients who were trying to figure out how much longer they will have to wait. If I could I would give this place negative stars. read more

Save yourself the trouble if you can afford to do so. This place is a mad house that gets 1 star because you have to give a star to post a review. I made and arrived on time for my 5pm appointment only to wait until 6:45 pm to finally see a dentist. As I entered, the reception area was full...standing room only. No one at the reception desk bothered to address me or to inform me that the people standing at the door were not in a line although two of the three behind the desk looked right at me when I entered. After waiting a minute or two, I asked the lady in front of me if she was in line and she said that there was no line. I went to the desk, informed them I was here for a 5pm. I was handed the necessary papers and asked for ID and insurance. I began to complete the paperwork at the reception desk and was told to go sit down. I responded by telling the obviously oblivious "receptionist" that no seats were available; she was one of the two slackers who looked right at me and didn't say anything when I entered. I should have left but waited only to receive a half-assed "treatment plan" that didn't include deep cleaning-something I know I need. Their "discounted" prices are a joke almost as big as the level of customer service you get (or don't get, rather). After having viewed their super inflated prices, I decided to go elsewhere for treatment, as my dental discount card is not accepted at Bradley Dental and I could get the same service from specialist for less money. The whole atmosphere seemed to be focused on packing as many people in the office for money rather patient centered care (booking 5 to 6 pple for the same appointment when you know you will only have 3 doctors available). If you can afford to stay away from this place, please stay away. read more