Their front office is responsive and friendly. The response to my maintenance requests has gotten *significantly* faster - usually within 24 hours! This was a frustration when I first moved in, but either it was a one-off bad experience or they've improved their response time, because I've never had any problems since. The maintenance workers are very friendly, work quickly, and have fixed the problems every time. I just got my lease renewal offer, and I will be renewing! My rent increase is reasonable, and I love this apartment and the location. For full transparency - when I first moved in, I gave Braden Fellman 1 star. However, after living here for a year and having more exposure to their services, I'm redacting that rating and bumping it up to 5 stars. read more

The worse properties I have ever seen. No communication. Water turned off every day all day but still had the nerve to charge us $70 a month for water. False advertising, pool hasn't been open all summer, tennis courts not open. Staff doesn't know how to use or set up rent portal. Overall ghetto property. read more

I would under no circumstances recommend renting from these people, they do their very best to capitalize off their residents and employees and won't even fix the doors for months on end when they break. read more

Braden Fellman just jacked my rent up from $790.00 to $900.00. While this is still below market rent, I would think that given the fact that people come and go so quickly at Arbors of East Atlanta (many of them going with the help of the Sheriff's Department), they would consider giving me a break. Like many other reviewers, I have also experienced "maintenance" entering my apartment with no notice and for no reason. Period. They have also removed dumpsters so that tenants have to drive their trash to another dumpster across the property. Speaking of trash, it rarely makes it into the dumpster. Pest control - I suffered one year having bugs in my apartment, even after Braden Fellman's "pest control" company treated the apartment once or twice a month. I ended up hiring Arrow Exterminators (who services rental properties I manage as well as our office building) to come treat once every three months ($87.00/quarter). I no longer have bugs...ever. I'm going to be looking for a new place. BTW, the only reason I'm giving two stars is because I happen to love my apartment...but not $900 worth. read more

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Terrible building structure/construction, subpar management, horrific ownership and lack luster maintenance. We moved back to this area because of the access to the beltline and the walk ability score to necessities (grocery, banks, parks, restaurants etc) and how easily accessible it is (yet far enough away) to the highway, but the property is absolutely horrible. We moved into filth. They had to send three cleaning services in to finally get the place livable. I mean there was MOLD and MILDEW. The final cleaners confirmed and sent pics of it to the management team to let them see how poorly the previous cleaners had done. There's still patches of popcorn ceiling. The paint and caulking is dribbling down the walls. Light switches were installed upside down. Their contractors are overall just flat out lazy. The owner obviously doesn't want to put money into the property. The ceiling leaks almost every time it rains. Exterior roaches easily get into the building through exterior wall cracks. They offer extermination but the roaches come and go within our buildings as they please, or croak in your apt waiting for you to discover them. Maintenance just put bandaids on issues, but I think that's because the owners penny pinch. We emailed the office once to get the stats of our maintenance request and they said they didn't know and "it's not like they have a live tracker on maintenance." Rude. They don't enforce parking so it's awful trying to come or leave the property if someone else is trying to do the same: the cars that line up against the gate and in front of the property entrance stop the flow of traffic. Run far away from this place. I absolutely blame the owners for how awful our experience has been. I am not hopeful things will improve under these slumlords. read more

Braden Fellman Group - Our ceiling that's been leaking for days. We've had MULTIPLE roof/leak issues. - Apartments Near Me

A bunch of crooks. Couldn't I leave "0" stars. Applied for an apartment and decided to put down a deposit since the market is so crazy right now I was having a hard time finding anything I actually wanted. When I put down the deposit, I specifically looked on their website, on the listing, and on the online portal to see if it mentioned anything about the deposit being non-refundable. IT DIDN'T. I'm from Florida--deposits there are always refundable. A week later, I was able to find a place that had much more space, so I emailed the property manager, Madison, to let her know I wasn't taking the apartment and that I wanted my deposit back. Never heard from her. Another week later, I called. Makenzie said the email went to another property, despite the fact that I emailed the person who initially returned my message about the property. She said the deposit was non-refundable and it said so on their website--lie. Called her on it. Then she says I should have asked if it was non-refundable, and they're not refunding my deposit because I held the apartment. In no way did my one week of holding that apartment cause them to lose rent. I was scheduled to move in on 7/28. I emailed them on 7/12 to tell them I wasn't taking it, and they had others interested in it after I applied. If they don't have a renter in there on the 8/1, it's their own fault, not mine. read more

Can I give 0 stars? I live next door to one of their properties 940 Piedmont Ave. The trash situation is out of control. The bins are out by the street and never brought to the back of the building. I've called the office numerous times since the beginning of April. It's absolutely disgusting!!! read more

Braden Fellman Group - After trash pickup today May 26. The trash collectors are not allowed to touch trash outside of a bin. - Apartments Near Me

RUN do not walk from this company or anything they are associated with. If you do find yourself wanting to rent from a property managed by this company PLEASE UNDERSTAND you are renting from a slum lord. I signed a short-term 90 day lease just before COVID started. EVERYONE understood that we were renting an apartment for a business accelerator in Atlanta, only 90 days, and that the apartment would be showed during this time for longer-term renters. We vacated early due to COVID and GUESS WHO is trying to CHARGE US and ENTIRE EXTRA MONTH of rent for not giving proper 60 days notice of us leaving. WE WERE NEVER STAYING MORE THAN 90 DAYS!? The apartment was nowhere near the price they were asking, and we couldn't get our gas turned on for a week because the building wasn't up to code. We sucked it up because it's only 90 days right? Please, please, please do yourself a favor and avoid these scammers at all humanly cost. It will never be worth the headache you get in return. read more

If you want your leasing questions answered.... multiple phone calls are necessary and going to the leasing office is necessary.

Horrible, slum lords! Apartments are falling apart, no amenities, and not safe! BEWARE!

I lived in a Braden Fellman property for 2 years at their Springdale location in Decatur. The location was great, and the company was pretty responsive to urgent maintenance requests. The property could have been great, but the general location of the place was definitely lacking. The roof was leaking in several locations (stains on ceilings) which resulted in moisture issues in the place that was extreme even for Atlanta. It smelled like a basement, and I had to buy a dehumidifier after many of my belongings developed mildew. The company was aware of the issues, but only offered mildew treatments, and no long term solutions to the problem. Overall, Braden Fellman wasn't the worst, and my experience was mostly fine, but there are definitely much better options out there for the price. Edit: in response to the comment from Braden-Fellman below (just for the sake of more information), the mildew didn't become apparent until December (I moved in mid-August), so not totally an issue from summer heat/humidity. When I got my dehumidifier, the humidity said it was 70%. I mentioned this to my property manager at the time, but hopefully this will be useful if you decide to update the roof/window/any other sources of moisture. read more

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Did a review for the property I was at, now let's go to the management. F*** all of you in this place and shame on you for putting that you have "excellent customer service" ANYWHERE. This place has been my personal hell for the last year and now as the light at the end of the tunnel is near and we are waiting for our deposit back, after THEY pushed our walk through for 5 days, we get a charge for $200 for having furniture left in the apartment. WHEN THERE WASNT. This place is full of unintelligent, incorporating, ignorant people. I legitimately have not one nice thing to say of these people or their owners. I hope this company eventually gets bought our or dissolved because no one deserves to be treated the way they treat people. Warning: DONT LIVE AT THESE PROPERTIES even though the rent may be reasonable for Atlanta. It's not worth it. read more

Do not rent from this company....... They do not have a good business practice. We rented for 2 years, never late on rent and when we move out, they charged outrageous amounts for cleaning carpet, kitchen, bathroom and painting. This should be part of managing the property and getting the apartment ready for rent. We have rented at least 5 apartments and have gotten all the deposit back. NOT these people, they gauge you and you can not dispute, they will just send you to collection. DO NOT RENT FROM THEM unless you want to be screwed. read more

Absolutely WORST management company I have EVER experienced. In order to get a response from maintenance you must make multiple calls and requests. I've had a leaking water heater for 2 days with no hot water and can't get anyone to acknowledge my request. In addition, I submitted a request a few months ago because when work was being done on the unit below me, they drilled up into my floor which caused a hole and started lifting the planks. After the first request they dismissed it canceling my request in the system without addressing it. I made a second request and, after coming out to look at the issue, they said "this looks like a pretty expensive repair. Do you really think you need it replaced?" What?!!! This came from who appeared to be the maintenance manager. They said they'd speak with construction to see if replacement was possible and eventually emailed saying "we will not be replacing the flooring at this time." That's it. No resolution. No concern, no responsibility, nothing. Since then the planks have lifted even more to the point where I currently have them duck taped down. Can we say GHETTO!!! My 3 year old son cut his foot on it which led to me taping it. The lack of concern for maintenance issues that their residents are experiencing tells you everything you need to know about this place. STAY AWAY!! I can confirm everything the other reviewers have said. The improvements that they made to increase rent look nice, but were poorly done and show. I'm the first person to live in this unit since the renovations and, 8 months in, everything is falling apart. Do yourself and seek out a property that isn't managed by Braden Fellman. If I could leave zero stars I would. This company is despicable. read more

If you want to waste your time and money with any of their properties I do not recommend. I moved into a "new" renovated building and ended up having roaches, homeless people in our building because they refused to put new locks on and then got mold. The apartment never addressed the mold although majority of my things were ruined and left me to have to leave and live out of my car + friends couches for months. They ruined my life so please do not lease with them unless you want them to ruin yours. read more

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I haven't actually lived in a Braden Fellman apartment for about three-four years (thank god) but a friend of mine is moving out of his apartment managed by them (Oak Pointe) and is having a lot of the same issues I did - so, in an effort to dissuade people from renting from these slumlords, I'm finally leaving a review. I lived at Inman Court on Dixie in Inman Park in 2014. I lived there before Krog Market and the Beltline happened so it was SIGNIFICANTLY cheaper than it is now (rent was $945 but now it's around $1,200 but they have made NO improvements). My roommate and I chose Inman Court because we loved the location and the rent seemed reasonable for the space. It's obvious to me now that Braden Fellman charges by neighborhood and not the actually livability of their apartments. Live literally anywhere else! We did not even finish out the year lease. I lost thousands of dollars to get the heck out of there after only about 6 months. They require 2-months notice to leave, just btw, so consider that if you're on the fence already! The apartments are ~700 sq feet and I'm being generous here. If they say they're bigger than that they're lying to you. There's no linen closets or anything either - they lied directly to our faces about that. We had one window unit in the living room and the bedrooms were in the back and you basically got so hot that you passed out from heat stroke rather than fell asleep. That window unit looked about as old as the apartment itself and was disgusting, loud, and smelled weird. Braden Fellman does not update these AC units. The laundry room was a disaster. I never, ever did my laundry there. Half of the dryers were broken and the rats (see below) had chewed under the door! I never felt like my clothes would be clean there. Inman Court has a horrible rat infestation. They live under the dumpster. The manager we had when I lived there tried to blame the residents for this because we'd often leave garbage nearby the dumpster rather than in it... like have you tried to throw your garbage from 6 feet away into the top of a dumpster because there's so many rats? I'd like to see Jessica get as close to those dumpsters as she expected us to! Not a good look to blame residents for a management and upkeep problem. This should be obvious. We also had FLEAS. They must have been coming in through the vents or something. I have a cat and a dog, both on flea meds, and I vacuumed every single day. My roommate still found flea bites all over his ankles. The breaking point for me was the black mold. The units are all really damp and gross because they need a lot of work done. I knew there were mildew and mold issues. Our bathroom roof caved in partial from water damage that went unattended too long. When I moved my bed away from the way to vacuum, it pulled up a corner of the carpet and oh my lorddddd there was black mold all up under the carpet. I told my roommate and Braden Fellman that I would be leaving that month. I had been feeling a little groggy/tired and noticed my dog had started coughing sometimes and I really attribute that to the mold. ANYWAY so the real nightmare starts once you've started trying to move out. Like I said, I felt I had to move out because the apartment was unsafe and they not only forced me to stay for 2 additional months (so, two months rent) AND also charged me a termination fee AND refused to return my deposit. I understand how contracts work but ffs the apartment was basically uninhabitable. They kept telling me I owed them money when I didn't and tried to get me to stay in this absolutely dangerous apartment. They are money grubbers and if you aren't careful they'll take you for all you're worth. They are currently trying to do this to my friend who just moved out and keep throwing their own employees under the bus to get another nearly $500 out of him. They are unprofessional and unorganized. read more

Do not bother with any of their properties. broken appliances with mix match parts, chipped cupboards, and broken windows. Management is fickle and hostile while also not sticking to their leasing agreement. Do not rent from them. read more

I moved in 7/2020 and was told I'd have to but down a month and a half deposit..somewhere around $1500 I did that and was given a 6 month lease..I was told by the leasing manager they couldn't do a year lease because it the lease was similar to a trial period. Paid my rent in which it was a move in special of $1050 on time. When it was time to renew rent increase by $150 not including the water bill you are billed for and never see your usage (nearly $80 for 1 person living in the apartment and barely home) again I was told by the same person I could not get a year lease after paying on time..now to 6/2021 and the lease is now going up to $1350 before water, I requested to move to a better property location due to noise upstairs neighbors and a rat chewing through the wall twice..I paid my transfer fee and was denied based on my credit...the same credit that approved me to move into the 1st Braden fellman property. Long story short..I had the carpet cleaned and walls spot painted and was still charged for the paint and carpet..I did break my lease after the second rat issue .they kept the $1500 of course and sent me a bill for $523..I put my mother down as an emergency contact only on the initial application..now a collection agency has been harassing her on behalf of Braden fellman group telling her I gave them permission to call her to leave messages about collecting the debt... which is absolutely false..once you sign the lease the mask will come off..trust that! My experience was with a Decatur/Eastlake property read more

Listen to these reviews. I've been in the leasing process with this group for almost 2 months and it has been nothing but a massive headache. It took 5 emails to garner a response regarding rodents we found in a property we had already signed a lease for and paid a deposit on. They completely ghosted me for over a week and then responded 4 days before move-in when we asked for them to confirm move-in date for the 10th time, saying simply, "No. Management has decided to return your deposit". We're now effectively homeless. Do not do it. There is better out there, regardless of the rent prices. read more

THIS IS THE WORST RENTAL GROUP IN THE ENTIRE COUNTRY!! The people who work for this company should be ashamed of themselves. They could care less about their residents & only care about a check!!! Wont try to even have a conversation with you just money hungry evil people! They take your money and the. Fix nothing! The gate is constantly broken, the landscape is disgusting, the dumpsters are constantly over flowing for days at a time & the laundry room is never cleaned!!! The people are trained to treat tenants like they are anything but people especially Bridget who Is the property manager at Arbors of East atlanta! evil people!! Do not bother with this place go elsewhere!! read more

Braden Fellman Group is shamefully unprofessional. The vintage properties should be really nice to live in, however, Braden Fellman attempts to rider-away responsibility for even the most basic safety and health matters - like actively engaging in securing a safe environment for residents, providing a pest-free environment and following its own lease provisions. 1. The lease has a pest treatment provision that provides that residents carry the cost for pest treatment. There is no provision for how that treatment will be handled. My apartment AND building were roach-infested for over 60 days, there was no apology and no rent rebate for the roaches that scattered from gas stoves upon being lit, nor the multitude of roaches cruising the sink and refrigerator unit, even for food replacement. My favorite response from B-F leasing staff regarding the infestation remains this: "the issue is that the pest control company was on strike, that is why there has been no pest control treatment." [Georgia is a right to work state - no strikes.] This one is a close second: being told by Thomas to "deal with it." Sorry, Thomas, my lease doesn't appear to permit that. This one is a really unacceptable particularly because Braden Fellman has a built-in pass-through to renters to cover the cost of pest control treatment. All the management (if there is any) has to do is literally arrange for the treatment and the residents are required to cover the cost. 2. Lack of Security. The issue began as a failure by residents to pick up and dispose of dog poop. However, it escalated into a security issue. In Fall/Winter 2019-2020, a nameless resident began posting pictures of guns with specific language printed on said pictures indicating that another resident was apparently lax in picking up and disposing of dog poop and was not only known to the posting resident, the posting resident indicated in the postings that he/she/they were going to deal directly with that resident if he/she did not properly pick up and dispose of said dog's offal. On a picture of a gun, with the pup's poop sitting on the paper. That was a serious security matter and should have been dealt with as such. 3. Another major issue that Braden Fellman has is that there appears to be no management in place. The leasing office appears to handle Ice House Lofts' needs until there is an issue and then the matter instantly becomes a Keystone Kop event. The email indicating "management" constantly returned as not working if accessed from the Ice House Lofts home page, the email was consistently misspelled in the leasing office emails and returned despite repeated requests of leasing staff to provide a correct email. There was simply not a manager on site or available. 4. The leasing addenda assign all utilities be paid by residents. Braden Fellman has attempted to collect utilities upon move-out, despite having absolutely no contractual right to do so. 5. Braden Fellman will not address any breaches of its contractual obligations to its residents. The company did not apologize for mismanaging Ice House Lofts, causing its residents to suffer with a severe pest infestation, it made no rent or financial concession, the company attempts to collect for charges that it has no contractual right to collect, and fails to provide a safe environment. The position of Braden Fellman appears to be that is entitled to whatever random sum of money the company says it is entitled to and if you (the resident or former resident) do not give Braden Fellman its demand, the company will not negotiate. Even if it has clearly breached its contractual obligation to the tenant. Shameful. read more

After making complaints of mold in my unit, and seeing that maintenance simply patched things up, I decided it was time to leave. Having a young child, it is important to be safe, so I decided to break the lease early. It was explained that early lease termination is a forfeiture of the deposit, 60 days of live-in rent payments and additional one month rent due to cancellation. I was very specific in saying I wanted the "move out day" to reflect the SAME balance as my rent and nothing extra. I was reassured after paperwork was emailed that the dates would be adjusted accordingly and the "cleaning inspection day" could be adjusted. Simply put, I was not informed that there was a clear cut difference between the "move out day" versus the "inspection day". It seemed naturally occurring that I would turn in keys, and final payment on the "inspection day" versus the "move out day" which essentially allowed them to charge me approx $500 for 20 days of prorated rental that I did not use or was in the space for. After calling to clarify and being reassured the paperwork would be adjusted to original date and price, I assumed that was enough. The property manager informed me that the miscommunication was on my behalf and that while they had the power to adjust that price, they simply wouldn't despite obvious mold that they "weren't entirely sure was mold" and after acknowledging the very possible miscommunication due to filing paperwork twice. The entire living experience was quiet until I decided to break the lease due to mold and the experience changed to a money/sales driven interaction instead of a possible solution. read more

I've been at the 900 Peachtree Lofts for over 5 years and I love it here! My loft is nothing short of amazing. The staff at Braden Fellman have always taken great care of me. The maintenance department is always prompt and provides great service. The amenities are very nice and the communal spaces are always very clean. Everyone I have dealt with has always been very professional. I definitely feel at home where I am and recommend Braden Fellman if you are looking for a place to stay. read more

AWFUL company. Just took over my building and it's a NIGHTMARE! Unprofessional, they don't return phone calls, take forever to get anything done at a property. RUN from doing any business with this management company read more

They have somehow managed to get even worse. Still telling us pest control is coming for weeks at a time and they don't. IMPOSSIBLE to get ahold of. Rude staff and not flexible whatsoever. I couldn't recommend these properties any less. read more

WARNING: Please save yourself some time, money, and your health. DO NOT live it here. It is an unsafe property. For this honest review they charged me. $3,000 for "Liquidated damages" which is why you only see positive reviews. Residents do not want to have pay or deal with the harassment so they really only allow positive reviews. I first reported a leak in the ceiling of my apartment and it took them a while to attend to it after they finally did it uncovered a larger issue, MOLD! This apartment seems to be infested with mold and has damaged my personal property and impacted my health. After realizing that this was mold I then spoke with the leasing office (Katie) and was hung up on after she made the comment "leaks happen", "we don't just go making sure there isn't mold in apartments" Honestly this place likely had mold they attempted to cover or patch up in the past and this was just it rear it's ugly head between that and the head of bad customer service and lack of care for neighbors health. Not once was I addressed with empathy, I would not recommend or rent with any Braden Fellman Group. I can see why there are so many vacant apartments. read more

Braden Feldman has nice NEW work vans....but y'all need to train the driver going from Decatur to location on Ponce just down from the Majestic, how the LIGHTS work on his van. Followed him for 3 miles down Ponce with no lights on at 7:20am on 12/21. Yes, when he puts the van in gear, the dash lights come on, but nothing on the outside/backside of the van come on. TRAIN YOUR EMPLOYEES!! read more

Braden Fellman is the worst apartment management company in Atlanta. The employees at the corporate office on Ponce De Leon have terrible attitudes and are unresponsive. The rent seemed reasonable at first but then it was jacked up at the end of our 12 month lease. They recently started forcing us to pay for their arbitrary guesstimate of what our share of the water/sewer bill was. Individual meters for each apartment would have cost too much apparently so now I pay for other people's water usage, the complex's leaky pipes and the outside water faucets used by the landscaping crew. Braden Fellman does not maintain their buildings. The building has major structural issues and there is such a slope to teh floor that a tennis ball can be placed at one end of the apartment and roll almost to the other side of the unit across 2 rooms. The bathrooms have not been renovated in decades. that must mean they are quaint, right? no, it means the bathrooms are small with no storage and fixtures that have a lot of problems. the seals in the sink faucet have been replaced at least 3 times and they leak constantly. the faucet in the bathtub/shower once broke on a Saturday night and gushed hot water for hours before maintenance came by to turn off the water to our apartment until Monday. I CANNOT wait to move out in a few weeks. I can only imagine how much of our security deposit these shady characters will try to keep for no reason but in any case it will be worth it to get into another place. AVOID BRADEN FELLMAN. You can thank me later. read more

After living in my rental in old fourth ward for four years, I have to express my disappointment in this company. Poor management, poor service with maintenance requests. My ceiling has been leaking since November with no help. A homeless man was living under the house, and it took them two weeks to rectify the safety of the home by putting a lattice fence near the crawl space. I was broken into TWICE in 24 hours. They did not think my safety concerns were enough to let me out of my lease. I have since emailed them multiple times about adding extra locks to which they responded, "we can't make any promises." After being on the news about the multiple break ins the reporter contacted the company and surprise....no response. If an inhabitable space that you can't get out of is for you...then Braden fellman is your new slumlord. read more

Cool apartments, but honestly kind of a nightmare to deal with. The list goes on, but some of the issues I had with management/maintenance were The exhaust pipe falling off my water heater and being told is wasn't a big enough deal for them to get a maintenance worker out to fix it until two days later. And when he did come to "fix" it, he actually just propped it against another pipe for it to fall a week or so later My apartment being entered with no notice while I was out and my gas turned off for actually no reason provided. (I called both management and the gas company and they both told me they had no idea why they essentially broke in) They then took a week to get someone to come turn it back on. Constant invasion of privacy. They'd send maintenance men into my apartment without giving any notice so they could change my air filter or something trivial. This scared the shit out of me multiple times as I was working with headphones on and suddenly had a stranger walk up next to me. My apartment also had a sunroof on it which workers would stare at me through while they were on the roof. And my favorite: being told that they didn't want to "give a false sense of security" when I asked about the possibility of installing basic security cameras in the gated parking lot (that I paid extra for). This conversation occurred in response to my car getting it's catalytic converter sawed off in the middle of the night. So yeah, an extra star for the quirky apartments. But tbh they probably deserve a 1 for the multiple exhaust leaks read more

My experience living in a Braden Fellman property has been great. The location of my apartment building is in a safe, clean, active (yet quiet) neighborhood. There is a MARTA station close by, which makes commuting easy. I am new to the Atlanta area, but I have never felt unsafe in the area. My unit is clean and recently-renovated, and I have had no negative issues with utilities or maintenance (as I read in other reviews). The kitchen is updated with stainless steel appliance and granite countertops. The rent I pay seems to be in line with the quality of the neighborhood and unit. I have had poor experiences with past landlords, but communication with B-F management has been satisfactory. read more

So far I've love living in Decatur at my new apartment. My boyfriend and I chose the renovated newer unit bechasw of the layout and it's great! The second bedroom serves as an office space/guest bedroom and everyone has been very friendly. I'm excited for summer time when the pool opens up! Looking forward to a great year in my new place!! read more

'I'm a low maintenance tenant, I can deal with a mediocre landlord' 'They can't possibly be that bad, people are overreacting' 'For the price, I don't need a stellar landlord, It'll be fine' DON'T DO IT DON'T DO IT DON'T DO IT Braden Fellman is the slimiest, nightmare of a company I've ever had the misfortune to deal with. Their maintenance department is a complete joke - did not have a single maintenance request actually get addressed, and learned that the water heater and furnace were missing a required filter that they refused to fix (it would involve replacing the units and they refused to replace a perfectly good water heater from 1993). (But they could afford to paint the entire building to make it look less like the shit hole it is) Had to give notice before the end of my lease because of a recurring issue where the Pilot Light in the oven would go out, filling my apartment with GAS for 8 hours while I was at work (and my poor dog was home alone). This happened upwards of 4 times in 3 months, and not only did maintenance not respond to a single submitted request, they closed them without action. Without doing anything or looking into the issue at all. I am in the process of refusing to pay the early termination fee, because of their failure to maintain the property to be safe to live in, but shockingly, it is a huge nightmare. They are also trying to charge me a prorated rent for time after i had already moved out. There was water damage in the walls and ceiling (and mold too, i'm sure) and I didn't see the "weekly" pest control come a single time while I lived there. They are awful awful awful, corrupt and immoral. live anywhere else. ANYWHERE. read more

Do not sign a lease with Braden Fellman. Their lease terms give them 2 months plus the number of days to the end of the month - up to 3 months. They have automatic charges on check out even if you left the apartment in pristine shape. The Oakpointe apartments were recently painted. Where the exterior paint is brown - the interior temperature of the wall is 10 degrees higher than where the exterior paint is beige on the sunny side of the building. Because the walls have no insulation you can feel the heat radiate off the walls. This would be worse in the upstairs apartments where there is minimal insulation between the ceiling and the roof. Air conditioning costs have sky rocketed. There are car break-ins at least once per month. Sometimes they are every day. You should consider this only as a last resort. read more

I have absolutely loved every single day of my residency with Braden Fellman. My unit was in midtown at the 900 Peachtree building. From first contact to last (boo hoo!!) it has ben a great experience. The staff is accommodating, quick to answer email, addresses any problems quickly (I kept tearing my blinds off of the walls and once I locked myself out), and notifies residents of any planned maintenance or intrusions on the building. The 900 Peachtree location is my dream-home and I am sad to leave it. Jess was my contact from day one and I love her response time and no-BS attitude and she always let us know exactly what was going on. The location was wonderful... being close to everything in midtown made it such a fun place to live. I'm so thankful for parking, the gym, and the pool. If they ever turn these into condos then I'll be their first buyer I'm so sad I have to leave and completely jealous of the tenants taking over. If you're considering a Braden Fellman property then I would recommend it. Realize that it is a small company of individuals that have every tenant's best interest in mind. If it takes more than 10min to answer your questions then give them some slack. Take advantage of phone contact, they are incredibly accommodating. read more

Hadn't had any problems with billing issues until I moved out. Received my "final" trash/water bill that was significantly higher than the usual trash bill. I was billed 2 weeks after my move out Day on their billing app... it showed up on 6/11 I moved out on 5/31 and lived there from May 15, 2017-may 31, 2018 and somehow owed 13 trash bills. Anyways, On the same date the bill was posted to my account it was deducted with a tag of "managers collections" and my account balance was (0.00) so I figured maybe they had messed up. Never received anything about it. Sept 12 I received a letter in the mail from a DEBT COLLECTOR. Don't really know how they can legally bill you and send your balance to a debt collector the day it was posted. Very confusing.... read more

This review is specifically for Highland Oak properties and the team at Braden Fellman Group. Highland Oaks is in my opinion the perfectly located apartment property. You're located in lovely Virginia Highlands with access to many shops, restaurants, and bars all within a few minutes walk. Especially appealing is the proximity to the beltline, Ponce city market, and freedom drive trails. You don't need your car to enjoy the weekends in this neighborhood. I specially chose this apartment building for its history and older character. The original wood floors and high ceilings are amazing. I also have beautiful crown molding and details on the hard wood doors. These are things that don't exist in newer construction. It has a real homey feel and I absolutely love that about it. I've had nothing but positive experiences with everyone in the leasing office and maintenance team. I've had a few regular wear and tear issues come up and all were handled professionally and repaired quickly. All communication has been promptly followed up on and like I said I have no complaints. If you like older buildings and location is important to you then this is the spot for you. read more

One of the most frustrating places I've ever dealt with. The from the first year was not great either! I do NOT want to move out ! bc the location is so great! but management is so hard to deal with , and even if I wanted to move out but because of a mishap (they confused the water bill for my house I have to stay here at least six more months to pay off a water bill that I didn't even know I had ), but I digress they've done a horrible job by continually raising the fees, I just had to pay 187 dollars to get maintence man to come and open my door bc I lost my key! He almost told me wasn't even going to come. Are you kidding me ? So do I sleep outside until you decide to open my door? That pissed me off so much. !! That's part of his job, that's why they pay him! He was very rude about it. But as I get off the phone with him and wonder wtf kind of landl lording or management is this? He calls back in a much better mood and says he'll be over and does! And the fees have just kept on getting higher and higher . late fees used to be $70 ! now it's 10% of whatever your rent is ! (Rent at over 1000 already ) turn around and do not rent here if you don't want a horrible experience! -This is how you pay your water bill through a company called apex. Technically they pay your water and sewage bill so you're notTechnically paying your water bill .but then apex turns around and charges you it doesn't make any sense it's really backwards I was more than one of a few different customers with the same problem from what I've heard. I was they told that water was included and I didn't have to pay water bill when I moved in but I do have to pay apex it doesn't make any sense... (It's my fault the problem went in so long I didn't us I should have done better ) I could go on and tell you more stories from my experience here but plain and simple and one turn around it's not worth the negativity And the soaring and prices. There are other vintage properties with hopefully with better management/owners. I *** I hope they can fix the all-around attitude that this company gives off and I hope the fees which are really really high come down , because they just keep on rising . I have hope for this place and I don't mean to sound condescending but this place really does need some help because I love the location in the building that I live in even with all its problems but the management and accounting is pretty bad to deal with ... They have great vintage properties , but it's hard dealing with them sometimes. On a positive note there are some front desk people who are very nice it's just sad that they have to work for b&f because then get all the complaints From customers so the company doesn't actually have to deal with it. --update --- For the past six months we've had a broken washer and dryer . Washer has broken on my clothes and I had to pay over $100 and cleaning bills to fix them I've called them almost every time I do the laundry and it still hasn't been fixed six months two washers and two dryers for multiple buildings is all we have. I have called so many times I cannot count and no one has done anything about it I'm starting to wonder if they even care because at this point through their actions it's shows that they don't care (They being Braden fellman) Could care less about listening to you or taking you seriously , well maybe you but definitely they don't for me. read more

My experience with this group was awful. The location was great but everything else was bad. Multiple serious issues were ignored when addressed and it was a constant battle to get things taken care of. Also months after moving out we had issues over "unpaid" expenses that were clearly paid upon moving out. It is extremely hard to get anyone on the phone that you need to speak to. The experience with them was very bad. read more

The apartment locations are good, but the apartments themselves are falling apart at the seams. The initial rent they promise will seem fairly reasonable, but be warned. After 12 months, they jack up the rent 10% or more. If you ever need to get ahold of anyone for any reason, good luck. The only people who are ever in the office are people who "can't help" with whatever issue you have. You can leave a message, but fat chance of someone calling you back. You can send an email, but it takes them days, if not a week or more to respond. I've been renting apartments for about 10 years now and this is the worst experience I've had. There are plenty of more reasonably priced, better apartments out there. Do yourself a favor and look elsewhere. read more

Braden Fellman Group - Water damage from a leaking ceiling (351 Hillcrest Ave. property). As you can see, mold is forming because they can't be bothered to fix it. - Apartments Near Me