Great customer service. Great communication. I bring all of my vehicles (6) here without hesitationread more

We are very happy with this company. We dropped my car in for the air conditioner to be repaired…read more Robert was wonderful. He explained everything thoroughly. The price was reasonable. The service was wonderful. When we picked up the car, Joy was very friendly and knowledgeable. We definitely recommend bringing your car here for service.

I feel bad writing this updated review because I have mixed feelings about PW Auto Clinic. (Know…read morethat many of the reviews here are for the previous business at this location - The Car Clinic). The steering wheel power telescoping feature on my 2013 Ford F150 failed. I took it to PW Auto Clinic and when I explained the problem in plain English what the problem was, the mechanic simply couldn't understand what I was talking about. I explained the problem repeatedly but he didn't understand what I was saying even though it was simply that the power steering wheel would not telescope. Even so, I got an estimate for $1,300. (Plus $150 for the diagnosis for a total of #1,450.00) I contacted the manager and he said to bring it back in so he could check it out himself. I had informed him that I found out that the mechanism can jam and sent him a link to a video that described how to fix the jam. He then sent me a video clip of him loosening a nut to free up the jam but it was clearly the wrong nut - the one for the tilt feature which works perfectly, not the telescoping feature. But he thought that the telescoping motor was burned out and needed to be replaced because it pulled a lot of amperage. But pulling high amperage can also mean that it's just jammed. I pointed that out to him but he never responded. By then, I had lost confidence in PG Auto Clinic So I took the truck to BSG Automotive in Yorkville. We went out to breakfast while they looked at the truck. I returned within an hour and my truck was in the parking lot already and the diagnosis was completed. In less than an hour, they did the following: They removed the telescoping motor and tested it. It was hot. So they put it in a freezer to cool it down but when they bench tested it, it heated up again and the bi-metallic circuit protector tripped so they knew the motor was, indeed, bad. But if PW Auto Clinic just replaced it would have burned out again because the root of the problem was that the mechanism was jammed. BSG then (all in less than one hour) removed the entire mechanism, freed it up so it's working perfectly again and re-installed it and the bad motor temporarily and ordered a new motor. The total parts and labor cost is $700 not including the $100 diagnosis fee. Bottom line: Diagnosis was $50 less than PW Auto Clinic and the repair cost $600 less. On top of that, PW Auto Clinic misdiagnosed the problem and, again, if they had just replaced the motor, it would have burned out again because the root cause was the jammed mechanism that I suggested was the root cause of the motor failure. BSG did a full and detailed diagnosis in less than one hour and fixed the root cause of the problem. When the manager sent me the video of him working the wrong nut, I texted him to let him know it was the wrong nut. He didn't reply at all. I didn't like that and it felt like he was giving me the proverbial finger. That's when I decided to take the truck somewhere else and I'm glad I did. BSG was incredibly fast and thorough, they found the root cause of the problem and they are charging much less for the job. I used to recommend the Car Clinic to everyone but I can't confidently do that now since it's PW Auto Clinic based on my experience with them. (Again, keep in mind that some of the Yelp reviews for PW Auto Clinic are for The Car Clinic previously at the same location.) On the other hand, everyone I talked to at PW Auto Clinic was very nice. Too bad the mechanic couldn't understand the problem. Too bad they misdiagnosed the problem and too bad they charged me 50% more for the a misdiagnosis and would have charged me $600 more to replace the motor which probably would have burned out again because they didn't find the jammed mechanism while BSG found it immediately and fixed it during the diagnosis. I'm saving $650.00 total by having BSG do the repair (correctly) rather than PW Auto Clinic. It's also too bad because PW Auto Clinic is right down the road from me and it would be great to have a competent auto repair place so close by. In fairness, PW Auto Clinic might do fine work for other types of repairs but they failed with this one and they were going to charge much more for the repair than BSG is charging me to fix the problem correctly. That price difference alone tells me to look elsewhere in the future.

Had a couple of issues with my car and had to bring it in wondering what was wrong. Trent one of…read moretheir key technicians looked it over and fixed everything wrong with my car. It's not easy trying to find a great mechanic but it's also not easy to find have great customer service to go along with it. I strongly recommend PW Auto Clinic for your car needs because they are know what their doing, but have great customer service.

I came here via a Groupon for a wheel alignment. Groupon had a spring special coupon so got a 4…read morewheel alignment for under $130. Picked it up online around 5pm It was easy to set up the appointment online via the DuPage Auto website. Had an appt for the next morning at 10am. The shop waiting area is clean and has tables so you can work or do whatever. My car was taken in pretty quickly after I checked in. The service appointment took just under 90 minutes. Checkout was a breeze with the Groupon barcode. Drive the car for a while before posting this. The alignment is great. Highly recommend! Great service, great price. No add ons or hidden added charges. A+++

Great customer service. JJ does an excellent job with customers and knows you by name. You can…read moretrust their recommendations on repairs needed. Highly recommend.

I used to take my older vehicles to Eric. Recently had an issue with my newer vehicle. I took it to…read morethe dealer- issue didn't get resolved. Happen to look up Eric Herbst and found his business. Called and was quite surprised that Eric not only answered my call but remembered me after 10 yrs!! I was surprised and shocked. Dropped my car off - expecting to uber home, he gave me a loaner!! He quickly diagnosed my vehicle and gave me a complete list of issues which I was not aware how dangerous it was to drive. He ordered the parts and had my vehicle repaired by noon the next day. Talk about this type of service and turnaround. I'm very pleased and grateful to have someone that is passionate about his customers. Without a doubt I will share my experience with everyone!!

I was driving my 1968 Chevrolet Chevelle when the radiator began to overheat. I managed to pull…read moreinto Herbst High Performance Garage just as my car started spewing antifreeze and water. The owner saw the situation, walked out with a reassuring smile, and said, "No worries--we'll get you back on the road." Despite all his mechanics being busy, he personally rolled up his sleeves and got to work. We discovered a blown hose and a fan belt that had jumped off the pulleys. He replaced both, topped off the radiator, and even noticed and fixed a few other minor issues--including adjusting the idle and making a quick repair to the carburetor. He worked quickly, efficiently, and with genuine care. In less than an hour, my Chevelle was running beautifully again--and he only charged me $200. Honest, trustworthy, and incredibly skilled, this gentleman is everything you hope to find in a mechanic but rarely do. If you're looking for a shop that treats your car like their own and puts integrity first, Herbst High Performance is the place to go. I can't recommend them highly enough.

Nolte's is the only place I trust with my car. They've been working on my cars for over a decade…read moreand always provide excellent and honest service. The owner, Mark only recommends services for what you really need and has very reasonable prices. I always recommend him to my family and friends.

I cannot say enough about how much I appreciate Nolte's.. I have gone here for years. They're very…read morehonest and dependable. I trust him to do only the work that needs to be done and to do it at a fair price.

I don't hand out trust easily-especially when it comes to people working on my vehicles. In my…read morefield, precision, honesty, and time management matter, and I expect the same from anyone I do business with. That's exactly why Scott's Service Place has my loyalty. I've brought multiple vehicles here over the years, and every single experience has gone beyond smooth, quick and easy. They're efficient, they respect your time, and they tell you exactly what's going on--no fluff, no upselling, no smoke and mirrors. Just straight answers and solid work. Scott, Dan, Erika and the ENTIRE team, especially the technicians putting in the elbow grease, run a tight operation. The technicians clearly know what they're doing, and they don't waste time or cut corners. You get in, you get out, and the job is done right. Scottsserviceplace.com at 110 Bridge St, Wheaton Illinois

I stopped by Scott's Service Place because of a low tire pressure. I already had a spare on and…read moredropped off the tire with a piece of metal in it to be checked and reinstalled later. A couple of hours later, I received a phone call from Scott letting me know that the piece of metal hadn't actually punctured the tire, and they couldn't find any spot where it was leaking air. Scott suggested keeping the tire overnight to double-check, and I agreed. The next morning, he let me know that the tire had held air perfectly and was safe to reinstall. We still don't know what caused the sudden pressure drop, but I've been driving on the tire for a couple of weeks now without any issues. What really stood out was the level of customer service. Scott and his team kept me updated every step of the way, made sure the tire was truly safe before putting it back on, and even followed up a few days later to check how everything was going. That kind of care and communication is rare, and I truly appreciate the effort they put in. I'll definitely be coming back to Scott's Service Place for all my future car needs!

I went on Friday, June 12 had a 9:30 appointment. when I got there I went into the office and I let…read morethem know that I had a Groupon which I had purchased I was told by a gentleman and a woman there I'm assuming that they were the owners that they do not take Groupon that they were not paid and that they never posted it to be bought on Groupon well I had an issue with that because it didn't sound right they never looked me in my eyes while they were telling me that. I assume that they were lairs. I walked out I purchase another Groupon and I went and had my oil change. I decided to write this review because I felt as they were not honest

What a great place to bring my car. I took my car in to address the engine light that was on. I…read morewas a bit concerned I'd be charged for unnecessary work but that was unfounded. It was a very minor problem with my gas cap. I believe the folks here are very knowledgeable and honest. The woman at reception was a exceptionally nice and Ron, the mechanic, was very thorough and honest. I will bring my car back in the future for maintenance and will recommend this place to others.

DuPage Auto Werks is one the best deals in town. These guys have been servicing my car needs since…read more1995. I've had at least 10 cars serviced through them and purchased at least 5 cars from them. They are honest, fair and trustworthy. I wouldn't stay with a team that wasn't. Cars are mechanical and these guys know how to fix them, if they don't they tell you up front and give great recommendations on what to do next. I put my money on DAW and I won't stop now. Thanks Dwayne & Team. Sincerely, Doug Parker

i requested an estimate they said they would call back in 5 minutes i waited an hour called them ?…read morehe gave me the price then said it would be an additional 100$ for an oil change when the oil would already have been drained his total price was in line with other shops until he quoted the 100$ extra my final choice was a different shop that was 225$ cheaper for the whole job and they explained it to me which i was already well aware what was involved. remember people are more educated than before with the world wide web and chat gpt i had read previous reviews and was set to go to your shop until the added 100$ i did not mind calling back i understand your busy