More to come on this! i was originally charged and threatened with collection agency for an ice machine after my 2nd TKR procedure last October. when I called the first & second times, i originally explained i never received an ice machine when I left the hospital. it took 2 months of calls and complaining before the Brace Center simply sent me a statement with a $ -0- balance; however - a couple of weeks later, i received a claim notification from my insurance company, (Blue Cross/Blue Shield), who confirmed they received a claim from the Brace Center for said ice machine.
The claim was subsequently paid 100%.
As of today, the Brace Center appears to have defrauded my insurance company and, to date - I do not have, nor have I received the ice machine. On last attempt to call & ask the Bedford location, to find out if I can pick up the ice machine, or if it can be shipped to me - since it was paid for by my insurance company - i was simply given a name & number of someone else to call, (Parker).
no explanation, no acknowledgement and clearly no accountability. Follow for outcome - as I will commit my experience to social media as well as my local news affiliate for consumer rights as as well possibly an attorney for consumer rights and insurance fraud. read more