Very poor customer service and shoddy product and iron work. They used to be a good ironworks company years ago, but not anymore. Don't use them. You will be overcharged and underserved. read more

Bracci fence installed a PVC fence yesterday after coming out to my home for a quote recently. They were professional, timely, and my fence looks awesome. I had been shopping around and they were the people that seemed the most knowledgable. I was surpised how quickly we were able to find a time for installation and now I get to look at this beautiful fence instead of my silly neighbors :) read more

I fully agree with reviewer Vicky M. She said:" These guys thieves and frauds." It is truly so! She also said "They have idiots running the company." And I agree again 100%! I would even add more - I do not believe that they have any sanity! Judge by yourself: I got in my mailbox Bracci Fence advertisement and decided to call to find out if they can paint my existing railings - it is iron tubes about 5 feet 2 pipes in the front and two in the back of the house. Estimator Carla came and spend 2 min looking.....For over a week I was waiting for Carla to call me back and called myself. I was told that Carla is still calculating! And got the answer - to paint 10 feet of two pipes IS GOING TO COST ME $4,000.00!!!! I asked why not a several Millions and got respond that it will be taking two man two days and the paint! It does not need two man and paint cost $20.00! WHEN WE USED THE ORIGINAL COMPANY THAT INSTALLED MY RAILINGS - IT COST $2,100.00 TO INSTALL THE PIPES WHICH WERE ALREADY PAINTED IN THE FRONT AND INSTHE BACK JUST $2,000.00!!!It is because the other company has SANE owner and workers! HOW TO PAINT ALREADY EXISTING RAILING WILL COST TWICE MUCH WITHOUT RAILINGS NEEDED TO BE INSTALLED?! Insanity, negligence and abusing trust treatment to the potential customer! I was thinking to save money with them -if they are advertising so heavily! But it turns the way - THERE IS NOTHING TO SAVE OR GAIN WITH BRACCI-BRACCI BUT ONLY TO LOSE!!! Stay away from Bracci Fence and it will be much better for you! There is so many fence making and installing companies and some are good! Ours original - (NOT BRACCI) is good and I will use them again! read more

I had a fence repaired and reconstructed. They did a great job. The two gentlemen who did all the work did a were wonderful. They were very pleasant and very accommodating. Worked and did not stop working no matter how hot it was. I highly recommend them. read more

These guys thieves and frauds. They have idiots running the company, who can not measure (Carla) or even follow simple instructions (Chris). If you expect to get your fence on time or even what you ordered then do not go with this company. They lie endlessly (Kristen), will take your money and not deliver. You have been warned. Stay away. read more

Went here looking to replace and fix parts of my deck that was damaged over the years. Not being the greatest handy man, I needed some direction. As soon as I walked in, I was greated with a warm welcome and asked if I needed any help. I explained my situation and was immediately introduced to someone who deals with outdoor decks. I was really hoping that the guy I met wasnt going to start using all this contractor terminology which would just confuse me more. Just my luck, the man literally said he wont use terms I didnt understand and to ask him to explain what something meant if I didnt understand. He walked me through what I needed to do and even showed me a few pointers outside by the lumber yard they have on site. I was able to walk away feeling pretty good about what laid ahead. Service was great. Price was right. The owner even came out to see how things were. Seems like a decent guy. Will definitely be back for future projects. read more

DO NOT USE THIS COMPANY I am so disappointed in their service. They installed our fence incorrectly and the gate latch doesn't work. We called to have them fix it and they want to charge FIVE HUNDRED DOLLARS to fix their own mistake! Get your fence somewhere else. Unprofessional and poor quality. read more

Bracci Fence - Horrible! - Fences & Gates Near Me - Brooklyn, New York

This company was a nightmare. I wish I would have gone with one of the other 4 quotes I obtained. Bracci was slightly cheaper but cost me much more in headaches. Originally I was told 2-4 week wait for my fence installation. I put down a 50% deposit. I called around weeks 3 and 4 and was always told "next week". At week 5 one of the owners called me and said they couldn't do the job as drawn in the contract due to a neighbor's tree he observed in a photo his man took. (None of the other contractors, including his man who came to the house thought the tree would be in an issue) But he insisted we had to alter the plans. He also said it would be "a few more weeks" until delivery. I met with my house contractor that eve, who also does fences (just much more expensive ones) and he confirmed there wasn't an issue with the tree. I called the owner back the next morning and he was confrontational and aggressive and repeatedly yelled (literally yelled) that he "was 67 years old" and was positive the tree was in the way. I asked him to send a man out to look at it in person. He refused. The next day I asked for my deposit back. He said I "wouldn't get much back". Only when I responded that we would then end up in court (they were clearly in breach of contract. outside of the promised delivery date and unable to install the fence as drawn in the contract) only then did he stop yelling and ask what I wanted...which was to simply TRY to install the fence as originally promised. He then said he would schedule it for the next week and immediately transferred my call over to someone to book it. Well, it wasn't the next week...or even the next. Finally, at 8 weeks they came to install it. Took 2 days because the guys work half days. And guess what, the tree WASN'T an issue at all. The install guys immediately said the tree wasn't a problem after looking at it for like 2 seconds. This mean, stubborn owner guy was wrong and caused me, my husband, our landscaper and himself a lot of time and headache needlessly. I give them 2 stars because the install guys were nice and did decent work. We aren't as in love with our fence as we hoped to be, but it's good enough. read more

Ever have to stop fence installers from setting a picket fence diagonally across your garden instead of neatly around your garden as per the installation diagram and agreement? I have. read more

Don't bother. I only gave 1 star because that's the minimum. They deserve zero stars. They didn't even follow up after the free estimate. I'm still waiting and it's been over 6 months. Unreliable, non professional don't bother calling soooo unprofessional. read more

This company just installed a custom PVC fence in my backyard three weeks ago and it is BEAUTIFUL. They were very professional and very patient with answering my questions. My fence was installed exactly within the time frame. I would definetley recommend Bracci Fence & Iron Works to all my family friends. Thumbs UP from a satisfied customer! read more

Bracci has installed window bars on my basement and built me a cedar fence. I am very happy with both jobs. The installers were professional and personable. My only complaints are with scheduling and promises. The window bars took much longer to manufacture than expected, and the fence guys showed up one morning without warning. The next time I use them I'll call them and keep tabs on the job. read more

Bracci Fence installed my stair railings. They did a great job! Luis and his co-worker were professional and did great workmanship. And I want to thank Kristen for working me from ordering to end of the project. She was professional and it was pleasure doing business with her. I plan on using them for future project that I need for my house. I would recommend Bracci Fence to anyone. read more

As the owner of a new home not too far from Bracci, I was hoping to start a long relationship with a local family-owned business. My job was simple: build a replacement gate for the chainlink fence in front of my new house. My first contact was promising: I called to ask what kind of measurements they needed, and the man I spoke with (a member of the Bracci family, I believe) was quite helpful and specific. I came to the store on June 25 to place the order. I was told that normally it was just 2-3 days for a small job like this, but they were backed up, so it would take a week. A week passed, and no word. I called a few times, and each time was told it would be a few more days. It was finally ready on July 9 -- it only took twice as long as promised. I had rented a car for a few days, so I went to the store and picked up the gate. When I got home, I quickly realized it didn't fit: it was -exactly- the same size as the opening, with no accommodation for the hinges and latch. I called, and they offered to pick it up, fix it, and deliver the new gate--that seemed like a reasonable way to make good. But again, the pickup only happened after I called a few times to see when they were coming. The guy picking it up asked when I wanted it back; I said, oh, early next week would be fine. I called Tuesday afternoon and was told it'd be a few more days. Finally, the second-draft gate was delivered on July 24--almost exactly a month after I placed the order. But it still didn't fit! It was somehow still exactly the same size as the opening. I was about to leave town for about a week, so I asked the delivery guy if the third try could be ready on Monday, August 3; he said he'd do his best. When I called the Friday before to confirm, I was told that they were really backed up in the shop, and it wasn't quite clear where my gate was, anyway. So, today, 6 weeks after my initial order, I called and spoke with someone in upper management, who was not at all interested in delivering a fixed gate, so I got my money back (though he was very careful not to give me a refund for the hinges and latch, which had been left at my house during this saga). Needless to say, they've lost a few decades of my future business!! read more

DO NOT do business with Bracci Fence. I paid them for work in April of 2015 and they did not start until July 2015. I had to call them every week to ask when they were going to install the fence. When they finally started the installation, they worked for one day, installed one section, and never came back. The phone receptionist is a rude and ignorant woman. To top it off, the workers were staring at my wife like predators. I am filing a lawsuit. Do not hire them to do anything, you will very likely regret it. read more

I think these people leaving bad reviews are utterly and completely wrong with everything they have said. I've ordered many, MANY times and have gotten nothing but great service. I've recommended bracci fence to friends and family, they too have been nothing but happy. Bracci fence is family owned and run, it's very personable and I like to support small businesses. Their work is thorough. Do not let these negative reviews change your mind about calling and doing business with them. Clearly people leave more bad reviews then good on yelp which doesn't look good on a company! I'm glad I saw this because I want to set the record straight and boost their star rating! read more

I called Bracci Iron works to do my fence and Gate work. Luis came and measured everything out and was very precise and professional. Then I met with the owner Tim and he went through everything thoroughly. They installed my fence and gate around four weeks later and I was extremely happy with the quality of work and the quality of the fence and gate. I gave them a design of what I wanted and they copied it exactly. The men who installed the fence were excellent, patient and professional. When I had to call the office the secretary's Carla and Malaysia always call me back immediately I had a great experience with them . I highly recommend Bracci they are an excellent company. I am very very happy with the work that was done read more

Absolutely the worst fence company in existence. Nobody at this company knows anything at all about what a fence is or how to install it. It has been most aggravating experience in my life dealing with these totally incompetent morons. Everyone at Bracci fence is a completely useless idiot. DO NOT USE BRACCI FENCE!!! ANY FIVE STAR REVIEWS ARE FAKE. read more

Let's say I would still be waiting on an estimate. On the first "appointments," I stayed home and waited on day. When I called the receptionist claimed the estimator showed up although no one ever called or rang the bell. After the second no show, I just didn't even bother to call back. I guess they met their quota for the month and didn't need the extra business. read more

These guys just installed a beautiful fence for me and they did it in record time. They walked me through each step of the installation. I made changes to the layout and they did it without any complications. But the best thing of all is the price. Plus I wasn't charged extra for the changes I made. I have recommended them to my friends and neighbors. read more

I only gave 1 star because there is no way to give less and leave a review. I got estimates for more than half the price but went against my better judgement thinking that dealing with a "reputable company " is the smarter decision. In hindsight that would hold true "if" this was a reputable company. This is a great place to do business if your into being lied to constantly. The staff is actually extremely nice but don't expect to get a job done correctly. They destroyed my entire front of my home on a job that my neighbor had done in 2 hours, the exact same job. I placed this order on June 22nd today is August 27th and my job still isnt done, i was given a 2 week estimate for this order to come in and be installed in a few hours. I have no words. Broken steps and broken promises is all i have gotten on a consistent basis from this company. read more

Beautiful fence in our backyard with a gate. The fence is perfectly straight, sturdy, and the look is fantastic!!

We needed our fence raised and Bracci made the process seamless and easy from day one. Juan & Luis took excellent care of us, communicating the needs and expectations throughout. It was a custom, complicated job and the end result looked like it was always there. The fence was completed quickly and efficiently and looks so beautiful - it made such a difference in the privacy & comfort at our home. read more

They came to my rescue when I needed emergent services. The Salesperson was very professional and the installation person knew what they were doing. The work was neatly done and I'm pleased. I need some other work done right away and I'll be calling on them again. Ann N read more

The owner appears to be nice however he is a horrible business man. He installed rails on my steps while I was on vacation and it was a horrible job when I returned. I expressed my dislike and hate for the job done he asked how he could satisfy us I told him I wanted it removed . Now 8 months later the ugly aluminum rails are still here nothing changed and he has the or audacity to send us a letter threatening to put a lien on our home and taking legal action for the remaining balance of $375. He also Lied stating that he called us and I now not wanting to pay him. He is a joke for a business owner and he is a liar. I wish I read the reviews before I paid him. No one should ever deal with this business... If my eyes were closed I would call him Donald Trump.... A pathetic liar and a thief. Do business with him if you want I'll be your disappointment and your loss. I should sue him for the crappy work he did. read more

I called on July 2nd to have someone give me an estimate. I called today 7/11 to confirm my appointment time and the receptionist never put me in the book. To make it worse she said no one would be able to come on the original date 7/12 because her estimator was not familiar with the area. I will never do business with them if this is how it goes before even getting an estimate. They should be ashamed, it is terrible business practice. read more

worst experience ever unreliable liars and scam artist quoted me one price i left a deposit then totally changed the price not to mention calling me at 9 am screaming like im a child by the owner tim bracci himself and threatening me ! this business is a joke go at your own risk read more

Bracci fence and iron works, where do i begin. Maybe with the absolute outstanding customer service they provide, or the low prices they offer to every paying customer. As a new customer to this business, i without a doubt will return with any concern i have, because they actually get involved with the customers issues and help them to the best of there ability, and believe me, there ability far exceeds those of other hardware stores. that is why Bracci is the number one choice to me, my friends, and family. The gentlemen behind the counter are all around specialist in every field, they assist you down the aisles, make you laugh, and will help the customer from the beginning and end. It is ALWAYS a pleasant experience dealing with the Bracci's and there wonderful employees. i wouldn't go anywhere else because that would be foolish read more

Just had a chain link fence installed. Job was professional and done in a timely manner. Very satisfied. Highly recommend Bracci fence.

I called Bracci to repair my fence that was installed by this company. A car hit my iron fence and shifted the lock. The first time I had this experience, Bracci charged me $385 for a 5 minutes adjustment. I called Bracci in June for another adjustment and I was charged $500 for a 2 second adjustment. I lived less than 10 minutes from Bracci fence. I called the manager to ask for an invoice adjustment and I was surprise that this company would not work with me knowing that they installed my fence in the front and back. Surprising the price goes up more that 75% in one year for an adjustment. Customer should be aware that this company is unreasonable and it seems like price gouging. I would never use their service again. I think it is a disgrace to take advantage off a customer. I would never rush again, but call other companies that are willing to work with you, they are not the only game in town. read more

I hired Bracci to fix iron bars for my window so that it would fit an air conditioner. In May. Many sweltering, air conditionless weeks later, we are still waiting for the job to be completed. Though they took detailed measurements when they were initially here, I found out that their technician had been trouble reaching me and needed to come back out to the house. My voice mail was full, so initially my bad- but I had to call three times just to find that out, towards the end of June when I was wondering why I hadn't heard anything (I hadn't missed any calls from Bracci's office number). After the technician came out to the house (to do what? I have no clue- he was only here for a couple of minutes, and like I said, someone had already taken detailed measurements) he said it would take 7-10 days to finish. A week later when I called, they said it would be ready the next Friday (another ten days away.) The next Thursday when I called to find out what time to expect the next day, they said it would be ready "Next Friday." The contract said 6-9 weeks, which ended yesterday. I'm sweaty AF, and pissed at the constant delays and poor communication. It's a simple project and they have had tons of time. If things came up to delay finishing the project- they should have at least called to let me know, instead of waiting for me to check in on them. Make it right Bracci- finish this job quickly and don't charge me for the other half of the project (you ARE in breach of contract now) and I will take down my negative reviews. read more

had my fence done by this company, and i couldn't have been more happy. very knowledgable people, and very patient as well. i reccomend to anyone looking for a fence read more