I'm sick and tired of getting nickel and dimed by businesses. I've been a customer here since they…read moreopened, and have spent a lot of money. I asked for the paper sleeves for the wine I was buying today and was told I'd have to pay extra for them. This is the only liquor store that I know of that charges extra for the paper sleeves. I opted to leave the wine and go elsewhere because if I'm spending close to $80 I shouldn't have to pay extra. I could understand charging for plastic to try to keep folks away from needed them, but these are recyclable bags. I use to buy from these folks pretty much every week, now someone else will get my money from now on. Doesn't seem like great business sense, they lost the sale to me today and all future sales because I won't be back.

Great store, friendly staff! They are always happy and…read morehelpful! They carry a great selection, paired with a good price range. Somethings are a little more expensive then BC Liquor stores..... but they make up for it with the fantastic specials!

Great liquor store, I'd say it's one of my favourite ones out of the two to be honest. It's not as…read morebig so do have limitations for what they carry but they have a lot of unique ones. Similar prices with most other liquor stores and great service and attitude. Very clean and organized. They do cash return for recycled bottle that are bought as their store like some others ones too. They carry my favourite brand's sparkling sake and a few good prosecco and one of my top choices are Lamarca. Their beers have a lot of unique and interesting labels and package designs. The have a few very nice strong and bitter beers as well. Lots of parking spaces and a safe area and bus stops at walking distance.

From the owner: We love Beer, Wine & Spirits - Our Brand Promises to you, the customer, are 1. Unmatched Level Of…read moreService, 2. Outstanding In-store Experience, 3. Unique Product Selection

We'd heard great things about The Frog liquor store, and we finally stopped by. We were blown away!…read moreThey offer unbelievable prices, host fun contests, and have an incredible selection of unique items we've never seen at any other liquor store. Plus, they have a fantastic loyalty rewards program. We're hooked!

A couple of years ago, while visiting family in Alberta, I stopped into a Liquor Depot in Edmonton…read moreto buy some wine. At the checkout, the POS terminal crashed mid-transaction. The clerk apologized and re-entered the transaction. It went through the second time. But I kept both receipts, just in case. Sure enough, when I got my MasterCard statement a few weeks later, I was billed for both transactions. Now back at home in Coquitlam, I sent an email to the manager at the Liquor Depot in Edmonton where I had shopped a few weeks earlier. I scanned and sent a copy of both receipts and my MasterCard statement. He replied within hours, apologizing again, and advising me that if I went to the nearby Coquitlam Liquor Depot location on Barnet Highway, I could get the refund processed on my MasterCard. So I went down there the next day. It was the first time I had ever walked into the place. As was I explaining the situation, the clerk politely interrupted me and said they were already expecting me. She again apologized for the bother, and processed the refund at once. What had just happened? Frankly, this level of customer service completely floored me! That was my "introduction" to the Liquor Depot on Barnet. I've since become a regular. The customer service has consistently been friendly, knowledgeable, and helpful without being pushy. Just one example: this past summer, we bought several bottles of an inexpensive table wine from the Okanagan. Two weeks ago, I had the idea to buy some more, but couldn't remember the name of the wine. Well, all I had to do was give the clerk a rough approximation of what I thought I remembered the name of the vineyard was, and she said, "Oh, yes, you mean this one right here...." Excellent service, but also very good prices, comparable to BC Liquor Store prices, and sometimes even lower when they have a promotion. Definitely better prices overall than other private liquor stores I've shopped. The general selection of wines is good, though not great (I focus on wines only because we don't drink a lot of beer or spirits). A lot of the same labels you see at BC Liquor Stores, but several others you don't, including one of our very favourite Oliver vineyards, Silver Sage (although, regrettably, a very limited selection from this wonderful winery). Parking isn't the greatest at this location, but I don't mind. We shop here regularly--definitely our favourite private liquor store!

I have to say one thing just to get to the point: this place has a really great staff. They were so…read moreincredibly helpful, from needing to recycle boxes of bottles, to needing to location a list of wines and beers, they were just amazing. Also this place is not as busy as other places, so I suppose that's what makes it better.

We dropped in last Saturday, about 11am, before heading to lunch in the area. I had wished to…read morecatch two or three of the 'specials' listed in their current flyer, which I had found tucked into Safeway's Friday flyer. A good idea I thought, decent prices on some grog I like, and we were heading nearby, via a car, so some easy shopping before lunch. Yeah, right ... no such luck!!! Two of the three products I was seeking were not on the shelves - the shelf cards indicated where the products should be, but the spots were empty. The third product was there, but was listed at full price!! Ok ... time to seek some staff assistance. After talking to the two staff persons, and getting the "we do not have, and do not know when we will have" crapola, I ended up accepting a 'rain check' for the two products they did not have - ignored the other, and we were out of there. Left to wonder - does getting these rain checks really help getting the actual products if/when they might come in? Seems all they could say was "call and ask". Thanks Safeway, I thought your liquor store was not for me when I went there the first time -- I know now those thoughts were on on-the-mark!!

I've been buying my favourite wine here among many other beverages since the store first opened. I…read morerealize it has changed owners since. I went in a couple of days ago and bought my usual box of wine (no judgement please ;)). Unfortunately, it didn't taste right. Something was off. I tried to exchange it twice. First time the manager wasn't there, second time the manager refused to do anything for me. I'm out almost 60$. He told me to contact the winery and maybe they would replace it. He has lost a long time customer. I shop at the Safeway there at least once a week but will now take my business for alcoholic beverages else where. I understand that government liquor stores will take back products that are not right but private liquor stores are at the judgement of the manager. The odds buying a product like this is very slim but beware taking a chance here. Once he has your money, you are out of luck.

The only saving grace is its convenient location. The staff is rude and most products are…read moreridiculously overpriced.

What a Hell of a Wednesday ! 5 absolutely delicious bottles of Scotch Whiskey tonight . Great…read moreDrinks and Great company. Love the selection of whiskeys and the special tasting events that they hold. I ended up buying 2 bottles . Great selection that you cannot find in other liquor stores. specialty liquors. They carry my favorite stoli elit vodka as well!!!!

From the owner: We love Beer, Wine & Spirits - Our Brand Promises to you, the customer, are 1. Unmatched Level Of…read moreService, 2. Outstanding In-store Experience, 3. Unique Product Selection

My second stop within 'Suter Brook Village', Port Moody recently. A first-time visit at this…read moreparticular 'BC Liquor Store' for me. It was a smaller-sized store, and the service provided was friendly, personal, and accommodating. The wine I was looking for was not out on the shelf -- was it sold out? or just had not be shelved? -- a clerk went back to the stock room to check for me - seems it was sold out. But the spirits desired were there. Cool location, friendly/accommodating service - I enjoyed my stop & shop visit there.

I might have alarmed my family with my bulk purchase of Canadian beer and whisky. If they didn't…read moreknow that I was an alcoholic before, they sure do now! Who could resist at these prices! Brands I haven't even heard of! Things to fly back into the states! I kinda wish they had six packs of La Fin Du Monde, however.

I brought my 19 year old son in to help me carry what I was purchasing. The clerk insisted on iding…read morehim even though it was made very clear to him that the purchase was for me. Likewise I was approached by staff who offered help in a passive agressive way regarding what we were holding. How many other people are bringing their children into their store and being treated like this? it is outrageous. They have lost a customer.

I am so happy I found this place in April. The selection is awesome! It's really great to be able…read moreto grab a nice table wine, local beer and try a new gin when the occasion hits. It is always busy so other people must know it's a gem. But even if the selection wasn't top notch I would still have to say that the customer service is! Hands down the friendliest staff in a liquor store I've encountered in the tri-cities. Oh! And they are above and beyond pet friendly. My dog had his picture taken and is on the kiosks at the front. He always loves the pets and treats too. This place has me going the extra kms past several other liquor stores to pick up any supplies I need and are well worth it.