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Austin Station Liquor Store

4.0 (1 review)

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18 years ago

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Central City Liquor Store - Exterior

Central City Liquor Store

2.3(16 reviews)
7.1 km•City Centre
•$$

Service with a scowl! The blond manager is always rude and needs to change her attitude. I mean…read moreevery single time you have to have an interaction with her she is horrible!!!! When shopping I say hello, nothing in return. I say thank you, just looks away with zero acknowledgment and sour face. Not a you're welcome, or thank you for spending your hard earned money at our store! Time to spend our money elsewhere.

Extremely unprofessional and rude service -- by Tim and Jashan…read more I was just at this location and had an incredibly frustrating experience that absolutely needs to be addressed. I provided two valid forms of ID to the cashier: a government-issued driver's license with a photo, and my MSP card. I fully understand that two pieces of ID are required, with at least one containing a photo -- and that's exactly what I provided. My driver's license fulfilled the photo requirement, and the MSP card was offered as the second piece. Still, I was told that the MSP card was not acceptable. What made the situation worse -- and frankly, unacceptable -- was the rude and dismissive attitude from the cashier. Instead of calmly explaining the reasoning behind the policy, he repeatedly said, "Give me a debit or credit card", as if that was the only valid option. I was simply trying to understand how a credit card, which has no photo or government affiliation, was considered acceptable -- but a government-issued health card was not. That makes no logical sense, and I was not arguing, just asking a basic, reasonable question. Rather than answering or attempting to explain, he shut me down, talked over me, and refused service. I wasn't being aggressive or confrontational -- I was being respectful, and just trying to understand the logic. I've worked in retail sales myself, and I know how hard the job is and how important it is to treat a fellow worker with respect. I would never speak to someone the way I was spoken to today. Unfortunately, both Tim and Jashan showed zero professionalism, no customer service skills, and no interest in resolving the situation respectfully. I even pointed out that I've been a regular customer here for a long time and offered to pull up my info. I even made a light-hearted comment about how much money I've spent here (I have coming to this place for the last 3 years). That, too, was ignored. I was treated as if I had no standing or value as a customer, and frankly, it felt humiliating. And to be clear -- I am not some drug addict from Whalley. I am a paying, respectful customer, and I expect to be treated accordingly. Today, I was not. One final note to management: Tim should absolutely not be in a customer-facing role. He clearly lacks the communication skills and attitude required to deal with people respectfully. Perhaps he's better suited to stocking coolers in the back where he won't be pushing long-time customers away. I would genuinely appreciate the opportunity to speak directly with the owner about this. The service I received today was not just disappointing -- it was offensive and completely avoidable.

Berezan Liquor Store - Coquitlam

Berezan Liquor Store - Coquitlam

4.0(3 reviews)
3.0 km
•$$$

Dearest Emily and all the delightful staff at our favourite beverage store. You always have what…read morewe're looking for and at competitive prices. Best of all you have a point system tagged to the receipts and phone number. Well, it's always fun to ponder which of your prize boxes to stick the receipt in even though one might never dreaming of winning anything. You can only imagine my surprise when I was called to the phone to discover that not only had I won some bling that I'd proudly wear to the beach, nooo... just look at this beautiful prize that now is featured in our garden! Thank you so much and as always I have to say that your team is one of the friendliest and enthusiastic crowd in any retail store. It must be fun to work with you. Have a wonderful summer to all the gang! Nancy

I had a good experience here buying a couple bottles of wine. I couldn't decide on which brand or…read morewhich bottle of wine I should buy. A young female staff who worked here greeted me politely and offered help to me. She introduced different bottles of wine to me. She was very patient and enthusiastic providing some recommendations to me. When I paid at the cashier, the same young female staff was very friendly and chatting with me about wine. I appreciate her help that made my buying experience better and easier. FYI - This was the first time I visited this small liquor store and I didn't expect to receive such a great customer service here.

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Berezan Liquor Store - Coquitlam
Berezan Liquor Store - Coquitlam

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Austin Station Liquor Store - beer_and_wine - Updated October 2026

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