I went to fill my tank. I use the BP Rewards.
This gas station DOES NOT allow you purchase gas with Debit at the Pump
This gas station also MAKES you choose if you want a car wash every time you have a transaction at the pump.
I went inside to pay for gas, and I was using my BP Rewards card. (-5 cents/gal), and was paying with my Debit Card, (-10 cents/gal) total of 15 cents off each gallon.
I went out to the pump, and could only select ultimate. I did not ask for Ultimate.
I went inside and informed the older Middle Eastern guy. He said that we would have to cancel the entire transaction. (this would also use up my 5 cents off reward)
Did the transaction again, and he pushed the credit button on the card swiper, when I told I was using debit.
Cancel Transaction.
Did the transaction again, Swiped my rewards card. No rewards available.
I informed the Old Guy. He went to another machine and gave me the 5 cent/gal discount. I paid with my Debit Card.
I went out to the pump, and the regular price was $3.43. Price on my pump: $3.38 (5 cents off)
I went back inside to inform the Old Guy that I didn't get my discount for using my Debit Card. He said "it will show up when you are finished." (this has never been the case before, and any other BP)
I filled up and the price per gallon never changed, so I went back inside.
There was quite a large line now, I gave him my receipt, and said that since I used my debit card, he owed me 10 cents for every gallon that I pumped (12 gallons total).
He told me he could not do that, and I informed him that I will be standing here until he does, since he was the one that messed up the entire transaction!
I explained that I was supposed to get 10 cents off a gallon, since I was using Debit, and then also had a 5 cent discount from BP Rewards.
He asked why I didn't just pay at the pump, and I stated that "You don't allow for debit transactions at the pump at this station." He agreed.
Then he said, I remember you had a problem a while ago, (when a trainee was working), and he told me to "Take my business elsewhere." and gave me the $1.20.
I will NEVER go to this gas station again, and am reporting my experience to BP directly.
Incidentally, the printed receipt says Cherry Hill Amoco.. read more