I go to this BP about 3x per month. It has a new car wash that is the best self serve car wash in the SW metro area. It gives you a choice of touch free high pressure wash or a soft touch brush wash, and it provides a 90 second blow dry!
Now the part that makes me give them a low rating. Today as I was in the wash I looked at my receipt and noticed I was overcharged $1 for my wash. I purchased at the pump the deluxe wash which is $10.99 without gas or $9.99 with a purchase of 5+ gallons, I bought 19 gallons.
When I told the cashier about it he was very rude and said, "I am not going to open my til for just a dollar, besides, I've worked here for over 10 years and that has never happened". He then informed me that I would have to come back and talk with one of the managers if I really wanted a dollar.
Quite frankly, I could care less about the dollar, but the customer service aspect was atrocious. I'm writing this because my wife told me she has had trouble with the same guy...very crabby and rude, she says. She also said that she has quit going there because of him. She prefers to pay inside rather than at the pump, so it's too likely she would run into him again. I think I'll take her advice and not return again. read more