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    2 years ago

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    bp

    (10 reviews)

    Kenwood

    DON'T LOSE YOUR RECEIPT!! Apparently they have no way to ever reproduce them again, so should you…read moreever need warranty work on what they've done to your vehicle, you'll be up a creek with no paddles! Great mechanic [Sam], he diagnosed the issue quickly and thoroughly repaired my vehicle in an exceptionally timely manner. Their front office/accounting was a nightmare though! Caroline in their front office promised to fax me a copy of my receipt after my bill was paid. I was out of town and had to wire cash to a friend in Chicago to go pay the bill for me because this place would not allow me to pay over the phone with my credit card; I wired money to pay this unseen invoice, a friend took the money to them and paid the unseen invoice, then the next day she never faxed the invoice! When I called two weeks later to ask where the receipt was, I got the runaround. Caroline suggested I just get the receipt from the person who came and paid. He called her to explain that was not an option, and asked why she didn't just fax the receipt to me as she'd originally promised. She told him they don't even have a fax machine, that she'd have had to go to Kinko's to send the fax. Then we asked if she could reprint a copy of my receipt so that I could send someone local to pick that up for me (since I am still out of state). She said, "NO", that it was too late now because all the prior month's records were gone to accounting -- she no longer had access to them. Oddly, the Better Business Bureau website lists them as having a fax number [773-667-7358] which I called -- and it seems to work just fine! Had I known they were never going to fax me the documents as they'd originally promised, I' would have had the person who went to pay for me in the first place guard that receipt with his life --- now how the heck am I supposed to ever have proof of warranty for my service or document this expense on my business taxes? RIDICULOUS!

    If you're looking for honest car repairs this is the place. For many years I've brought my cars…read morehere for routine maintenance and major issues. The main mechanic Sam is very knowledgeable about all repair areas including tires, mechanical, electrical, pumps, brakes and air conditioning units. Over the years I've found the prices to be fair and reasonable when you weigh the cost of taking your car into a dealership or taking on a 3 to 6 year car note.

    bp - servicestations - Updated May 2026

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