I would stop there in the morning before work for something quick to eat but they never have any…read moreprepared food. Why have the equipment if it's not going to be there. The prices on other items are outrageou! staff is non existent i guess if you have self check out that's good enough. sheetz is cheaper and has better food why is this place even here?? it's a complete waste of retail space.

Shout out to Rachel, the manager at this location! I knew there was a female manager here because…read morethe women's restroom has all the free toiletries a woman may need & arranged in a very inviting way. I see you Rachel! ​

It's truly incredible what these guys can do. Amazing quality work at great prices. From cars to…read moremotorcycles anything you need can be had here.

Under new owner. His prices are great and he gets work done quickly. Does not buckle and dime…read morecustomer. After doing other work, I asked him to replace a broken passenger mirror that I provided.. he did this will I waited and did not even charge me for it!!

So a car driving in front of me on the road suddenly lost a giant chunk of his bumper. Initially I…read morethought it was going to hit my windshield- it landed in the road in front of my poor little car. Because of oncoming traffic, I could not swerve, or because of the car behind me- stop safely. I hit it and heard the crunching tearing sound. Mercifully, the car behind me stopped. I had to back out to get this giant chunk out of the bottom of my car. In the moment I should've pulled over, but I asked Siri for the closest repair shop. This was Steve and Jerry's. At this point I prayed for help. I was petrified. I spoke to a sweet woman who said she was going to go chat with her son in law. My car died a minute from their shop. He chatted with me briefly and said he would be right over. He walked over in the rain. As he looked- his expression was grim. It seems this chunk tore the radiator and compressor, and he wasn't sure about the engine. The cars check engine light was on. My tow driver towed it over. He had a longer look and came in to chat with me. This was pretty massive. He felt it needed to go to the dealer, and told me to file an insurance claim. I started the process in the waiting area and soon I had a plan in place. Not only did the technician offer to drive me back to my home (I had a friend coming), but his mom in law kept the store open until my friend arrived, keeping me warm instead of standing out in the cold. I did request to pay for the detailed assessment, and I did so. Can you say over and above? I don't know many places that would do this. Even though the damage was beyond their means (because it was pretty catastrophic needing a dealer's help), they still made sure I wasn't left literally out in the cold. I can just imagine how their regular customers are treated, I was new to them! The office Goddess informed me they'd been around for 54 years. I can certainly see why. Her husband took great pride in his service (he's been departed a decade or so) and the business remains in their family. What great, kind people I ran into today. I would recommend this business wholeheartedly. On a cold, rainy, horribly gone wrong and not so funny April Fool's Day- I met a couple angels that gave me hope. Thank you both of you for your help, and especially your kindness. I am deeply grateful.

Poor quality of service. Took my vehicle in (after waiting 2 weeks for an appointment) and paid…read morefor a squeak to be greased and a muffler fix. After paying for the grease and being referred elsewhere for the muffler, the sound returned the same day... a refund was not granted and I was told I knew that new parts would be a better option, after the fact. Sandy was especially rude, the day of service and when I called back

Needed a stereo in a Jeep I had just bought. Went in told them what I was looking for and they set…read moreme up with a stereo that was as close to that as they could. When I picked up the car everything worked fine. Has the basic functions I wanted, and options my wife was happy with. The only down side was had to leave it overnight so they could get some parts to do it right. My experience was great, They listened to what I wanted and kept me informed of what was going on.

You know that trip to a Halloween hayride kid style when all three of your kids fall asleep and…read moreyour low pressure light goes off for three of your four tires and you see this shining beacon of automotive assistance but you have no idea how awesome they're going to be? That was my 430 Friday night - these folks were awesome! Not only did they fill up my tires (and free because my tank was full and car packed) so I said Hey can you replace my headlight? They had the part sent right over and did it all while the kids slept AND for about $10-15 cheaper than I ever expected. The owners are awesome aaannnd incidentally doing my breaks Monday for more than $200 cheaper than my brother in laws garage....I found a new place and couldnt be happier.

We're new to the area and my husband and Cragon was recommended by our neighbors. We have both…read moretaken our cars there for oil changes. I recently got a flat tire and had to have my car towed there. They communicated well, offered a replacement tire of the same value, but I wanted the more expensive but safer run flat, which they got. I'm not sitting on the side of the road again! It came with a warranty. They did a nice job. I will be back!

Sadly, when on a trip with a friend to House of Blues- I was a victim of a "smash and grab." They…read moretook out a back drivers side window. It cast a bit of a pall on an otherwise awesome show. I remembered several people chiming in how great Cragon Automotive is, and they were very kind to me on the phone when I reached out for another automotive issue prior. So I got Kevin on the line as he was returning from a trip to get some parts. Listening, he expressed empathy and asked me to drive over there and he would at least get the window taped up. The challenge was- I have a Hybrid vehicle, and that special battery is located right underneath the back seat. In other words- any rain will kill my car getting into that battery- or at worst provide a rather "electrifying" experience- and not of the good kind... BUT- leave it to Kevin here, and his "three wise men" to not only secure the car with heavy plastic over cardboard, sealing it tight- but he kindly vacuumed out the back seat that was still covered with glass. He is going to get back with me once he is able to get a quote for parts to replace the window. Over and above! I also noticed they had an excellent price on Cooper Tires- so I'm saving up for those after this phase is through. Excellent service to a slightly traumatized female (me) and friendly guys all around, who took care of me even though they were clearly very busy. I know why they are busy too- honest, kind and thorough. I watched them greeting customers who were picking up as I was waiting, many friendly conversations were had. It shows you a lot about a business. So if you want an honest, fast, ethical resolution to a car problem- please give them a call. I think you'll stop right here as you'll be well taken care of. Thanks Kevin and staff!

i want to express my appreciation to the staff at AAP. They all very friendly and helpful. I have…read morebeen very sick lately and they always find time to help me. They gladly put parts in my vehicle that I can't , such as; wiper blades and air filters. Thank you very much. The Smiths

I want to thank the staff of the Advanced Auto Parts in Ashtabula, Ohio, especially Todd, for…read morehis/their help and consideration. While driving east cross-country from Chicago the warning lights for the transmission fluid started flashing. The owners manual recommended pulling over and letting the car idle for awhile to see if the warning lights would stop flashing. They didn't. We googled auto parts store in hopes of finding getting transmission fluid/additive, advice, etc. and ended up at the store. Next step would be a dealership stop. Todd went out of his way to help us determine what could be the problem, including pulling up YOU TUBE videos with us outside as we tried to figure out how to check the transmission fluid for the make and model of our car (Owners Manual and dealership were not helpful). In the end it turned out to be a problem with the computer and sensors which we were able to resolve and get safely to our destination. I doubt we will be back in Ashtabula, OH, but it was nice to be the recipient of good, old-fashioned honest service from the team there. BK

Took my wife's car there for the first time. After the tech above ground showed me the oil and…read moreclosed everything up I noticed that the underground service portion was taking a bit longer than normal. Lots of extra drilling. They didn't put the screws on right or stripped them and the plate came off while my wife had over a 4hour car ride. Thankfully she had some tape to tape hold it on (had to do this a few times to get to her destination). Will never visit this location again.

Stay away from this place if you like your car. I went in for a premium oil change and service…read more They didn't put the skid plate back on my car correctly. They only used 2 bolts instead of 8. This caused it to come off while going down the highway. It caused damage to my car and caused a huge headache.