Magical sleigh ride and the food was absolutely delicious!! Music and ambiance was wonderful as wellread more

Sometimes a place has an excellent reputation but sits on its laurels and loses the excellence that…read morebuilt that reputation. I'm leaving this review because our experience at this upscale all inclusive resort was wildly inconsistent. The property is beautiful and the staff is kind, but the level of miscommunication and operational confusion was unlike anything I've experienced at this price point. A few of the major issues: * Serious health risk: The boxed lunches on our first days were unsafe for my diabetic brother and put him at risk of diabetic shock. These were the only meals available due to our scheduled activities. * Two different planners, both incorrect: * A "featured" restaurant they offered was actually closed. * We were booked for an activity that doesn't start for another two weeks. * The sky lift was presented as available but wasn't open. * Hot air balloon miscommunication: * The time we were given was wrong. * The balloon company had no record of our reservation. * We would have missed it entirely if I hadn't reconfirmed repeatedly. * Itinerary changes without notice: * Our schedule was altered multiple times without anyone informing us. * Another guest in the lobby was having the exact same issues. There were many more problems beyond these. They did tell us an employee had sabotaged their system, but it would be impossible for that one person to have caused everything we experienced. Bottom line: We had a good time, and the place itself is beautiful. But when you compare the price to the actual experience, I could not justify the stay.