I would like everyone to know how unreliable this company is, and for the record I'm not one of those people who just gives bad reviews for petty things. I have been more than patient with them. Saturday 12/24/20 I was coming down from Columbia SC to Aiken to visit family, a 2×4 literally flew through my window. I asked for a quote through google maps that evening and was set up to be taken care of on the 26th between 3 and 5 pm.. Ok no problem, right?
On Saturday Nicole, the Secretary got in touch with me to let me know the windshield was ordered but, due to the holidays. It would be either Sunday morning or latest Monday morning (still no problem) she assured me as soon as my window came in Id be top priority
So, I let her know the best times for me on both days and everything was fine.
Sunday, I check in with them to find out if my windshield arrived, it had not. I was told that they were informed they got word the day before that the windshield wouldn't be in til Monday between 2:30 and 3 & he (Jason Boyd) would be sitting on go and he'd be here as soon as he got it in hand(still no problem)
So, yesterday at 2:52 I texted and asked was my windshield in, I got no response. At 3:33 I finally called and he answered he said give me a minute I just got in the shop, I'll go check and get right back to you. He called back and informed me that it was in and he was loading it on the truck, he was going to fill out my paperwork and be otw mind you this shop is only 14 minutes from where my vehicle is located
I waited for about an hour before I called back and never got an answer...
Finally at 4:54 I got a text saying his CV axel broke and couldn't make it... Long story a little shorter... We texted back and forth and he apologized and lowered the cost (on his on) he asked what would make me happy and then only thing I requested was that he be here by 9 in the morning (all messages will be included in this review) his response was
"Yes ma'am barring any astronomical issue. Like Jesus coming back or an asteroid impact because if either of these happen I plan on being in heaven. Lol."
Ok... Whatever... Stuff happens.. This morning I call at 9:10 and of course I don't get no answer... He texts and says he is with another customer but, is almost done and he'd be here... I was still for the most part calm at this point, that was 9:31 and it is now 3:35 I've texted him 3 different times and have called several time with no response read more