I ordered a 7 piece furniture set, Kensington, which came in a timely manner, all pieces complete &…read moreperfect; except the Riverside Furniture has their product made in Viet Nam, and it's made with Manufactured wood, not hardwood. The veneer covering it also looks faux wood. It had a terribly strong odor of formaldehyde on top of the drawers especially. It made my very ill. I tried to wait it out like they tell you to, but upon more sleuthing online, I decided to return the entire set. I had no choice, I was getting sick inhaling the VOCs. I contacted Riverside Furniture who sent a text saying they would contact me, they did not. Macy's however, was very good about it, but I remove two stars for having the merchandise. The customer service will recommend waiting up to 2 yrs for the smell to go away, I would not do that. I had coughing and lung issues from it. A customer service rep, Gabriel, helped me schedule the return and the men who came to return the set were just as pleasant & helpful as the ones who delivered it; they even wore shoe covers. It is a shame the Riverside Furniture Company isn't acknowledging this issue with furniture their brand is on. I had to sleep on my sofa or out of my apartment waiting to get these items out of my home. I was ill throughout the 2 weeks I had to wait for the return delivery men. The set was made in 10/24, so it had plenty of time to cure for VOC fumes. I'd be super cautious about buying anything from the Riverside company.

My daughter and I have driven 3 hours, one way, to come to this Macy's for prom dresses for this…read moreyear and last. Prom was last night and the dress bag (just a long garbage bag basically) got ripped. I happen to be in Appleton and my daughter asked if I could pick up 2 dress bags so she could pack away the 2 dresses. I spoke with a manager who wouldn't give me any bags. I told her we bought both dresses from her store. She said no. Then I thought maybe she thinks I mean a nicer zipper bag, so I explained. She still said no. I asked if I could pay for 2 bags. Nope. She was not friendly and I was shocked at the lack of customer service. I walked down to Windsor (a different store with prom dresses) and asked if I could buy 2 bags. She asked if I meant a nice bag or just the plastic ones. I told her plastic. She said I'll just give them to you abs was very nice! I told her about Macy's and she was equally shocked. I've worked in retail for years, and would never dream of treating a customer like this.

Again, call me biased because my husband got his suit for our wedding from here. As did my son!…read more This was three years ago, so I do not know if management or staff has changed, but we did not have any issues! Everyone was very patient with both my husband (who virtually NEVER wears a suit) and my son, who was four years old at the time and quite busy! Lol. We eloped for our wedding, so this location contacted and made sure we knew where our guys could pick their suits up when we got where we were going! We would go back to them!

The salesman was very nice, efficient and made excellent recommendations. A great variety of…read moreclothing to choose from.

Great store with friendly and helpful employees. They have gone beyond for me many times!read more

Easily my favorite store at the mall, and my preferred outdoor clothing outfitter. But not just…read morebecause of the amazing products. Assistant manager Stacy went above and beyond to help me with an issue. I had a tear in my brand new ecotherm parka(an accident by me). Being an expensive big purchase for me, I was pretty upset. I sat on the Eddie Bauer customer service line for literally hours, unable to reach anyone with the crazy holiday calls. I decided to try the store to see if they'd be able to help. Stacy was so helpful and immediately empathetic. She could tell I was upset and stressed, and threw out a few options that I had to remedy the situation. I wasn't expecting such a great outcome!!!! Obviously I wanted this jacket to last 10 years, and I was already amazed at how warm it was. I'm also a dog walker and outside a lot, and it has endured the coldest of the cold and soooo many dog nails from dogs jumping. Stacy restored my faith in outdoor retailers and I couldn't be happier. Shoutout to Stacy!!!!!!!

I like this old navy. It's usually clean and they have good sales. The staff here are always…read morefriendly. They have lots of sizes and items to choose from. Never feel judged here. Wish there was another one closer to me though!

My husband has had more luck here finding clothing than I have. This is the only ON in our city so…read morethings tend to get picked over quickly! Aside from that, there is little variety in the women's clothing. However, the staff are always friendly and very helpful. When I went on a "jeans hunt" last spring the woman that assisted me was all in! And not in an overbearing way. Take a look to see if you can score a deal or two, hopefully you run into more luck than I do!