Do not shop here. They will not honor returns on $200 pillows if you have the audacity of taking…read morethe plastic covering off the pillow and sleeping on it. Bought a pillow last week, slept on it 2 days and it felt like I was sleeping on a wood block. The sales guy claimed he called his Division Manager, who refused to allow me to return it. The lady who sold me the pillow never discussed this draconian/completely out of touch return policy or I would never have purchased in the first place. I am on my second tempur pedic mattress and this isn't my first pillow purchase... but they have changed them to a much firmer feel ... and with this service I'll never buy anything from a tempur pedic brand ever again. For what it's worth, the Purple Mattress store down the mall allows you to sleep on all of their products for up to 100 days for a full refund.

Russell provided terrible customer service, making my preferences to be the "wrong choice" and…read moredictating what should I buy. That wasn't normal advice about tempurpedic products. Very bizarre experience.

Excellent customer service. No pressure sales. Will go to Iverson's first before going anywhere…read moreelse!!

Joey was awesome and really worked well with us and our search. Found a great chair for an amazing…read moreprice.

Our salesman atom was extremely knowledgeable. Followed up on our special request after our visit…read moreand provided photos to help us make our final decision.

Sunday, my wife and I stopped in looking for a recliner. After just a few minutes we saw a leather…read moreone, a floor model, that we liked and we're sure it would fit our needs. (At the time, we noticed a mark of some kind on one of the arms.) Tara, our sales person, told us that there were two of these in stock, and that we wouldn't have to wait for three month if we were okay with that color. So we had her write up the order for a new one, which was to be taken from their local stock. Delivery was to be made on Wednesday, and as it turned out, it was brought out a day earlier than that. Upon arrival, I noticed that the chair was not boxed as you would normally expect for a piece like this. The guys proceeded to carry it to the front porch where I asked to inspect it before taking it inside. I noticed that the piece was marked up in several places, with dents (or impressions) on the backside. And interestingly enough, there was a mark on the arm in the same place as the floor model. Hmm! Needless to say, I refused the delivery, and phoned Tara, explaining the situation, and asked her if they had sent out the floor model instead of a new one. She didn't know. So I asked if she could go back and look to see if the model was still there. Of course, she was too busy, but after pressing the issue, she reluctantly went back and looked. And sure enough the model was gone. I then asked if she would check and see if they had a new one in stock or not. She said she would look into it and call me back. I waited 24 hours, but no call back. Since it had already been too long of a wait, I ended up initiating a call from my end. Even after trying, I wasn't able to find out why we were sent a floor model without someone calling ahead of time to see if we would be okay with that, or since she was the one who sold the piece why she 'supposedly' wasn't told about it beforehand. I was also puzzled as to why the store manager never called us to try and make things right. She did apologize, I'll give her that, but then she went on to say, "there were much bigger problems in the world." I didn't disagree with that, but that certainly didn't explain her company's lack of integrity in working with us. Anyhow, we did agree on a charge credit, but what a horrible experience and time waster this was for us! You might want to think twice before giving this company your business.

My wife and I were looking to get a dining room set. We couldn't find anything we liked anywhere we…read morelooked. My wife mentioned stopping in at the Ellenton Store, since we live nearby. We were greeted by Jeffrey Slaton, and informed him what we were looking for, and what our size limitations were. He directed us to several different sets, and we had decided on one particular set. Jeffrey then went to check to see if it was in stock, with my wife in tow. While they were busy doing that, I continued to look around, and spotted a set we hadn't seen before. I sat at it, and thought it would be the perfect set for our dining area. When he and my wife came back to find me, I suggested it to my wife, and she agreed it would suit our home dining space. We also purchased a bench to go with the dining set, and a desk. Jeffrey was very courteous, very accommodating, answered all our questions, and most of all, didn't pressure us into making a decision. We would definitely shop at The Furniture Warehouse in Ellenton again, if we have any future furniture needs. They have a great selection at many different price points.

First, be skeptical of all 5-star reviews. They give $25 gift certificates to people who place…read more5-star reviews. We really like the salesperson who waited on us. We were buying two $900/each recliners then were told it would be $149 for delivery. To soften the blow he said that would cover all purchases for a year. We then decided to also purchase a chair and a couch. Well, they added on another $50 delivery. What? He had just said it would cover all orders for 12 months. Nope. The couch was a floor model so it adds on another $50. One of the back corners had the back loose for the about 10 inches towards the top. The salesperson said he would have someone there staple it back. When we received the couch, the upper portion of the back had indeed been restapled. However, the rest of that corner below that was flopping open. Someone who said she was in charge of the repair dept. at corporate called and said that they would do nothing to correct it. She said that it was a floor model, therefore we had implicitly accepted any and all damage. That seems like a pretty nasty response. Doubly so since it was NOT damaged like that when we bought it.

In 2019, I furnished my entire house at Furniture Warehouse. At that time, we ordered and paid for…read moretwo power recliners as part of the furnishing of the entire house. We received one power and one manual recliner. The manager and I played phone tag, and he ultimately never got back to me, so I paid for something I never received. I was not happy to pay for something I did not get the benefit of, but the one power recliner worked well and those chairs served us well until recently when they were just too old and needed replacing. When we were in the market for new recliners in October of 2024, the chairs we purchased in 2019 were no longer available. So, I purchased two identical power recliners (one of which is pictured (the store model, not our chair)) outright for $2,182,96 including tax and delivery charges. The chairs were delivered on October 19, 2024. One was used by my mother who had been in and out of the hospital three times since August. The other was used by my uncle who is in congestive heart failure and likes to sleep in a recliner to breathe easier. Neither chair's power feature felt right since they arrived; they always felt wobbly, if that makes sense. The power feature never felt sturdy like our 2019 power recliner from Furniture Warehouse. By November 2024 (a month after we purchased it), my mom's recliner broke. Last week, four months after we purchased it, my uncle's recliner broke. Neither one of them is strong enough to make the chair recline manually. I asked Furniture Warehouse to pick up both chairs and refund the full total I paid for them so I can start over and get my recovering mother and sick uncle reclining power chairs that will actually work. I see the negative reviews Furniture Warehouse has online, but I thought it more fair to reach out to them directly to see if they would help me rather than take to the internet. However, Maggie was zero help. I asked her to escalate. She escalated to Carol in Furniture Repair. Carol never told me what she does for Furniture Warehouse; I had to ask. She then proceeded to tell me the recliners would be repaired and she could do nothing else for me. In my opinion, Carol conveyed zero empathy and zero customer-service savvy. Before I became an attorney, I did customer service jobs and I always listened with compassion and tried to solve for customers' concerns. As an attorney, I do the same now with my clients. There was none of that with Carol. I, likely, would have been better off with GenAI helping me as it could have given me the same pat, gate-keeping responses Carol did. I explained to Carol that since both chairs were made poorly and both broke, common sense tells us that they'll break again after repair, and I need working recliners for recovering/sick relatives. I asked Carol to either pick them up and refund my money -OR- replace them with something that will work. She would do neither, so I asked to speak to a General Manager, but she would not allow me to talk to anyone other than those in the Furniture Repair department. Carol ended up hanging up on me. In 2019, I paid for a power recliner I never received and I never made a fuss with Furniture Warehouse after furnishing my entire house with them. Now, I ask them to help me after they sold me horrific quality products and they won't?! I see my business truly does not matter to them one bit, so I will no longer use Furniture Warehouse when I furnish my properties. I already reached out to orders@thefurniturewarehouse.com, so no need to give me your standard response with that email address as it was no help.

We had a great experience at Furniture Warehouse. We went in planning on buying a table for our…read morekitchen. Looking at the offerings, we ended up buying the table we went in for, a table for our dining room, end tables for our living room and a new bed and frame for our guest room. Delivery was flawless! Kept informed of arrival and delivery guys were efficient and took all packing material away. We will be back!

The store is stuffed with neat stuff! Mattresses, bed sets, dressers, and more…read more Customer service prompt, helpful, but not overbearing! Reasonable prices. Delivery was same day and and very helpful.

Bought furniture, started to warp...they came and "fixed" it than the wood started separating…read more Furniture is ONLY a year old. Horrible communication on part of store to solve problems. Terribly disappointing. Their answer was "the manufacturer went out of business!"

Fantastic selection and service! They go above and beyond to ensure your satisfaction. With so…read moremany home furnishings in Sarasota this one truly stands out. I am from Chicago and this furniture store is comparable to anything at the Mercantile Mart. You will not be disappointed.

We've bought several mattresses and furniture pieces from here over the years. We've usually worked…read morewith the owner, Jon, who is friendly and accommodating. Jon has had a few managers over the years running things so he could "retire," but he just came back from retirement last month to run the business again and I'm happy to work with him. Amanda has been an awesome person to work with. And their delivery guys have always been excellent too.

The owner Jon knew what he was talking about, he had great customer service with helping me find…read morethe right mattress that i needed. It was also within my price range. Thank you again will definitely be back for another mattress!