Rocking chair has already been replaced once under warranty. Going for round 2. Can't wait for…read moreanother month of waiting for the service tech again, taking more time off work, and continuing to deal with amazing squeak that this chair has. Honestly this place is absolute scam. I'd shop temu or ali baba before stepping foot in here again. What a rip. Complete garbage. The ratings for this lede products, just can't be low enough. There's 0 value here. The company is worse to deal than Xfinity or a used car salesman. I'm disgusted with myself for waisting a penny even here. To be clear as have the rocking chair and are going on our third rocking system in 17 months. STAY AWAY

Finally got the furniture we ordered. After two beds were delivered broken, Bob's sent out a repair…read moreperson 10 days after the initial delivery. All they could do is confirm that the two beds were not fixable. Uh, yes, your delivery assembly team told you that already. I thought they were coming out with new parts to fix the two beds. Nope. Next they promised to send new beds the following week. Following week, the King replacement worked, but the new Queen bed that was delivered was also unable to be assembled. I told the rep on the phone that I wanted all of it returned and my money refunded because I'm concerned about how long this furniture will last if it can't even get delivered without being broken. He offered a small refund of a portion of our bill and promised to assemble the next bed ahead of time to ensure no issues. The following week, the bed was once again not working, and had obvioisly not been assembled before delivery as promised. This time my husband who is an aviation engineer and DIY handyman around the house helped troubleshoot the assembly and managed to get the drawers installed and working (for now). We had guests coming the next day so weren't able to restart the furniture search. I'm just grateful my husband was able to troubleshoot the furniture. We will not ever shop at Bob's again. The 2 stars is because their delivery teams, their repair person, their salesperson at the store and their customer service teams were all extremely nice. Bob's just doesn't make good furniture. That's a problem. Three Queen deliveries and 3 were unrepairable or needing to be repaired. Unacceptable.

If you are searching for a mattress come here and ask for Bryan. Bryan is very knowledgeable about…read moredifferent types of mattresses. He took the time to show us what's available and even talked about other mattresses not in store. He was very friendly, easy to talk to and very patient. We were still trying out mattresses by the time they closed but he never tried to rush us out. Their prices are comparable to others and they have a four month price match if your bed drops in price. The store was nice and clean, which is important as many people are constantly trying out beds and pillows. Thank you again Bryan for helping us find the perfect mattress!

Patti and I stopped in your Maple Grove store as our first stop in our search for a new mattress…read morewith no intention of buying, we were just there to start our research. Then we met Charlotte. She was so knowledgeable about the products you sell and so personable we were able to discuss our needs and wants and to select the mattress that was just right for us! What luck for us that Charlotte met us at the door.

Our first day going into the OMF store near was a good experience. The sales person definitely…read more knew the mattresses and encouraged trying them out and answered all our questions. Two days later went back planning to purchase, however the sales person was extremely pushy. The sales sales person was informed we were there to make our choice between 2 that we had previously tried. When trying to relax on the mattresses the sales person kept asking questions and we could not relax and felt very pushed. When informed again that we just need time to lay on the mattresses the person continued. We left angry as we really wanted space to relax while making our final decision. Left the store very frustrated and will not be back.

Staff are nice enough. I just know a lot about mattresses and they use low cost parts to make a low…read moreprice mattress. I'm buying elsewhere as I can get a better mattress for the same price shipped from out of state. Minimum density for mattress foam should 1.8 lb. Anything less is cheaper and will crush more quickly. The springs and all that stuff are all smoke and mirrors but the staff did say as much.

My boyfriend and I were at the Ashley Furniture in Maple Grove today. Both of us are looking for…read morefurniture for our homes. No sales representatives talked to us the entire time we were in the store. We both found furniture we liked, but the complete lack of acknowledgement or customer service makes this store a no go for us. There were also other potential customers in the store that received no greeting or engagement.

I recently purchased a leather sectional, some tables and bedroom furniture. Karsten was our sales…read moreperson. He made some suggestions after I told him what we wanted. Nothing was quite right, so he left us a few times to browse, until finally we came across a beautiful sectional. He told us all about the sectional and walked the store with us to find the right side and cocktail tables. Then we found a gorgeous bedroom set. Karsten was very helpful and kept us informed of where we were with our spending. We got our furniture delivered the following week. I would recommend going to Ashley Furniture in Maple Grove and asking for Karsten, he will help you find all of your new furniture!

I have been a customer for many years and gotten practically all my furniture from slumberland I…read morewill no longer shop at slumberland they are now getting inferior products that don't even last a year. I spent $1000 on a lift chair and I have had it about 13 months and it no longer works and of course The warranty is no longer any good very poor very poor

I purchased the Halafax table, six chairs and a protective pad in early October. When I order this…read moreset I was told that I would have the protective pad before Thanksgiving. I did receive a pad, but unfortunately the pad that was ordered was not the correct measurements for the table. I was left the day before Thanksgiving with no table pad. I was told by Carlie (the sales person I was dealing with at the store) that she would place the order for the new pad first thing on the Friday morning after Thanksgiving. She apologized for the mistake and informed me that she would be in contact once she spoke with her manager. She was going to see if she could compensate me for the mistake. I never heard back! I called the store numerous times and every time I called I was told that Carlie was with a customer. Well, what about me? What about this customer? After a few tries I did finally receive a call back from Carlie. I was told that I could have a 10% discount. This works out to be a little over $13. That is fine. I took the kind gesture and explained to her that I NEED this pad by Christmas. She knew this because when I purchased the table I told her that I need everything by Christmas as I have family traveling into Minnesota from the East Coast. (All of this happened towards the end of November) Now, yesterday December 10, 2009 I call and check in on the table pad. I did get through! Shocker! Tom the manager answers. He tells me he will put Carlie on the phone. I waited on hold for about 10 minutes. Carlie picks up by chance. She stated that she didn't even know I was waiting to speak with her. I told her that I was checking in on the table pad to make sure I will get it before Christmas. She tells me that the arrival date would be early January. I purchased everything in early October and as the customer it is not my fault that the wrong pad was ordered!!!! Seriously! She goes on to tell me that she will try and have it expedited and she will "Definitely" call me tomorrow with an update. It is now tomorrow and I did not receive a call. I called the store at 7pm and Tom the store manger answers. I ask for Carlie and he states that she isn't working today and won't be in until next Wednesday. Funny, she told me she would "definitely" call me today. I go through the whole story with him seemed to not care! He told me that he can't do anything. I asked him if he could find out about the pad. To this he says, "I can find out next Wednesday when Carlie is in." I went on to tell him that this is unacceptable and that he was the store manager. I told him that I need him to do something. I mean I made about 7-10 phone calls to this particular store. I really needed him to come through with something. He told me, "I can't do anything and that he sees that the order was placed a few days after Thanksgiving." I got angry at this point!!! I was told the order would go out the Friday after Thanksgiving. I had him remove the pad from my credit card. The whole reason I made the entire purchase was so I would have everything for Christmas!!! If I can't have the pad by then, why buy it? This whole situation is unfortunate because I do love my table. (Sorry for any spelling or grammar errors. I am angry) I'll keep you posted on any updates. I sent a letter to the cooperate offices. 12/12/09- Update: I received an email from customer report. Dear Stephanie, I am very sorry for your inconvenience; I am forwarding your email onto the Maple Grove store so we can ensure this situation does not happen again. Thank you for letting us know about this so we can make your experience as our customer a better one. Regards, Katrina Slumberland Contact Center So, they still did nothing!!! I will NEVER buy furniture from here again!

We purchased a leather couch, loveseat, and recliner from Furniture Mart, along with the extended…read morewarranty the salesperson recommended. The floor model looked perfect, and we were told our brand-new pieces would come directly from their warehouse. Delivery was on time, but when the furniture arrived we immediately noticed problems. The couch and loveseat had clear vertical stress marks where the leather was loose and wrinkled, and one piece had a crushed power box cord. The delivery driver bent the metal back into place, but the power box itself remained cracked. I called the same day and asked that the damaged pieces be picked up and replaced with new ones since we purchased brand-new furniture. Instead of replacing them, the store said the extended warranty would handle the issue and sent out a technician. The technician arrived with a large trash bag of pillows, cut one open, and began stuffing my brand-new furniture with pillow filling in an attempt to tighten the leather. The stress marks were still visible when he finished. When I pointed this out, he said that was the best they could do and that the marks "should go away." He did replace the power box. They did not go away. When I contacted Furniture Mart again, I was told there was nothing more they could do. We purchased new furniture and an extended warranty expecting quality and support if there was a problem. Instead, we received damaged pieces and a "repair" that involved stuffing pillow fill into brand-new furniture. Well it's time to buy a split king adjustable bed frame and mattress. Not sure where we will purchase it but it will not be at Furniture Mart or their affiliates. I am happy to update this review if Furniture Mart takes ownership and resolves the issue.

We stopped in based on the sales and were told that Becker is being bought out so they need to…read moreclear the sales floor. There were still a lot of nice items at good prices to view. The salesman was friendly and left us be to shop. We didn't make a purchase as they didn't have quite what we were looking for but it's worth stopping in for the sales! Right across from Walmart Maple Grove and easy in and out of the parking lot.

We were searching for a couch for our new apartment and boy did we leave dissapointed in the…read morecustomer service level here. The furniture is good and they have some nice pieces at good prices but that older hispanic lady they have selling is the rudest person I have met! We went in asking about pricing as we had seen the same couch at another place for $800 and we asked this lady if she could lower the price, she said she could do $900 and something (honestly with all the irritation I felt of what she said I forgot the exact amount) I asked if she could do the same or a little lower of the $800 we saw at the other store. We understand if it can't be lowered we were even willing to pay the amount she told us and with a simple "We're sorry, we can't go that low" would be enough but no!! This lady told us in the most sarcastic voice " Well you better run and go to that other store because you won't get that price here with us!" We ignored it and chalked it up to her having a bad day or something and decided to leave since we were feeling irritated at this point but again she follows my husband and I as we're exiting and proceeds to tell us once more in a sarcastic tone "Run, Run! hurry and go to that other store because you won't find that price here". That was completely unnecessary!!!! She was practically kicking us out of the store! This was not the first time we came here. We had visited 2 weeks prior and we were taken aback by how rude and condescending she was but again us being nice, thought she had a bad day or something. Definitly will not visit this place again unless that lady is gone and I WILL tell all friends and family not to visit this store when that lady is there!! Furniture is good but we can find the same somewhere else where we will actually be treated NICELY and welcomed!

If you like Ashley furniture, then this is the place for you. The show room is quite expansive,…read morewith many different floor samples to check out. There is also a digital board, sort of like a giant ipad, where you can look at other furniture, and colors. The prices probably aren't the cheapest, but are discounted nicely, with better quality furniture. The service is friendly, and they leave you mostly alone, but check often to see if you have questions. The delivery of our sectional was flawless, and the guys were quite friendly.

I have been shopping for a couch for close to 2 years and have never found something I love with he…read moremeasurement restrictions I have. I found 3 options to add to my maybe list at this dock86/HOM location and ended up with a the Skylar from HOM. Britt helped us on the showroom floor and was very helpful and guided us through colors and options without being pushy. I also appreciated the follow up. The couch was delivered today, on time and correctly. The delivery guys were friendly and respectful of my home.

We were shopping for new carpet and worked with Courtney at the Plymouth MN location. She was very…read moreknowledgeable about the products and very patient with us. We ended finding carpeting that we really loved at another location but bought an area rug from her. We also installed new hardwood flooring and decided to go back to see Courtney for more area rugs, she helped us learn about what materials were best for our situation and we bought two more rugs and pads. There are other HOM stores closer to us but we will drive out to work with Courtney when we recarpet our second floor next year. Hopefully the carper we love will still be available.

Terrible service - unwilling to honor warranty. We purchased…read morea sleep number bed in May of 2024 for $6605.34. February 5th I reported to the company by phone that the mattress was faulty - it was not holding its shape. The mattress is under warranty and they agreed to "change the cover of the mattress" but I was told by the customer service representative that the same thing would happen if I chose this option. The second option they gave me was to replace the bed with a less expensive bed with less features- ours has a split base and they would replace it with a solid base. These options are unacceptable since we would either be stuck with a bed that is going to lose its shape or a bed that is less expensive and with less features than we purchased. I was told I was talking to a supervisor and there was no one further in the company I could work with. They are not willing to make us whole and the customer service is horrible.

Sleep Number customer support is the worst. I needed a replacement inflator and remote for a bed…read morethat was 20 years old. I had a model and serial number. However, because they did not have that particular bed listed under our account, they told me they could not sell me a new unit. Customer service said I would have to contact the store where I purchased it (+20 years ago in a different state) and get a bill of sale. I will never buy another Sleep Number product.