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    BoxDrop Des Moines

    1.0 (1 review)
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    2 years ago

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    Bob's Discount Furniture and Mattress Store

    Bob's Discount Furniture and Mattress Store

    2.3
    (23 reviews)
    11.5 mi
    Offers payment plans
    Established in 1991

    They make an inferior product and their customer service is atrocious . We bought a $3500 couch and…read morewe've had it for less than 6 months and for 2 1/2 of those months the electronic mechanism on at least one part of the couch has been broken. The couch was delivered with a broken selectronic headrest on the chaise. It took the company a week to replace it. Within a month the armless recliner mechanism broke. We bought the warranty Unfortunately they are only able to come out Monday through Friday 8:00 to 4:00. Which is when my husband and I work so they could not fix it. We tried to return it but they told us it was outside the 30 days and wouldn't let us return it . We also asked for a refund for our warranty since we can never use it because we work during normal business hours and we were told we had to contact a different company for that .They agreed to exchange it but brought the wrong piece. So one month later ( having a recliner stuck out open in the middle of our living room) we finally got a working armless recliner. Then 3 months later the armless recliner broke again and we went through the exact same problem and it wasn't replaced for a month because first they tried to send out a service person when we weren't home, then sent out the wrong thing before delivering the right piece. I have spent so much time on the phone and chat with this company and I can honestly say it is one of the worst companies and customer services I have ever experienced in my life. The only good part of the company is the delivery guys who I tried to give credit to but come to find out they are third party and don't even work for Bob's. I will never buy anything from this company and will try to stop anybody I know from buying anything from this company.

    (JASON MELTON) I AM Begging you DO NOT BUY FROM HERE…read more I was called a liar and the Manager got Aggressive and disrespectful and ended the convo before it started because he knew he was in the wrong This is the most unprofessional rude and disrespectful store ever they do not meet customers expectations or their own they lie about their policy just so you can buy a couch they told me that my old couch would be took out, and they would bring the new couch and fix it up etc None of this happened. The MANAGER told us this!! And the worker said 3 other clients on the past week said the same thing that they are misinforming customers they ended up leaving the couch and not fixing anything this is not worth it Reviews don't lie or ratings listen and save yourself some time pls. Edit: You will be followed around and basically stalked and almost forced to buy anything the manager followed us and the salesman around everywhere it was very uncomfortable and unpleasant

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    Bob's Discount Furniture and Mattress Store
    Bob's Discount Furniture and Mattress Store
    Bob's Discount Furniture and Mattress Store

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    Homemakers Furniture

    Homemakers Furniture

    2.4
    (168 reviews)
    8.5 mi
    $$

    My wife and I ran into some issues when ordering a bedroom set through Homemakers, where the…read moredelivery company (AIT) failed miserably in their scheduling and delivery, left the furniture out in the weather without any receipt signature and damaged the furniture goods in question. Customer Service representatives Sheena and Shalonda responded immediately, and made what could have been a highly frustrating and negative experience very positive, and presented the face of a company that appreciates the value of solid customer service and what benefits that brings to the company. The damages to our 6-drawer dresser will be made whole thanks to the efforts of these two excellent representatives of Homemakers. I cannot express enough what a positive experience this was despite some challenges with the shipping contractor. Would order from Homemakers.com again without reservation.

    I love touring Decorative House Furnishings at Homemakers' on Douglas in WDM or Nebraska Furniture…read moreMart (NFM) in Omaha or shop online -- all a part of the Berkshire Portfolio where Mr Buffet has had a significant influence and Mrs B to cater to the customer. The mantra "Make Money and Sell Cheap" still allows these box companies to sell quality products within the price range of most consumers. I picked up a really good deal on an item at Homemakers on Douglas, and in addition had NFM deliver several high quality items at a good Memorial Day Sale price. Homemakers' is a place you can get some quality pieces at a reasonable price.

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    Style circle with fun and trendy new items.
    Style circle with fun and trendy new items.
    Homemakers Furniture
    Homemakers Furniture

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    BoxDrop Des Moines - mattresses - Updated June 2026

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