Bought furniture 6 months ago, huge tear in couch, stating it was wear and tear. Like I said 6…read moreMONTH OLD COUCH!! This shouldn't happen, they should make it right. HMF will not fix, stating it's a manufacture issue. I am still making monthly payments. DONT EVER PURCHASE ANYTHING FROM THEM. THEY DO NOT CARE ABOUT CUSTOMERS AND THE REPRESENATIVE SOUNDS LIKE A BROKEN RECORD. She has said that speech several times.

My wife and I ran into some issues when ordering a bedroom set through Homemakers, where the…read moredelivery company (AIT) failed miserably in their scheduling and delivery, left the furniture out in the weather without any receipt signature and damaged the furniture goods in question. Customer Service representatives Sheena and Shalonda responded immediately, and made what could have been a highly frustrating and negative experience very positive, and presented the face of a company that appreciates the value of solid customer service and what benefits that brings to the company. The damages to our 6-drawer dresser will be made whole thanks to the efforts of these two excellent representatives of Homemakers. I cannot express enough what a positive experience this was despite some challenges with the shipping contractor. Would order from Homemakers.com again without reservation.

(JASON MELTON) I AM Begging you DO NOT BUY FROM HERE…read more I was called a liar and the Manager got Aggressive and disrespectful and ended the convo before it started because he knew he was in the wrong This is the most unprofessional rude and disrespectful store ever they do not meet customers expectations or their own they lie about their policy just so you can buy a couch they told me that my old couch would be took out, and they would bring the new couch and fix it up etc None of this happened. The MANAGER told us this!! And the worker said 3 other clients on the past week said the same thing that they are misinforming customers they ended up leaving the couch and not fixing anything this is not worth it Reviews don't lie or ratings listen and save yourself some time pls. Edit: You will be followed around and basically stalked and almost forced to buy anything the manager followed us and the salesman around everywhere it was very uncomfortable and unpleasant

So staff was great. Furniture itself didn't appear to be a problem at first. Then the mechanics on…read moreour lift chair gave out after a little more (like days) than a year. Great, it's covered under warranty. Well, first of all their financing through Acima is predatory. They were the absolute worst to deal with. Forced auto pay and then send auto-generated emails that we were late making payments and one time tried to charge us for it. Initially they offered to give me a "discount" to reinstate payments. Umm, no. I will not be paying anything extra when my account was in good standing the entire time and your system just didn't attempt to charge it. I was not late, it's automated. Then when I turn in this warranty claim and they get a local technician, I specifically state that I have an appointment in the afternoon and I need a morning appointment. They scheduled an afternoon appointment anyway and when I called to reschedule, they hung up on me and when I finally got through, they scheduled it more than a week out. Now my furniture has been completely unusable for 3 weeks, will be a month at that point. Not to mention they complained that I didn't send the right pictures and threatened to deny my claim but gave no instructions on how to update it. They wanted a picture of the entire recliner when the problem was listed as mechanical and I had sent a photo of the lift mechanism. I am so fed up I don't care how good the prices are or the quality it's not worth all this hassle. Do not be deceived, if you have any sort of issue, you will be speaking to someone who barely speaks English and does not give a hoot about your experience. Do not shop here!

Beds, you are supposed spend more then 1/3 of life in them, so when you are buying them every say…read more10-20 years you want something that you are not going to be counting sheep in every night! I must be honest I have never bought a bed before! I have been in the same bed since 2005 and it was a hand me down queen from my parents! So when we decided man we maybe need a new bed we have been shopping around! One thing you quickly realized is that Beds are pricey and naturally my wife has "GOOD TASTE" the ones that are like 3,000 just seem a little more comfortable then the 1,000 dollar ones! Now I have been the type of guy who has slept on a lot of floors on tour, both hard wood and cement, so I know I can sleep anywhere but there is something to be said about a comfortable bed! The guy at Mattress Firm seemed to know his stuff, and was totally cool with us asking about a million questions! They also deliver, same day to your home! Which is awesome! We didn't end up buying a bed today but we got a lot info and received great customer service here! When we are ready we will most likely be back!

Amish Haus Beautiful…read moreAmerican made furniture! Walking in is like a wood haven. Upon arriving we were immediately greeted. You come here for quality products and fantastic service. Brought our young kids. Nice staff who give grace to crazy kids. I don't recommend bringing the rug rats. They can easily scratch, damage something, or turn on and off the lamps- annoying the sales associates. So... def not kid friendly. You can immediately tell the quality of the furniture by touching. The durability compares to nothing in any other furniture store. They carry Palettes by Wineburg and are comparable in price to Homemakers. They offer more of a selection and someone who actually enjoys helping in customizing. They also can customize what you like from their floor models. We were able to receive a general quote for customization while we were there. With extra add ons the sales associate was able to email me a better estimate of price. They typically have sales throughout the year. Their best deals are right around Forth of July and Labor Day. Be patient when visiting on a busy day. They don't staff 20 people at a time. They have staff that you can work directly with and repeatedly for a more intimate business exchange. Expect to pay high price for high quality. Definitely recommend if you're looking for heirloom pieces. They keep up with furniture trends but also keep their classic looks to remain classic throughout the years.

Nice selection of Amish furniture and other furniture. Super knowledgeable staff that are very…read morehelpful and not pushy.

Had very pleasant experience choosing new mattress. Delivery was on time and very convenient to…read moresend old mattress along with delivery people. Thank you so much.

I had a great experience at Matteess Firm today. We are moving and needed a mattress quickly,…read moreJanelle at the store in 100th between Hickman and Douglas was fantastic! We will definitely buy from Janelle again. Thanks for making things easy and a friendly smile

I recently wrote a bad review on NFM related to how they handled my broken fridge that does not…read moremake ice and turned me over to their warranty company. This review is to give credit where it is due. NFM turned me over to Square Trade who then turned me over to Iowa Appliance Repair. In the end Iowa Appliance repair did a good job replacing both ice makers and Square Trade did a good job of getting the parts here on time. I have a working fridge again. I would recommend Iowa Appliance Repair if you have a need.

Bought thousands dollars in furniture $300 warranty and crap has fallen apart from the start and NO…read moreHELP FROM EITHER Square trade or the NFM. Sad p

We shop at the Slumberland on the East side of Des Moines & had really great service and the bed…read moreframe & nightstands we recently purchased are well constructed & solid. The delivery crew were excellent, polite & good at putting the bed frame together. We've bought furniture at Slumberland on the East side before & we've never been disappointed.

So angry! They sold me an unlimited ProtectAll plan on a couch (not cheap might I add, $229 extra)…read morethat was sold as covering all pet damage, rips from claws, spills from kids etc. when we went file our first claim we found out protectall only does a 1 time cleaning for pet damage and won't remove stains that go past the initial layer of the couch. Uuummm talk about false advertising! When showing slumberland and protectall their own terms and conditions stating they cover All stains with no mentions of only covering the top layer of furniture, I was told they will be re-writing their terms and conditions to specify they do not cover this. OMG what a scam. Whatever you do, don't buy this protection plan. With young kids and pets we were so excited about this only for it to be a scam. :/

Trying to find a good comfortable mattress is like searching for edible mushrooms around the…read moreRaccoon River until I read the reviews on Mattress Firm on 100th Street. This is a gem hidden in a strip mall with money saving Labor Day sales when shopping for a high quality mattress to offset your bad sleeping patterns. Quentin, a young knowledgeable salesman allowed me to browse as well as offered some good tips on mattress selection. The Sealy Mattress was my choice after being like ---"Goldie Locks" trying out the firmness and edge of the different mattresses. This top of the line mattress had all the bells and whistles to guarantee me a better nights sleep at an absolute great price. If you need to realign your sleeping patterns with better comfort stop in and ask for Quentin.

From the owner: Everyone in our store is committed to making sure you get your best sleep, every night. How do we…read moredo it? Our Sleep Experts® train more than 200 hours to put together a complete solution just for you: mattresses, bedding and all the essentials. Plus, you'll shop confidently with our Love Your Mattress Guarantee®. That means you'll get a low price on America's best brands, including Sealy®, Tempur-Pedic®, Sleepy's, Serta® and more. You'll also get your new bed delivered your way and with a 120 Night Sleep Trial® to make sure the bed you chose is the perfect one for you.