I bought a set of furniture at this store, including a bed, a nightstand, a chest, and a media…read morestand. Overall, I'm ok with the quality of the furniture, but I was unhappy about the way I was treated by Mr. Seymor Weksler, who I believe is the owner, so I'd like to share my experience.
First, I want to say the price is reasonable and the quality is consistent with the price tag. Although Seymor assured me that the furniture is made of solid wood when we were making the purchase decision, some parts of it are not, such as the drawers (see picture). But I can understand given the price. I also want to say the staff who helped me throughout are in general friendly and professional.
But I ran into two big issues. The first one is that the chest is simply broken when we receive it. The problem is very obvious, so the seller replaced it for me and returned the broken piece to their supplier, American Furniture. It was not a pleasant experience and I was treated well.
The second issue is what angers me. We ordered a King-size bed, but Seymore mistakenly thought it was California King. In the store, Seymore and I did talk about California King as a possible choice and he suggested that since I'm not very tall, a normal King-size bed would be better, so I ended up choosing King instead of Cal-King. My family and I vividly remembered this conversation. On the order sheet, Seymore wrote down "CK" and at the time I didn't pay much attention to it because I thought it was some internal code. Then we went to a mattress store and picked up a King-size mattress. It is highly unlikely for the four of us to make such a mistake. We didn't realize this issue until we assembled the bed and found that the mattress didn't fit.
I immediately called Seymore and when he first received my call, he thought I was calling to thank him for replacing the chest (and I did). When I started to talk about the real problem, he suddenly changed his tone and refused to admit any possibility that he had made a mistake. And after one minute, he simply hung up on me. I was being very calm and reasonable throughout the process. Till today, after almost a month, he never called me back and asked me whether my problem has been solved.
Because I don't have proof that it is the store's mistake - it is his words against ours -- we were left with few options. In the end, I talked to the mattress store and asked them whether they could help me replace the King-size mattress we originally ordered with a Cal-King that fit into the bed frame. Fortunately, they were willing to do so and the problem was solved - we can live with a Cal-King although we wanted to buy a King-size bed.
The reason I wrote the review is that I was surprised by the sudden change of tones and by the fact that he simply refused to talk to me to find a solution. I teach at a university, and I can understand the business logic: if the chest is broken, it's on the supplier and the store bears no cost when replacing it; however, if they admit that they have made a mistake in ordering, they will incur some cost. I get that, but I don't think it is the right way to treat their customers when there's a problem.
A tip for future customers: make sure that you get everything right on paper because it is likely that they will not help you out if your matter will incur some cost on their part. Be aware.
