I decided to start bowling again and placed an order on their site for 2 new balls, a double rolling bag and some shoes. Completed my order and then shortly thereafter I get the following email: "Thank you for choosing bowlingball.com and placing an order with us. We greatly appreciate your business. As part of our commitment to ensuring the security of our customers' transactions, we would like to confirm your first-time order with us, especially given its substantial value. To proceed with your order, we kindly request your cooperation in verifying this transaction: We will be refunding your original credit card payment associated with your order today, 7/29/25. This refund will take no more than 2-3 business days to reflect back to your account. A verified bowlingball.com PayPal invoice has been sent to your email for the revised payment. At your convenience, please submit a new payment using the correct billing/shipping address(es). We will hold your order until the new payment is received. Once we have received the new payment and confirmation of accurate billing/shipping addresses, we will promptly ship your order. You will receive tracking information to monitor the delivery status of your order. We can also accept a money order for payment. We understand that this process may cause some inconvenience, and we sincerely apologize for any disruption to your experience with us. Once we have received your verified payment for this order, we will not need to repeat this verification process again unless a new shipping address is used. Thank you for your understanding and cooperation. bowlingball.com (888) 265-2695" What the hell, are they for real? Verifying this transaction? Just refund me and I will order from one of your competitors. read more

I received a used undrilled bowling ball, with lots of oil tracks on the ball, sold as a new ball. The bowling ball box was wet with MOLD. I ordered 2 bottles of ball cleaners, but only 1 bottle was shipped. They did not call me back or have not replied back to my email. This is disgusting that the company would ship moldy, wet and used merchandise, sold as new equipment. read more

DO NOT ORDER FROM BOWLINGBALL.COM. Their guarantees and warranties are fraudulent. Facts: 12/3 bowling ball received. Colors looks nice no bubbling. (See the 1st 2 pictures- bowling ball on 12/3) Bowling ball was wrapped up as a gift and placed in my room to give my autistic son as a present for Christmas. 12/25 bowling ball unwrapped on Christmas morning. Several bubbles had developed and ruined the colors inside the ball. (Last 3 photos is what the ball looked like on 12/25 and still does now. 12/31 Please note Dylan from Bowlingball.com refuses to issue a refund of $109.87 NOR issue a prepaid label from Bowlingball.com for me, the customer to return the bowling ball. His only response is for me, the customer to send back the bowling ball at my own expense which would be approximately $35. See all inquiries and responses between Dylan from BOWLINGBALL.com and me, Cindy the customer. MY REQUEST: Dylan Please issue a refund immediately. This was a Christmas present. We my family opened this up I truly was embarrassed. The bowling ball looked good when we received it. We rapped it up and when it was opened these photos show all the bubbles that developed. It was not cured or ?? I know nothing about bowling balls but I know it is not supposed to look like the pictures I sent. These photos attached are the exact opposite as advertised. Very disappointed in this product. Attachments: IMG_ 7469.jpeg IMG_7467.jpeg IMG_7468.jpeg Dec 30, 2024 10:26 AM DYLAN FROM BOWLINGBALL.COM: Hello Cindy, Thank you for reaching out! The bubbles are under the surface of the bowling ball and have no effect on the performance of the bowling ball. As stated the bowling ball was received in good condition which we are glad to hear You are welcome to return the bowling ball if you would like, unfortunately we are unable to provide return labels through Amazon on our bowling balls. You are more than welcome to return the item on your own by shipping it back to us through your preferred carrier. Our return address is as follows bowlingballcom Amazon Returns 771 Fentress Blvd Suite 14 Daytona Beach FL 32114 If you have any other questions, feel free to contact us. MY RESPONSE: Your work is guaranteed. There obviously is a problem in your manufacturing/construction of your product if the bubbles appear after 22 days. The pictures on Amazon do not have bubbles. This bowling ball was never used in a bowling al-ley. My solution is you refund me for the unprofessional workmanship or refund me the amount to return the ball. A customer should not have to pay for the companies mistake. I am at this time requesting a full refund of $109.87. I have already paid for shipping to me of $19.99. Thank you for your time in advance. Cindy Attachments: IMG_7468.jpeg DYLAN FROM BOWLINGBALL.: bowlingball Hello Cindy, Thank you for reaching out! As stated by yourself, the bowling ball arrived in perfect condition. Since this issue is not a manufacturer defect and the issue arose 22 days after delivery we are not able to warranty this bowling ball. As agreed to in the terms and conditions upon purchase, we are unable to provide a return label for our bowling balls. You are welcome to return the item to the address provided above and we can issue you the appropriate refund for your item! If you have any other questions please feel free to message us again! Sincerely, Dylan S. bowlingballcom Customer Service on Amazon MY LAST RESPONSE: Thank you for your response. As stated several times. The bowling ball was received 12/3 ordered through Amazon then wrapped up fior Christmas. The bowling ball was not used nor looked at again until Christmas. The bowling ball has defects made by your company that developed over 22 days due to the fact that the colors were not set all the way and bubbles developed. It is disappointing as a customer of [link removed] that [link removed] does not want to remedy the defective ball your company made & sent to me OR that [link removed] refuses to issue a refund of $109.87. [link removed] only solution is for me, the customer to package up and the bowling ball and send it to your company in Florida at my own expense. I have already paid a $19.99 shipping fee for the defective bowling ball to be sent to me when order. I have asked for a refund twice now and [link removed] has refused to issue a refund. Again very disappointed to the lack of customer service. Have a Happy New Year. Cindy The communication between BOWLINGBALL.COM and me, the customer says it all. read more

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I ordered a pair of Dexter bowling shoes in 9.5 wide. The shoes arrived in a plastic bag ? OK I guess, but shoes usually come in a box. I tried one on and could barely get my foot in. These shoes weren't off by a smidge or just slightly tight, but WAY off the size. To call these a 9.5 wide was very misleading. I go to start a return and learn of all the fees to return an item, pay shipping plus a restocking fee of 15% ? Seriously ? I filled out the form and still have not heard a thing back, not even an acknowledgement of "hey we got your request" and that was at least 10 days ago. I also learned of some kind en-sure fit guarantee that I could of paid more money for. So terrible customer service is free, but for better customer service, you have to pay money ? No thanks. I just think it's a shame that you buy something from a company in good faith that it's everything as advertised and then if you need to return it, you get clobbered over the head with policies and fees that ONLY benefit the store. They state on the return request that they "make every effort to provide complete satisfaction,," WHAT A JOKE !! (ha!) To anyone who is reading this,, please,,, shop elsewhere. There are SO MANY great establishments that will serve you better. So to end the story, I found a pair of Lind's on E-BAY from a pro-shop in a bowling alley. They were AWESOME! Competitive pricing, SUPER FAST shipping and the shoes fit perfect:) Like I said, there are better alternatives out there. read more

Bowlingball.com - Very poor customer policy, shop else where - Sporting Goods Near Me - Daytona Beach, Florida

Worst customer service ever and they do not stand behind theiir products, nor are they honest. Picture showed a much nicer item than what I received. I contacted them twice and received NO RESPONSE! They are a scam site! Stay far, far away from this site! read more

Recently bought some bowling shoes from Bowlingball.com. After doing a little (ok a lot of) research based on inventory selection, price, shipping, tax, another other charges this site had the most competitive overall price. I got a pair of Dexter "Colada"s (http://www.bowlingball.com/Bowling-Shoe-5752/dexter-women-s-colada.html) with MSRP: $49.99 for ONLY $39.99!! And that's with NO tax and FREE Shipping. While others were selling the same pair for $50 (i.e. Zappos.com). Do I sound like an infomercial yet? But wait!! There's more!! I got them in less than a week with the standard shipping. Unfortunately too late for me to wear them to my last bowling outing, but I can't wait to put them to use at the next one. They fit good and look brand spanking new~ So I know no one has tried on these puppies. I'm saying goodbye to stinky, used rentals and hello to my fresh, clean pair! *hugging shoes* read more

I totally bought AJK's infomercial on buying from this website and I love my brand new bowling shoes! I got these ones: http://www.bowlingball.com/Bowling-Shoe-4698/brunswick-women-s-tigris-white-metallic-lime.html and I almost bought them from zappos.com which would have been $15.00 more, plus tax and shipping ontop of that! I owe AJK a drink for her shopping referral. read more

My first experience with this business was through Amazon. At that time I was unaware they had a shop less than one hour from my house. If you order from Amazon they charge you substantial shipping. If you buy on their website the shipping is free. I made the mistake of ordering the wrong color bowling ball on Amazon. When I tried to exchange It I was charged full additional shipping back to them along with a re stocking fee. Later I found three more excellent online bowling supply stores who WANT YOUR BUSINESS, offer free no hassle returns and great communication! Bowling ball.com has a weekly drawing for a free bowling ball. (Same as the others), the only difference is you cannot check the mandatory box titled "terms" therefore your entry does not enter the contest. I have emailed them about this problem and how to correct it three times. I am still waiting for a single reply. Apparently Bowlingball.com likes to advertise giveaway's that you can never enter. Do yourself a favor and skip this shop, and save your headache! Their are three other shops with excellent service, fast shipping and great prices! read more

Be careful buying from bowlingball.com they ship reject bowling balls with odd pin and top weights. They charge you shipping to return the reject balls. There are much better online sellers that only sell first quality products. read more

A great deal on their house brand "Pyramid". The quality is great, I bought a couple balls and couldn't be happier. My next order will be here tomorrow, a double roller ball bag and a plastic ball to pick up spares. read more

Was given a gift certificate from my sons and went online to purchase accessories. I usually want to support my pro shop where I bowl but since they did that I used it. Prices are reasonable and they had several closeout buy one get one deals. I got next day delivery from Daytona and everything arrived as ordered and in good condition. read more

Placed an order for bowling shoes at bowlingball.com. When the shoes arrived the inner shoe box had bird droppings on it. Not just a little spot that could easily be overlooked but 4 separate spots that were clearly ignored, packaged up and shipped out. Unless you like bird turd showing up on your door step, stay away from bowlingball.com. Most definately will not order from them again. read more

Good selection and prices. Nice website. No packaging or shipping fees which is nice. I ordered on a Saturday and used the free shipping option, UPS ground. Package arrived 8 days later (6 full business days) at 7pm. I live in Las Vegas, NV. So not the best delivery time to the west coast, but that's just a result of their Florida location. Overall I'm happy, now that I have my cool new bowling shoes. read more