1/2 STAR | MANAGEMENT NEEDS TO ANSWER FOR WHAT'S HAPPENING HERE!…read more
If I could give this establishment half a star, I would. And quite frankly, even that feels generous.
I've visited this location several times over the past month, and every single experience has been consistently disappointing. At this point, the issues I've witnessed go far beyond poor customer service. We're talking about serious concerns involving management conduct, employee supervision, sanitation, and the overall safety of guests.
First, the establishment is constantly overrun with unsupervised children running around and causing chaos. Meanwhile, several employees appear extremely young and seem to be working unusually late hours, including school nights. It raises legitimate questions about employee scheduling, supervision, and compliance with Maryland's child labor regulations.
Now, let's discuss management, because this is where my concerns become significantly more serious.
During one of my visits, I personally witnessed a female manager leave the establishment, walk to the liquor store across the parking lot, purchase a bottle of alcohol, and return to her black Honda, where she sat briefly before coming back inside.
What made this particularly concerning was that when I was close enough to speak with her, I could smell alcohol on her breath. This wasn't something I heard from another customer or an allegation passed around by employees. This was my personal observation.
I cannot confirm exactly what she consumed inside her vehicle, but the circumstances, combined with the smell of alcohol on her breath, raised serious concerns about possible alcohol consumption while on duty.
Why is someone in a management position potentially consuming alcohol during working hours while responsible for supervising employees, maintaining safety standards, and overseeing an establishment filled with families and children?
This incident alone warrants an investigation by corporate leadership.
And the sanitation? Absolutely unacceptable.
I've observed kitchen employees going outside to smoke and returning to food preparation areas without washing their hands. I've also witnessed employees leaving the restroom without washing their hands before returning to work.
Even more disturbing, I've observed what appeared to be rodent activity inside the building. Mice should not be freely roaming around an establishment that serves food to the public.
There have also been incidents involving what appeared to be sexual activity in the restrooms, further demonstrating the apparent lack of supervision and accountability throughout this facility.
I have photographs and videos documenting some of the conditions and incidents I've described, and I intend to submit relevant evidence to the appropriate regulatory authorities for review.
What concerns me most is that these aren't isolated experiences. I've visited multiple times, on different occasions, and the same problems continue.
Where is the accountability? Where is the oversight? Who is responsible for ensuring this establishment operates safely, professionally, and in compliance with applicable regulations?
Customers should not have to question whether their food is being handled safely, whether employees are being properly supervised, or whether management is capable of maintaining a professional environment.
I'm publicly requesting a response from corporate leadership or the ownership group, not another generic apology about how customer satisfaction is your top priority.
I would like to know what steps will be taken to investigate these concerns, address any verified violations, and ensure the safety of both employees and guests.
This is not simply a complaint about a bad experience. This is a request for accountability.
I encourage other customers who have personally witnessed similar issues to report their experiences through the appropriate channels.
Corporate management, the ball is in your court. I would appreciate a direct response addressing these concerns.
